| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn ProfileDIRECTOR OF OPERATIONS AGILE MANAGEMENT B2B/B2C SAASStrategic Director of Operations with 10+ years of specialist, marketing project management experience in designing operations and highly skilled in improving processes to ensure continuous efficiency and cost-effectiveness. Successfully scaled a team from 2 to 400 by revamping operational systems and leveraging process and workflow automations. This optimization increased capacity and efficiency by $2.9M and reduced costs by $1M in one year for SaaS products.PROFESSIONAL EXPERIENCEDirector of Operations, Real Time Marketing (Martech B2B Mobile App) Jan 2020 - Jan 2024Streamlined supply chain management strategies by integrating Teamwork's automations, optimizing task management distribution and increasing operational efficiency by $2.9M while reducing costs by $1M within one year.Established comprehensive quality control protocols, ensuring a 99% adherence rate to customer success standards, which resulted in an annual decrease of 20% in client attrition from 35% the previous year.Designed and executed a robust risk management framework, identifying and mitigating operational risks, which reduced potential disruptions and saved $1M in annual overhead costs.Ensured compliance with relevant regulations and industry standards, maintaining a 100% compliance rate and avoiding any legal or regulatory penalties during tenure with well documented SOPs.Optimized resource allocation across departments by integrating Hubstaff for productivity tracking and Transferwise for streamlined payroll, reducing monthly overhead costs by 10%.Led a dynamic environment full of continuous process improvement initiatives, driving an annual $2.1M increase in operational efficiency and a 15% reduction in process-related errors through workflow automation, regular staff training and performance reviews.Director of Marketing Operations, Advanced Marketers Institute (Edtech SaaS) Jan 2016 - Jan 2020Conducted product and technical demos for prospective students and partners, acting as the primary technical point of contact.Collaborated cross-functionally with marketing and operations teams, streamlining operations and processes to achieve a 25% annual increase in productivity and a 10% reduction in operational costs.Designed and developed digital marketing courses and certification programs using WordPress Astra, leading to a 20% increase in sign-ups and a 30% boost in course completion rates.Enhanced resource allocation by optimizing budget utilization across marketing initiatives, achieving $1.2M revenue increase on 80% of SaaS offerings.Led cross-departmental teams in the execution of multi-channel marketing strategies by nurturing leads, supporting business objectives, increasing monthly organic traffic by 15% and generating a 25% increase in monthly revenue.Spearheaded the integration of new automation tools, reducing manual monthly workload by 40% and improving consistent performance in campaign execution by 25%.Head of Operations/Director, Endless Rise, Inc. Jan 2007 - Dec 2015Developed business processes across all facets of the startup's organization; operations, sales management, strategic marketing, product management, human resources, financial planning, audit preparation, and documentation.Initiated an acquisition strategy that maintained new account volume and developed efficient direct-response acquisition programs across multiple platforms, reducing cost per account by 53%.Directed comprehensive financial management efforts, including financial analysis, forecasting, and managing financial resources, which resulted in a $1M improvement in cost control and budget adherence annually.Implemented process optimization and strategic initiatives by introducing advanced project management systems, reducing annual operational inefficiencies by $2.4M and improving workflow speed by 20%.Coordinated projects while conducting the companys largest RIF, achieving the goal of $150k reduction within 1.5 months, through automated solutions using custom software to streamline data-driven processes, while optimizing office space and hardware resources.SKILLSMethodologies: Six Sigma, Agile, LeanStrategic Planning: KPIs/OKRs (Key Performance Indicators, Objectives and Key Results), Risk Management, Cost AnalysisOperational & Management: Process Optimization, Project Management, Change Management, HR Development, Executive Reporting, Customer Service, Customer Satisfaction, Communication, People Management, Performance Evaluations, Product ManagementBusiness: Financial Acumen, Annual Budgeting, Negotiations, SaaS, B2B, B2CTOOLSOperations Management: Hubstaff, Transferwise, Stripe, Wrike, Salesforce, Zoho, Scribe, Teamwork, Hubspot, Looker, SlackProject Management: Data Analysis, Google Suite & Data Studio, Whatconverts, Zendesk, AsanaData Analysis & Visualization: Metabase, Tableau, Looker, CRM, MySQL, Microsoft Office Suite (Excel, PPT, Word)EDUCATIONAA Stenography Stenotype Institute, Jacksonville, FL |
