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Click here or scroll down to respond to this candidateLASHUNPOWELLEMAIL AVAILABLEPHONE NUMBER AVAILABLEJackson, MS Street Address
Efficient billing professional with 15 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Service-oriented individual skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.PROFESSIONAL SUMMARYUniversity Mississippi Medical Center - Billing Specialist Jackson, MS 03/2017 - CurrentSouthern Farm Bureau Life Insurance - Life Service Specialist/ Policy Jackson, MS 02/2014 - 01/2017WORK HISTORYImproved billing accuracy by implementing a streamlined invoicing process.Enhanced customer satisfaction with timely and accurate invoice generation.Reduced errors in financial records by conducting regular audits of billed accounts.Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.Maximized revenue potential by identifying and resolving under- billed accounts.Increased efficiency within the department by automating routine processes using specialized software tools.Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.Strengthened client relationships through effective communication regarding billing issues and concerns.Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.Streamlined interdepartmental communication to accelerate resolution of overlapping or unclear charges on client accounts.Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.Simplified complex billing procedures for clients by creating easy-to- understand documentation and training materials.SKILLS Payment Posting Fiscal Reporting Invoice Processing Claims Processing Contract Preparation Collection Practices Invoicing Proficiency Record Preparation Records Organization and Review Patient Account Management Collections Data Entry Proficiency Research and Due Diligence Customer Engagement HIPAA Compliance Claim SubmissionAccounts ReceivableManagement Insurance Verification Procedure Development Audit Procedures Billing Systems and Software Month-End Closing Procedures Organizational Skills Active Listening Professionalism Analytical Thinking Microsoft Office Suite Problem Solving Abilities Multitasking Capabilities Conflict Resolution Medical Billing Expertise Attention to Detail Interpersonal SkillsEDUCATIONJackson State UniversityJackson, MS 05/2015Bachelor Of BusinessAdministration: BusinessAdministrationMississippi Department Of Health, - Office Management Jackson, MS 02/2013 - 04/2015Improved customer satisfaction by addressing and resolving service- related issues promptly and professionally.Streamlined service processes for quicker response times, enhancing overall customer experience.Collaborated with team members to develop new strategies for improving service quality and efficiency.Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.Implemented new procedures to reduce wait times and increase customer satisfaction rates in busy service environments.Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.Acted as a liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout the process. Assisted with general facility and office management. Implemented positive developments in office management, optimizing productivity through improved process and protocol.Maintained client files and spreadsheets with office management software.Utilized office management software to record and track customer information.Cross-trained to cover other personnel staff duties to facilitate office management.Supported pharmacists with day-to-day activities and pharmacy office management functions. |
