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Click here or scroll down to respond to this candidateCandidate's Name
Augusta, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDeadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. 20 years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests.Work ExperienceLaundry SupervisorHolland America Line Fairbanks - USApril 2022 to June 2022Trained and mentored all new personnel to maximize quality of service and performance. Adhered to safety protocols by enforcing proper equipment usage. Directed team of 34 personnel in busy hotel with 666 rooms. Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces. Head HousekeeperBest Western Hotel Augusta - USOctober 2021 to April 2022Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Directed team of 12 personnel in busy hotel with 68 rooms. Managed laundry sorting, washing, drying and ironing. Restocked room supplies such as facial tissues for personal touch with every job. Trained and mentored all new personnel to maximize quality of service and performance. Completed laundry services with special attention to care instructions for hand-washing and dry cleaning. Assistant ManagerRoyal Inn Motel Richmond Hill - USOctober 2019 to October 2021Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.Developed organizational structure to outline and direct rules, roles and responsibilities. Monitored security to protect employees, customers and property. Established objectives to offer team members clear roadmap to help company achieve overall goals. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.Made hiring recommendations to increase company's productivity and profitability with quality workers. Assistant ManagerBaymont inn & Suit Hotel Augusta - USMarch 2019 to October 2019Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.Reviewed sales and gross profit report to assess company efficiency. Developed organizational structure to outline and direct rules, roles and responsibilities. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.Assisted in organizing and overseeing assignments to drive operational excellence. Head HousekeeperMotel 6 Hotel Augusta - USJanuary 2018 to March 2019Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Completed schedules, shift reports and other business documentation. Restocked room supplies such as facial tissues for personal touch with every job. Evaluated employee performance and developed improvement plans. Placed orders for housekeeping supplies and guest toiletries. Managed laundry sorting, washing, drying and ironing. Trained and mentored all new personnel to maximize quality of service and performance. Disposed of trash and recyclables each day to avoid waste buildup. Improved process efficiency through effective inventory control in alignment with client standards. Educationtechlogy And Customer ServiceGeorgia Central Technical College PuliskiAugust 2002GED GEDDeSoto Adult Learning Center - DeSoto, FL, USSkills Ordering cleaning suppliesSorting and washing laundryPayroll understandingWindow cleaningPerformance improvementsCleaning and sanitationFolding clean laundryCleaning bathroomsTraining and mentoringEmployee schedulingInventory replenishmentAssessmentsCleaner fit Highly ProficientAugust 2021Measures the traits that are important for successful cleaners Full results: Highly ProficientWork style: Reliability ProficientJune 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientWork motivation ProficientSeptember 2021Level of motivation and discipline applied toward work Full results: ProficientCustomer focus & orientation ProficientNovember 2022Responding to customer situations with sensitivity Full results: ProficientFront desk agent (hotel) CompletedAugust 2021Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: CompletedSupervisory skills: Motivating & assessing employees Familiar September 2021Motivating others to achieve objectives and identifying improvements or corrective actions Full results: FamiliarAttention to detail CompletedJune 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: CompletedRetail customer service FamiliarJune 2022Responding to customer situations in a retail setting Full results: FamiliarInside sales CompletedSeptember 2022Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: CompletedFood service fit: Crew member Highly ProficientSeptember 2021Measures the traits that are important for successful food service crew members Full results: Highly ProficientAdministrative assistant/receptionist CompletedOctober 2022Using basic scheduling and organizational skills in an office setting Full results: CompletedCustomer focus & orientation ProficientNovember 2022Responding to customer situations with sensitivity Full results: ProficientFront desk agent (hotel) ProficientFebruary 2023Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientFood service: Customer situations FamiliarNovember 2022Identifying and addressing customer needs in a food service setting Full results: FamiliarBasic maintenance and repair FamiliarFebruary 2023Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilitiesFull results: FamiliarWorkplace safety CompletedFebruary 2023Using safe practices at workFull results: CompletedAdministrative assistant/receptionist CompletedOctober 2022Using basic scheduling and organizational skills in an office setting Full results: CompletedWarehouse shift leader ProficientJuly 2022Supervising warehouse staff and maintaining safety and security standards Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
