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Title Customer Service Office Manager
Target Location US-MO-Belton
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Belton, MO Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional HighlightsOver 25 years of experience in Customer Service, Billing, Finance, Banking, and Credit Repair.Expertise in credit repair, credit reports, banking call centers, management, collections, and healthcare recruiting.Proficient in MS Suite, Google Suite, online candidate databases, collaborative workforce platforms, computer-aided dispatch, REJIS, GeoLynx Maps, Avigilon, Elite Dispatch Radios, Podium, and Profit.Professional ExperienceSeville HomeOffice ManagerJune 2024  PresentManage invoicing, accounts payable and receivable, inventory, audits, and reconciliation.Handle customer service, product ordering, and account management.Lees Summit Police Department, City of Lees SummitRadio Dispatch, 911 Dispatch, and Detention OfficerFebruary 2024  June 2024Conducted radio dispatch and 911 dispatch operations.Served as a detention officer.Next Move Inc.Senior Healthcare RecruiterMay 2021  September 2023Ranked in the top 50% of producers for 2 years, primarily recruiting RNs and RRTs.Member of the Culture Council and welcoming committee, influencing company culture and onboarding new hires.Achieved top-tier performance with a 4.98 out of 5-star rating on Great Recruiters.Maintained a book of business in a dynamic market, utilizing data and market-driven strategies for candidate placement, retention, and networking.Pyramid RoofingOffice CoordinatorMay 2019  May 2021Managed inbound calls and emails related to scheduling for eight salesmen.Handled four email accounts for scheduling and general roofing inquiries.Mastered residential and commercial scheduling.Credit Law CenterStaff AccountantAugust 2015  May 2019Processed 100-400 payments daily and reconciled bank and credit card accounts for multiple business entities.Managed company bills, refunds, monthly commissions, and assisted in training and interviewing new hires.Client Care SupervisorAugust 2015  May 2019Provided attorney-based credit repair and quality customer service.Increased debt collection by 213% in 17 months, expanding the department from 3 to 8 members.Armed Forces Bank (formerly Bank Midwest)Banking Center ManagerAugust 2011  August 2015Managed account openings/closings, daily operations, and met/exceeded retail and loan goals.Handled scheduling, hiring, incentive reports, budget reports, and marketing.Oversaw main vault operations, teller audits, ATM balancing, and payroll approval.Assistant Branch ManagerAugust 2011  August 2015Ensured quality customer service and achieved personal and team goals.Managed scheduling, incentive reports, budget reports, and marketing.Responsible for main vault operations and cash handling.IRA SpecialistAugust 2011  August 2015Maintained IRA accounts for 170 retail bank branches, ensuring compliance with IRS regulations.Managed end-of-year tax statements and customer correspondence.SkillsCustomer Service & BillingFinance & BankingCredit RepairManagement & LeadershipTalent Acquisition & Healthcare RecruitingMS Suite & Google SuiteComputer-Aided Dispatch & REJISCollaborative Workforce Platforms

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