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Click here or scroll down to respond to this candidateCandidate's Name
MEDICAL OPERATIONS MANAGEMENT PROFESSIONALDepew, NY 14043 EMAIL AVAILABLE PHONE NUMBER AVAILABLE Professional ProfilePROFESSIONAL SUMMARYHighly knowledgeable Medical Manager of renowned medical programs serving 8000 patients yearly. Offering 5+ years of demonstrated experience working for several well-known Dental providers. Well-versed in referral management and handling electronic health records. Achieved recognition for successfully exceeding expectations of departmental KPI's. Excellent communication and notable negotiation expertise. Primed to evolve and grow in a challenging environment.SUMMARY OF SKILLS I have a strong background in healthcare administration, process optimization, and team leadership. My expertise in managing clinical operations, improving patient care, and ensuring regulatory compliance enables me to drive efficiency and excellenceMicrosoft Office Outlook PowerPoint Microsoft Excel Adobe Acrobat Netscape Messenger Expense Reporting CPR/AED Certified Eagle Soft payroll processing PTET processing HRMPROFESSIONAL EXPERIENCEOperations ManagerKuechle and Irving Dental Amherst, NY May 2020 - PresentI oversee the daily operations of the dental practice, ensuring smooth and efficient workflow. My responsibilities include managing staff schedules, coordinating patient appointments, overseeing inventory and supply management, and ensuring compliance with healthcare regulations. Additionally, I implement process improvements to enhance patient care and operational efficiency, while maintaining a high standard of service.Manage and coordinate staff schedules, payroll, and HR tasksCoordinate and create website, social media, advertisingHandle all vendors and oversee inventory costsSuccessfully negotiated fees associated with insurance companies and patientsProvide technical expertise with Microsoft PowerPoint to train staff in various clinical practices and state regulations.Manage additional responsibilities such as weekly financial reports, maintaining an Excel database that handles the owner's P&L, and overseeing and approving all critical business operations and strategic initiatives, ensuring alignment with organizational goals and objectives.Senior Administrative AssistantDr. Bobs Dental Care Amherst, NY June 2018 May2020Provided administrative and technical assistance to all levels of management through professional communication skills and organizational skills.Reported directly to the Senior Director of the dental practiceManaged front office operations, including financial discussions with patientsOrganized insurance payments into patient charts, accurately demonstrating the financial obligation of the patientInternal IT repairs when neededAdditional responsibilities included maintaining staff organization, training new staffAdministrative AssistantSmart Serve Depew, NY Oct 2017 June 2018Coordinated administrative services for the Director of court serving and meeting departmental objectives.Create affidavits to be servedHandled court documents according to NYS protocolManaged all invoices for clientsWorked closely with the owner to ensure smooth execution of serving various people.Lead Billing AdministratorGerster Sales and Service Williamsville, NY June 2015 Oct 2017Created all billing invoices for customers.Proficient in wennsoft productsCreated presentations and charts to support departmental salesLiaison between salesman and customers to ensure customer satisfactionScheduled customers experiencing heating and cooling issues in their buildingsDeveloped internal processes to ensure smooth transactionsEDUCATIONA.S. Applied SciencesVilla Maria College Cheektowaga, NY Graduated: 2003B.S. Business AdministrationSouthern New Hampshire University Manchester, NHCERTIFICATIONS & LICENSESHuman Resources ManagementSouthern New Hampshire University 2024Child Development Associate CertificationVila Maria College 2003First Aid CertificationKuechle and Irving Dental 2021CPR CertificationKuechle and Irving Dental 2021Presidents ListSouthern New Hampshire University 2024The National Society of Leadership and SuccessSouthern New Hampshire University 2024 |
