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Click here or scroll down to respond to this candidateCandidate's Name
Buffalo, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONSCapacity for working efficiently in a fast-paced setting while handling multiple prioritiesProficient in Microsoft Word, Excel and Internet ExplorerSuccessful in negotiating problem-solving solutions for complex issuesExcellent organizational, communication and interpersonal skillsAbility to work independently and within a team settingSUMMARY OF SKILLSAnalytical SkillsTeam WorkFinancial AcumenProject ManagementCustomer SatisfactionDetail orientedInvestigation SkillsLeadershipNegotiationAttention to DetailCritical ThinkingTime ManagementPROFESSIONAL EXPERIENCEICS Adjuster 8/2022-10/2023GEICO (Getzville, NY)Accurately evaluated insurance claims to determine the extent of GEICOs liability by analyzing policy terms and conditionsConducted in-depth investigations, including interviewing claimants, witnesses and professionalsGathered and reviewed evidence such as police reports, medical records and other documentationInspected property damage and personal injury claims to estimate costs for repair or replacementMaintained detailed records of claim activities including investigation notesAdhered to federal and state regulations, as well as GEICOs internal policies and proceduresCommunicated with various departments such as underwriting, legal, and finance to ensure efficient claim resolutionsProvided exceptional customer service by guiding policy holders through the claim processCustomer Service Representative 10/2013-09/2022Center One (Buffalo, NY)Provided support for credit card holders answering questions regarding account balances and transactionsHandled a high volume of inbound calls and made outbound calls to follow up on customer inquiriesProcessed secure and accurate payment processing over the phoneConducted soft collections by contacting customers regarding overdue paymentsComplied to company policies to ensure the security and confidentiality of customer informationConsistently met key performance indicators such as call handling times, payment collection rates and resolution timesEDUCATION & CERTIFICATIONSVilla Maria College Bachelors degree in Business Administration (Deans list during entire program)GEICO NYS adjusters licenseHONORSPhi Theta Kappa National Honor Society |
