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Click here or scroll down to respond to this candidateCandidate's Name , Jr. (Terry)Nogales, AZ EMAIL AVAILABLE PHONE NUMBER AVAILABLEQualifications ProfileCultivated reputation for building and leading award-winning customer service teams in multiple locations nationwide.Maintained close relationships with major tour operators that service Grand Canyon West, an umbrella operation of Grand Canyon Resort Corporation.Enabled the Hualapai Tribe to improve their customer service approach and increase financial standing as a result of the resorts success.Generated an additional $12M in profits per year for the tribe after reorganizing operational areas and facilitating new business development in alignment with the corporations strategic plan.Demonstrated exceptional management skills with success in leading teams ranging from 20 to 500 individuals.Customer Satisfaction & RetentionROI Generation & ImprovementTourism Operations ManagementProduct ImprovementStaff Training & AdvancementProfitability & Revenue GrowthAccounting & Fiscal ManagementContract Negotiation & ManagementPolicy & Procedure DevelopmentPresentation & Public Speaking SkillsRegulatory ComplianceResource ManagementTeam Building & TrainingPerformance ManagementAdvisory Council MemberTechnology: Microsoft Office Suite, Proprietary Hotel Management & Reservation Systems, CRM PlatformsProfessional ExperienceTotal Hospitality Consultants Sun Lakes, AZ 2014 PresentPresident Owner Chief Executive Officer (CEO)Own and operate a full-service hospitality and tourism consulting firm offering clients services in distressed asset improvement, guest service and satisfaction maximation, market analysis, quality improvement, and franchise acquisitions.Built strong partnerships with high-profile hotel and restaurant client chains across the U.S. including Hilton, Holiday Inn, Ramada, Days Inn, Super 8, and more.Serviced facilities and ownership groups as a consultant in their hospitality, development, design, and marketing operations.Grand Canyon Resort Corporation Peach Springs, AZ 2012 2014General Manager Grand Canyon WestProvided direction and leadership for 10 different operating units to ensure achievement of strategic annual goals and objectives. Reviewed tourism and business operations to assess staff performance, identify opportunities to reduce costs, improve programs, and implement policy changes. Created and allocated annual budgets. Devised short and long-term goals to achieve or exceed overall profit and growth objectives. Trained staff on sales and construction initiatives.Held Board of Director positions with 2 different conservation groups.Oversaw 250-500 direct reports; trained team on exceptional customer service performance.Increased revenue 4.6% over 2011 to a combined total of $58.6M+.Improved guest satisfaction from 15% to 85% positive response by year-end; improved 2nd-year positive response to 95%.Decreased operating costs by 8.5% after implementing new cost-control procedures.Implemented a rolling 5-year capital planning process scalable with industry change and business growth.Developed VIP Group Sales capabilities to service 6K+ people per event.Moon Valley Nursery Chandler, AZ 2011 2013Landscape Design Sales & Project ManagerPromoted positive and collaborative team environment and drove continuous improvement across levels. Prospected for projects, sourced products, managed pricing, and formulated/submitted bids. Followed up on sales to strengthen customer relationships. Leveraged strong organizational skills to handle multiple projects and project management functions.Accelerated growth through sales and design of large commercial projects across 14 locations in Arizona, Texas, and Nevada.Maximized productivity by recommending training and development opportunities for staff.Homestead Fence, Inc. Gilbert, AZ 2010 2011Government & Commercial Sales DirectorEstimated and submitted proposals for materials and installation requiring site analysis. Created detailed work orders to communicate customer needs to superintendents, field crews, and fabrication staff. Presented position statements and plans to both Senate and Congressional Committees to garner positive results for organizational initiatives.Secured $50M+ in bid awards within 9 months of hire.Led relationship-building with nationwide suppliers of vinyl fencing in distribution facilities across Arizona, Utah, California, and Texas.Early CareerPresident Owner T&T Advantage Enterprises, Inc.Sales Consultant Earnhardt RV & Beaudry RVArea Manager Accor North AmericaVP of Operations Executive Hospitality CompanyEducation126 Credit Hours Earned Business, Accounting, & EconomicsWestern Michigan University Kalamazoo, MICertificationsFranchise General Manager Certifications Hilton, Holiday Inn, Ramada, Days Inn, Hampton, Super 8, & Accor North AmericaCertified Range Safety Officer National Rifle Association (NRA)Selected Board AppointmentsGovernment Liaison & Board Member Mohave Sportsmans Club (MSC)Founding Board Member Gilbert Small Business AllianceChairman Gilbert Small Business Administration (SBA) Environmental CommitteeMSC Representative Arizona Sportsmen for Wildlife Conservation (AZSFWC)Professional AffiliationsMember Arizona Elk SocietyMember Rocky Mountain Elk FoundationCoordinator/Producer 2015 World Coyote Calling Championships, Fishing for Smiles, & Antelope Eaters EventsMember Friends of NRA/NRAFundraiser & Member Amateur Trap AssociationSelected AwardsTop Twenty Award for Outstanding Guest Service & Customer Satisfaction Holiday InnAward of Excellence Crossroads Hospitality CompanyState Senate Proclamation of Outstanding Community Service State of Connecticut |
