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Click here or scroll down to respond to this candidateCandidate's Name
Mid-Career ProfessionalProven leader in enhancing operational efficiency and customer satisfaction at Joliet Job Corps, with a track record of mentoring for career advancement and implementing strategic plans that improved service quality by over Street Address %. Skilled in financial management and workforce development, adept at fostering team productivity and executing risk management strategies.ContactAddressStreet Address
PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsFinancial ManagementStaff DevelopmentWorkforce ManagementOperations ManagementMarketingStrategic PlanningExpense TrackingBusiness AdministrationSoftwareMicrosoft Office SuiteGoogle workspaceEmail ManagementData EntryFile ManagementWork History2021-02 - 2024-01Residential Living ManagerJoliet Job Corps, Joliet, IL Achieved departmental goals by developing and executing strategic plans and performance metrics. Developed comprehensive risk management plan, minimizing potential disruptions to business operations. Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques. Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion. Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety. Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.2017-05 - 2021-02Shift ManagerJoliet Job Corps, Joliet, IL Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence. Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members. Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift. Coordinated staff training programs to improve service quality, enhancing overall customer experience. Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow. Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time. Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture. Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.2020-06 - 2020-09Lead CoordinatorJoliet Job Corps, Joliet, IL Increased team productivity by providing ongoing support and training for all team members. Guided junior coordinators through complex tasks while offering mentorship opportunities that contributed towards their professional growth. Fostered open lines of communication between team members across different locations using various digital tools, promoting smooth remote collaboration. Maintained comprehensive records of project status updates and communications with clients for easy reference during meetings or audits. Created detailed project plans outlining timelines, resources needed, and key milestones for successful execution. Conducted thorough quality assurance checks on completed projects before delivery, ensuring client satisfaction and minimizing revisions required later on. Delegated tasks strategically to ensure optimal workload distribution among team members, maximizing overall productivity. Streamlined project coordination by implementing efficient scheduling and communication strategies. Analyzed performance data to identify areas of improvement for future projects, leading to more effective workflows.2005-08 - 2017-05Dorm SupervisorJoliet Job Corps, Joliet, IL Collaborated with campus departments to ensure compliance with housing policies and regulations, maintaining a safe living environment for all residents. Improved resident satisfaction by addressing concerns promptly and providing effective solutions. Oversaw maintenance requests, ensuring timely repairs for increased resident comfort and satisfaction. Reduced conflict among residents by mediating disputes and enforcing behavioral expectations effectively. Implemented sustainable living practices within the residence hall, educating residents on energy conservation and waste reduction efforts. Coordinated move-in/move-out procedures to ensure smooth transitions for incoming and outgoing residents. Organized stress-relief events during exam periods to promote healthy coping mechanisms among residents under pressure. Streamlined administrative processes for room assignments, check-ins, and check-outs, enhancing efficiency during peak periods. Developed strong relationships with residents, promoting positive interactions and fostering a sense of belonging within the dormitory community. Provided valuable resources to residents on academic success strategies, mental health support services, and other available campus support networks.2000-08 - 2005-08Shift LeaderFour Oaks Youth Shelter, Iowa City, IA Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement. Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately. Maintained cleanliness and organization of workspace, adhering to health and safety standards. Improved customer satisfaction by promptly addressing their concerns and providing exceptional service. Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process. Implemented energy-saving measures, reducing utility expenses, and contributing to environmental sustainability. Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly. Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions. Streamlined inventory management processes, leading to reduced waste and optimized stock levels. Developed training program for new employees, speeding up their integration into team.EducationBachelor of Arts: Early Childhood DevelopmentRasmussen College - Chicago, IL 2014-16 |
