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Click here or scroll down to respond to this candidateCandidate's Name
Baltimore, Maryland PHONE NUMBER AVAILABLEEMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE Recent graduate with a Masters in Conflict Negotiation and Conflict Management, seeking to leverage over 6 years of client-facing experience, conflict resolution skills, and advocacy expertise in a mediator role. Passionate about fostering understanding, empathy, and effective communication to resolve disputes and support community wellbeing. EDUCATION University of Baltimore, Master of Science, Conflict Negotiation and Conflict Management, May 2023 Salisbury University, Bachelor of Arts, Conflict Analysis & Dispute Resolution with Outdoor Education & Leadership Learning Minor, May 2020RELEVANT EXPERIENCELead Pre-K Teacher, The Goddard School, Anne Arundel MD, September 2021-present Applied conflict resolution strategies and tactics to manage classroom behavior and resolve disputes among children. Foster a supportive and empathetic environment to ensure all children and parents feel heard and respected. Develop and implement daily schedules rich in varied learning experiences, demonstrating strong organizational skills. Collaborate with a team to deliver age-appropriate lessons and activities, emphasizing teamwork and leadership. Innovated on the role by adding passion and excitement to each day Assistant Director training Lesson Plan and Classroom management Aiding new staff with training and shadowing Parent/Guardian partnership with consistent open line of communication Planning events and gathering supplies Teaching weekly Yoga sessions and Meditation Updating and displaying monthly activities Conducting assessments and collecting data of each student Intern, Mediation Center of Baltimore County, MD May 2022-July 2022 Assist in meditations Pre-plan for mediation sessions meetings Support in sharing volunteer opportunities and events with the local public and social media Aid in administrative tasks such as follow-up calls, making reservations for private rooms for mediations and creating pamphlets for events Attend and participate in Staff Meetings Contribute in fundraising and collaboration with community organizations Conduct research on the mental health, focus, techniques and methodologies of mediators Volunteer, Harford County-Court Mediation and Negotiations, Bel Air, MD October 2020-January 2023 40 hours of mediation training and certification Use negotiation skills and active listening to mediate conflicts Create mediation contractsSecurity Specialist, Target Bel Air, MD March 2021-September 2021 Utilize de-escalation skills at critical moments to ensure a safe environment Participate and implement emergency safety training Create a safe environment and culture that encourages employees active participation in loss prevention and detection Lead a physical security culture through asset protection policies and procedures Assess, respond and document security incidents Conduct merchandise recoveries and apprehensions Prevent theft and shortages by receipt checks, audits and action plans Understand and effectively use surveillance through technology and investigation Intern, Big Brothers Big Sisters of the Eastern Shore, Salisbury, MD August 2019-January 2020 Prepare and lead the Big Hope Network youth group for incarcerated families Review mentor applications and call potential mentorship references Organize events for monthly holiday gatherings and youth meetings Re-interview candidates hoping to serve as mentors Provided transportation for youth and familiesAdministrative Assistant, MNS Group, Bel Air, MD June 2014-November 2015 Represent the company in a positive manner each day as the first line of customer contact. Provide excellent customer service through spoken and written communication Schedule service tickets for clients and set appointments for technical engineers Coordinate service with technicians and resolve client concerns ADDITIONAL EXPERIENCEFront Desk Welcome Attendant, The Merritt Athletic Club, Baltimore City MD, February 2024-present Provide direction to members and assisting them with any questions, concerns or problems that arise on the spot Assisting prospective members with completing registration and ensuring that they are addressed in a timely fashion Display a consistently positive attitude towards members, staff, job tasks and club philosophy Operate the cash register and answer phonesFront Desk Administrator, University Fitness Club, Salisbury University Salisbury, MD Aug 2018-May 2020 Welcome students and faculty into the facility Maintain cleanliness of equipment and machines Answer incoming calls in a professional manner Responsible for safety and emergency proceduresService Advocate, Checkout Advocate, Target, Bel Air, MD November 2015-August 2020 Promoted to Service Advocate after stellar performance and reviews Ability to respond to customer inquiries including pricing, complaints, and documentation Resolve customer service issues with the goal of customer satisfaction and retention Accurately organize and maintain stockCERTIFICATIONS AND FURTHER TRAINING Teaching English as a Foreign Language Certification 100 hours, 2024 International Volunteering Global Travel Academy, 2024 Understanding Behavior Management Techniques 8 hours, 2024 Director Administration Training 45 Hour, 2023 School-Age Methods and Materials Class 45 Hours, 2023 CPR AED Child/Infant/Adult American Safety & Health Institute, 2023 Motorcycle certified 2022 Basic Mediation Training- Inclusive model: Community Mediation Maryland, 45 hours, 2022 Basic Mediation Training Transformative Model: University of Baltimore, 45 hours, 2022 Preschool Curriculum and Activities 45 Hours, 2021 Child Growth and Development 45 Hours, 2021 Basic Health and Safety Training 3 Hours, 2021 Certified Nonprofit Professional (CNP) Nonprofit Leadership Alliance, 2020 Open Water Scuba Diving, PADI 2017SUCCESS Assistant Director in training, Goddard School of Hanover 2024 Preschool Coordinator, Goddard School of Bare Hills 2023 Founder: Mental Health Advocates Club at Salisbury University 2019-2020 Owner: Wild Remedy Studio Art Therapy Jewelry Member: CHAARG Workout Club for Women, 2019-2020 Member: SMHILE mental health initiative organization, Salisbury University Member & Event Coordinator: Salisbury Womens Rugby Club 2016-2019 Founder: The Life Run 5K, raising awareness for depression, anxiety and suicide prevention, 2019 Cadet: Army ROTC Program, Salisbury University 2016-2018 SKILLS Consensus building Leadership Computer and office environment competency Team development Highly organized Growth mindset Resilient Friendly and Easy-going personality Multi-tasker Reliable Fast learner Creative |
