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SUMMARY OF PROFESSIONAL EXPERIENCESenior Information Technology professional with over 20 years of experience. Background includes System Administration, Information Assurance, Network Engineering, Project Management, Software Testing, Desktop Support, Software Support, Leadership and Systems Support. Data Center experience, Experience with Service Now, Provided training for employees as well as clients. Extensive consultation with clients for a wide array of computer related services. Expert diagnostics and troubleshooting of hardware, networks and software from desktop to enterprise level. Cat 6 installation and troubleshooting.ACCOMPLISHMENTSProject Manager for new hardware and software release. Provided documentation setup redundancies. Completed change over without significant issues ahead of schedule. Responsible for remanence security and end of life disposition of units replaced. Directed 802.lX protocol initiative at Bagram in 2012 with minimal loss to resources in a combat environment. Project was completed ahead of schedule with no adverse effects to operations. Achieved five nine's up time of assigned servers for over 12 consecutive months at DENTAC, Fort Carson AP. Built NOTAM Cell unit at Schriever AFB consisting of 20 computers, 40 monitors, 2 peripherals and secure voice communication systems. Involved in planning and implementation of all project goals. Project completed ahead of schedule. 95% first-call resolution of service projects allowed for greater number of customer requests processed per day. Successful network troubleshooting resulted in a 40% increase in resolution time performance.TECHNICAL QUALIFICATIONS/CertificationsHardware: 6 years configuring Cisco 2960 and 3650 switches and Brocade 6730-6710 switches.IBM, Compaq, Gateway, Dell, HP, Toshiba, Sony, Clones, Desktops, Laptops-too many models and types to list. Over 20 years repairing computers. Printers specialized in HP and IBM. Over 10 years of experience repairing all models of laser printers. Fiber single and multi-node, CAT 5-CAT 6 wired over 36 miles of cable at Focus on the Family. Fiber and Data closet experience.Software: Power Shell 2.0-4.0,VMWare ESX 4/5.1, Windows 7-11 Microsoft Office 2010/2019, Lotus Notes, Windows 2003, 2008 & 2012 server. Microsoft Project. Microsoft Visio. Backup Exec 10.0, Acronis, Service NowEXPERIENCE: Operating systems - 5 years with each version. Microsoft Office Suite - 6 years. Server software - approximately 6 years total experience. 2-3 years of experience for remaining software noted.Languages: Java 1.8.0_72 Netbeans IDE 8.1VB 5.0-6.0 3, C, C++ 2years HTML 2 Years, SharePoint Services.EDUCATION/SPECIALIZED TRAININGPursuing BS Network Engineering, Regis University, expected completion 2025.AS Network Engineering, Pikes Peak Community College, 2010Achieved CCNA Certification through Pikes Peak Community College, 2009AS in HVAC, South Central Technical College, 1990Multiple certifications including Security+, Server+, A+, MCP, Dell, Compaq, HP, HP & IBM Peripherals, CAT6 & Fiber, Itil V3 training.PROFESSIONAL HISTORYSupport Analyst: HCL Sacrid Heart Pensacola FL Oct 2022- May 23 six month contractProvided hardware, software, network and specialized equipment installation and repair for multiple campus medical facility.Utilized service now ticketing system to complete repairs and product roll out within SLA perimeters. Imaged computers, servers and set up multi function printers, scanners, credit card readers and hospital specialized equipment. Prioritized patient care equipment to insure care was not affected by equipment malfunction. Assisted in imaging new equipment to facilitate refresh efforts. Provided backup shipping and stock replenshiment.Owner: David Kuss Computers Dec 2017  PresentSpecialized in information technology support and consultation to small and medium sized businesses. Specialized in system restoration, Quick books implementation, system backup, custom built computers. Provided multi function printer networking, desktop support and enterprise support for active directory. Performed Data Center installation and troubleshooting for medium to large scale enterprises, Updated servers, Utilized hardware and software tools, extensive knowledge of Lan/Wan protocols, Familiar with network cabling specifications, Ran cat 6 cabling from termination to drop. Experience with Cisco routers and switches basic setup and firewall settings.Client Systems Administrator: DCS corp August 2021 to Dec 2022Responsible for systems administrative tasks for the 36th EWS encompassing two networks and over 250 users.Process tickets, create user accounts, grant access to squadron resources, troubleshoot network issues, Provide training to junior members of the team. Track in processing progress and insure swift access to all resources required to fulfill job requirements. Utilize software tools to upgrade software and mitigate any vulnerabilities, Configuring workstations and servers using DISA published Security Technical Implementation Guides (STIGs) repair and install CAT5E and CAT6.Created technical documentation.IT Generalist SME III: Core4ce, Remote July 2020 to August 2021.Provided migration support utilizing a fundamental understanding of TCP/IP, Ports, Protocols and Services (PPS), IT troubleshooting, PXE, basic networking, and IT tools. Reconfigured networks for military hospital units world wide. Provided troubleshooting, diagnosed, and fixed problems throughout Active Directory automated tasks using scripts utilized one or more of the following PowerShell, VBS, WSUS, SCCM,. Provided support with enterprise Microsoft domain migrations. Utilized DHCP Servers/Client access, Domain Controller(s), Print Servers. Assisted in troubleshooting LAN/WAN connectivity.IT Generalist SME III: Summit Human Capital, Remote November, 2019 to July 2020.Participated in various aspects of the migration process from start to finish, as well as many additional needs within the project. Engaged with program leadership, external business partners and customers as required to provide technical information regarding the program. Responsible for a variety of site-specific technical tasks including but not limited to active directory support, domain migration support. Repair and install CAT5E and CAT6.Systems Administrator: Lockheed Martin, 480 Wooten Road Colorado Springs, September 2016 to November 2019. Performed Systems administration tasks created accounts, maintained group memberships. Disabled accounts, Responsible for weekly antivirus software updates for 58 servers and workstations in the red lab.Responsible for daily data sync between local clear quest database and NIPR database. Completed hardware and software installation and maintenance, troubleshooting, management and system configuration. Responsible for security vulnerability mitigation and remediation for Microsoft Windows Systems. Created imaging system to improve restoration of systems in case of catastrophic failure or increased capacity requirements. Performed security and systems updates.Created technical documentation.Systems Administrator II: Lockheed Martin, Schriever Air Force Base, May 2014 to September 2016.Perform Organizational and Depot Level communications maintenance for the Global Positioning System (GPS) sustainment teams at Schriever AFB, CO. Primary duties include system administration and user account maintenance for the Distributed Communications Consoles (DCC) and the Electronic Scheduled Dissemination (ESD) on the AFSCN. This includes Troubleshooting communications technical problems and anomalies to determine technical solutions in accordance with product and customer specifications and perform actions for problem resolution. Repair and install CAT5E and CAT6. Created technical documentation.Systems Administrator I: Exelis Corporation, Bagram Army/Air Force Base, October 2012 to May 2014. Systems Administration over 8000 user of Microsoft 2003 and 2008 Active Directory. Daily administration of Exchange 2003 and Outlook Web Access. Microsoft SMS, WSUS and DHCP as well as SCCM. Ran daily backups using BackupExec 10.0,DEVAA Network Engineer: P3S Corporation, Fort Carson /Dentac -April 2010 to October 2012.Provided second and third tier support to end users for PC, server or mainframe applications and hardware associated with the US Army Corporate Dental Applications. Lead a project team comprised of multi-business unit entities during clinic remodel and approved modifications, project completed ahead of schedule and under budget.Event Manager/Helpdesk Administrator: McNeil Technologies, Peterson AFB -April 2008 to April 2010Provided level one support of NOSC resources: desktops, laptops, printers and associated equipment. Assisted multiple bases with completion of Change Management paperwork, system software loads, system maintenance and diagnostics. Level two support of enterprise systems for the Front Range Consolidated Network. Responded to client phone calls, emails and trouble tickets. Created User and Administrative accounts for individuals using Active Directory. Insured customer satisfaction and total call completion through follow up emails and phone calls.