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Click here or scroll down to respond to this candidateCandidate's Name
Detroit, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking a position that leverages my skills in the Medical Field in areas of customer service, sales, reception, and or office management to increase organizational efficiency and productivity. My experience in business, medical literacy, writing, and customer account management will enable me to contribute to the success of the organization.Work ExperiencePatient Care AssistantDMC Detroit Receiving Hospital-Detroit, MINovember 2023 to PresentAs a patient care assistant I check vials, blood sugars, and lab work if needed. Using an electronic charting system to document activity and medical information and restocking supplies. Also I chart changes in behavior, mood,or physical health and listening to behavior concerns. I also help with dressing, toileting,bathing and ambulation if need be. Also I escort or transport patients to and from diagnostic testing or between beds and wheelchairs. I provide basic and sometimes advanced care and support to patients in a medical facility, patient observation, working under the supervision of a license nurse. I also conduct bladder scans and EKG's. My qualities include: Sensitivity and understanding, working well with others, patience and ability to remain calm in stressful situations, ability to accept criticism and work well under pressure, and being thorough and paying attention to detail Customer Service Court Office ClerkRadstadUSA Maximus/Wayne County Friend of the Court)-Livonia, MI March 2023 to October 2023Responsible for finding Wayne County Domestic cases( Children, Divorce, etc ), Mail Court Motions and Financial records to Parties related to specific cases, relay and share notes from the courts and DHS through Mices computer systems Also view past, present and future hearings and special cases through the Odyseey computer system. Work alongside other Officers of the court on specially given projects. Take calls from a variety of people linked to a case, Representing lawyers and county clerks. I am able to make and answer inbound/outbound calls and direct people to the resources they need and want I am able reach out to Judges and referees on behalf of Defendants/Plaintiffs cases. Listen and take notes of abuse of children, women and suicidal people. As well as take into action of those cases and report those type of Violent cases. Temp Payroll/Timekeeping ClerkManpower (AYA Healthcare)-San Diego, CASeptember 2021 to May 2022Responsible for payroll disputes between Traveling nurses and agencies. Making sure all missing time is accounted for and processed for weekly and bi-weekly invoices. Answer dispute emails from facilities and agencies within 24-48 hours. Work alongside a Team to ensure all Billing questions are handled within a certain time frame and efficiently.(COVID LAY OFF) CUSTOMER Service Retention Specialist Comcast Corporate-Sterling Heights, MISeptember 2019 to April 2020Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer- focus individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures. Dedicated inside sales role handling calls from customers wanting to set up new service, transferring service from one address to another, and/or adding a new product to their existing service. Quality Inspector/Assembly(Logistics Department)ISS Staffing/Chrysler Engine-Trenton, MIJune 2016 to April 2017Assisted with receiving, inventory, assembly & stocking of Chrysler engine parts. You will be cross trained in multiple departments in order to assist the team in any way needed. Parts are received in bulk, they need to be broken down, scanned for inventory, some parts assemble and then put into stock so that the Chrysler employees can pull parts and build the engines. Skills helpful are scanning, kitting, assembly, sequencing, Hi-Lo, tugger, inventory and stocking. Traffic Logistics CoordinatorComcast Spotlight (TEMP) (creative group)-Bingham Farms, MI May 2015 to September 2016Inputs the titles of client advertisements into database and enters the instructions for ad airing. Manages changes and missing instructions as appropriate .Maximizes billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement. Reviews the status of a client's advertising schedule. Revises and replaces instructions for advertising broadcast schedules. Communicates regularly and effectively with Sales Department regarding the status of a client's advertising schedule, including commercial advertisements that were not scheduled or broadcast as purchased. Communicates to the appropriate party when regarding late or missing tapes. TOYOTA Quality Assurance AgentMarketing Services (EXPRESS TEMP)-Livonia, MIApril 2016 to June 2016Call customers from the Call Center to remind/explain to them of their,"Toyota-care" program. Weekly quotas, and over 100+ calls a day. Scheduled routine maintenance for customers that are within and out of their coverage. Email dealerships on special needs or repairs that are needed for the vehicles.Image Indexing/ Shipping and Receiving Call Center Walgreens Specialty(temp)-Canton, MIMarch 2015 to April 2015Call & Review scripts from Doctor's through images, place images into selected folders and patient files, fax pharmacies regarding patients files and medications, emailing, copy/paste/scanning documents into patients profiles and make notes to other departments regarding new and follow up information about the patient. Helped with shipping and receiving of medication. Lifting 55+ lbs in the warehouse. Call insurance companies regarding patient scripts and compensation. Call various vendors about a listing of medications that may or may not fit within the patient's insurance planPharmacy Tech/Warehouse StockerCVS Pharmacy-Detroit, MIMay 2014 to April 2015Daily operations including maintaining Pharmacy stations, experience with working alongside of Head Pharmacist, counting medications that were prescribed by doctors, refilling medications, answering phones, calling medical offices about medications and how it should be dispense to patients, stocking shelves, maintain(daily, weekly, monthly reports) with vendor dealings,maintain the proper BOH for corporate, greeting customers and pulling out old medications to either give back to warehouse or vendors, typing up medical scripts in the computer for filing purposes of new and existing patients, insurance verification, receiving co pays from customers through cash handling/checks/credit cards. Membership SpecialistJohn Ponder Marketing/ BBB CONTRACT-Southfield, MI October 2010 to May 2011Generated leads within the Call Center for the Better Business Bureau, telemarketing, Quality Assurance/ Customer Support alongside the BBB to get moreBusiness to sign up with the BBB, took account information over the phone and put in computer system, contacted older business owners regarding their accounts and past due membership fees. Making over 200 calls a day, met weekly, monthly and daily sales quotas. Keep record of all business owners contact. Assistant Manager (Part-Time/ As Needed)Happy Cream Ice Cream Deli-Detroit, MIMarch 2003 to August 2010Assisted the supervisors with their hiring process and with employee productivity, stocking, helped out by performing basic cashier duties, operated a multi-line phone system, and assured customer satisfaction through aggressive and efficient customer service. Welder/assembly/shipping & ReceivingFaurecia Temp assignment-Lansing, MIMay 2007 to August 2009I worked along the final assembly, handled material/Industrial assembly and preassembly. I learned all stations related to the Cadillac door Assembly,participated in timed build operations for General Motors, operated and trained on the Sonic Welder, performed the welder computer test glitches, participated in weekly Quality assurance and operated in conjunction with the welder &the computer system analyzer .Also I helped with the shipping and receiving of all auto doorsProvide technical support/oversight to ensure effective quality control systems are in place and adhered toHome Health Care (Part-Time)Alternative Care Staffing-Chicago, ILJanuary 2004 to March 2005Assisted the Residents with various oral care, cleaned Homes for residents, Drew blood from 148 or more residents/patients(for experience purpose only), provided all patients/residents with exceptional social interaction,kept all oral, and specimen equipment cleaned, made occupied/unoccupied beds, and just performed other daily task for mentally ill patients that needed care. Customer Service Appointment SpecialistI.P.A.-Buffalo Grove, ILSeptember 2002 to January 2004As a Customer Service Rep within a fast paced Call Center my duties were to set appointments for Field Representatives,conduct follow ups on existing and pre-existing customers, answer incoming calls from small, medium and fortune 500 scale companies, and provide proficient customer service to employees and clients.I also processed company files and data sheets for field reps. I made over 200 calls a day. Dental AssistantAkon Family dentistry-Chicago, ILMay 2001 to September 2002Answered in/outbound calls, answered questions, gave directions and Provided professional and valued customer service to new and existing patients. I kept all equipment sterile and rooms clean, I helped the Orthodontics with basic exams and endo procedures. I also prepared every room for the patients exam, I helped with x rays, and some chart handling. Assembly/Head SecretarySpherion/R.R. Donnelley Logistics-Franklin Park, IL January 2000 to April 2001Helped with production of assembly mail line, typed reports, scheduled appointments and filed new and existing contracts, Faxed information flow sheets and other reports to district managers at different sites around the U.S.,Scheduled and ensured completion of other daily service assignments, Responsible for overseeing that orders have been filled, compared and contrasted with each truck delivery log and available space, also performed duties on the welder, assisted with the company's quality and production control, and prioritize/organized short staff meetings on temporary production and flow equipment and management EducationBachelors in Medical Billing and CodingThe American Academy - Salt Lake City, UTDecember 2022 to PresentHigh School DiplomaThe American AcademySkillsI have 5+ years of Customer Service experience, I am able to type 40-45 wpm, detailed oriented, and excellent verbal and written skills. I have Computer skills such as Microsoft Applications, QuickBooks,ISO, Salesforce, SQL, R and more. 2+ year in clinical setting in phlebotomy, OSHA certification with CVS, Direct care experience and a few years in Dental assisting. I was in the Army National Guard as a Unit Supply Specialist (Warehouse). Medical Receptionist Medical Imaging Medical Records Microsoft Excel CRM software Quality Assurance EMR Systems Quality Control Insurance Verification Medical terminology Salesforce Data entry Office Management Call center Pharmacy Technician Experience Hospital Experience Medical Coding Customer service Communication skills Microsoft OfficeCertifications and LicensesRegistered Pharmacy TechnicianMedical Coding CertificationMedical Billing CertificationCPR CertificationCNAAED CertificationBLS CertificationCertified Professional CoderCertified Coding SpecialistCertified Medical AssistantACLS CertificationQMHP CertificationRMAFirst Aid CertificationCertified Home Health AideCCMA CertificationNRCMA |
