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Title It Consultant Customer Service
Target Location US-MA-Boston
Email Available with paid plan
Phone Available with paid plan
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DATA & SYSTEMS MIGRATION FOUR-TIER ARCHITECTURE BUDGET MANAGEMENT VENDOR MANAGEMENT SECURITY/DISASTER PLANNING SYSTEM SCALABILITY PLANNING PROCESS REENGINEERINGIT Manager Census Bureau Waltham - MA 8/Street Address  -11/2020Oversee skills assessment, ongoing training and cross collaboration for a team of 11 IT personnel. User support onboarding and resource maintenance for ipads, iphones, Dell laptops and Dell desktop for 80 users in company personnel and support for 2,000 census representatives. In-house provisioning and identifying and developing strategic partnerships with key IT suppliers, vendors and consultants. Manage Cisco VOIP phone system, network design considerations, vendor contracts and video conferencing systems. Have excellent computer and customer service skills; strong verbal communication; efficient organizational skills and the ability to muti-task in a high-volume, fast paced environment. Can-do attitude and time management skills. Environment included the following hardware and software: CISCO VOIP Telephone System, switches, routers and wireless hubs. HP multi printers, scanners, Dell desktops and laptops, Apple Ipads, iphones. Samsung TV, Windows 10 desktops connecting to Office 365, Microsoft Hyper-V and Windows Server 2012, MS AD DS, DNS, DHCP, SMTP, HTTP, VPN, TCP/IP, SQL, VMWare Boxer email system, E2 Travel, WebTa, DAPPS timesheet and badging system. Wireless network experience.IT Consultant Day & Night Senior Care LLC.l Dedham  MA 4/2015 -7/2019 Hands-On IT Consultant to look at complex data and computer systems and find inefficiencies, analyze weaknesses or security threats or problems and make decisions on how to proceed. Handles complex long-term focused projects involving multiple disciplines or business units. Provides leadership and direction to high priority or special projects undertaken by the business area. Recommends to client and IT management appropriate technological alternatives. Evaluates new technological developments and evolving business requirements. Provides high-level specialized technical support and consultation to business and IT management. Oversee the design and development of web and Intranet/ Extranet sites in-house using cutting edge technology. Environment included the following hardware and software: HP Proliants HP Switches 10Gbase-T and SFP with POE and Mac OS X Servers with HP desktops (running Windows 7 and above), Mac Books, Ipads, Iphones. Windows Server 2008 R2 and above, MS Office (Excel, Access, Word, PowerPoint), MS AD DS, DNS, DHCP, SMTP, HTTP, VPN, TCP/IP, SQL, MS Visio, MS Visual, VMware ESXi 5.5, Citrix, Netmotion, Samsung TV, (iCloud) Zetta, Amazon Web Services, Apache, Java, Java2, Symantec Endpoint Protection, Fortinet-Firewall, Avaya IP Office Platform, Veeam Backups, Linux, Wireless network experience using Rucks.EMAIL AVAILABLE 2Director of Technology Town of Dedham Dedham, MA 7/1998 - 4/2015Hands-On Director to look at complex data and computer systems and find inefficiencies, analyze weaknesses or security threats or problems and make decisions on how to proceed. Handles complex long-term focused projects involving multiple disciplines or business units. Provides leadership and direction to high priority or special projects undertaken by the business. area. Recommends to client and IT management appropriate technological alternatives. Evaluates new technological developments and evolving business requirements. Provides high-level specialized technical support and consultation to business and IT management. Oversee the design and development of web and Intranet/ Extranet sites in-house using cutting edge technology. Report to Director of Finance. Environment included the following hardware and software: HP Blade 6000, HP Proliants HP Switches 10Gbase-T and SFP with POE and Mac OS X Servers with Apple IMac desktops (running Windows 7 and above),Mac Books, Mac Pros, Ipads, Iphones. Windows Server 2008 R2 and above, MSOffice (Excel, Access, Word, PowerPoint), MS AD DS, DNS, DHCP, SMTP, HTTP, VPN, TCP/IP, SQL, MS Visio, VMware vbESXi 5.5, Zimbra, Citrix, Netmotion, (iCloud) Zetta, Jatheon, JavaS, Symantec Endpoint Protection, Sonicwall and Fortinet-Firewall, Avaya IP Office Platform, Appriver (Secure Email), Veeam Backups, Samsung TV, Linux, Wireless network experience using Rucks.Network Engineer Town of Lexington Lexington, MA 2/1994 - 7/1998Manage and maintain the network of VAX/PC LAN. Responsibilities include hardware and software installation and configuration on VAX/PC LAN, user accounts authorization and maintenance, network name services and IP address administration. Wire terminals, PC and printers to the LAN, install and maintain data communication lines for WAN sites using the following: Open VMS, Pathworks, DECNET, TCP/IP, Bay Networks, Cisco, Windows NT3.1, MACs OS8.1, DOS 6.2, Claris Works, AppleTalk, FileMaker Pro, Microsoft Word, Excel, PowerPoint, Norton Utilities.EDUCATIONFisher College, one year undergraduate studiesVERONICA BARNES PHONE NUMBER AVAILABLE * EMAIL AVAILABLE

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