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06/2009Bachelor Of Science:Computer Science AndInformation SystemsHodges UniversityNaples, FLEMAIL AVAILABLEPHONE NUMBER AVAILABLEGainesville, FL 32608WWW: Bold ProfileSkills Scheduling Meticulous and Organized Positive and Professional Database Administration Multi-Line Telephone Systems Organization Skills Tech-SavvyVerbal and WrittenCommunicationProfessional and PolishedPresentation PC Proficient Greeting and Seating Clients Professional Demeanor Recordkeeping and Bookkeeping Service-Oriented Mindset Spreadsheet TrackingEducation And Training 2008 - Dean's List Bright Futures Recipient 4.0 GPAWebsites, Portfolios,ProfilesLINKEDIN LINK AVAILABLEmarie-serrano-b76784169Gainesville GMC - Receptionist AdministratorGain, FL07/2021 - CurrentNaples Dance Supply - Store Manager Of OperationsNaples, FL10/2009 - 04/2015SunTrust - Bank OicerBonita Springs, FL04/2007 - 12/2008Jodie SerranoExperience Greeted visitors and provided them with assistance. Scheduled appointments for clients, customers, and other visitors. Maintained a neat and orderly workstation at all times. Answered and directed incoming calls using multi-line telephone system. Investigated and analyzed client complaints to identify and resolve issues. Assisted customers with inquiries regarding products or services oered by the company.Oversaw inventory management through cycle counts, audits and shrinkage control. Resolved customer complaints promptly and professionally. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Maintained records of daily transactions using point-of-sale systems. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Organized promotional events such as special sales or discounts. Ensured that store was clean and organized at all times. Recommended new financial and accounting software packages. replacing various non-integrated oerings. Responded to customer inquiries and resolved account issues. Assisted customers with opening new bank accounts. Identified opportunities to improve customer service quality. Provided support for loan applications and processed mortgage paperwork. Opened new checking, savings and lines of credit for customer accounts. Processed deposits, withdrawals, transfers, payments, checks. Exceeded customer satisfaction by finding creative solutions to problems. Worked with cross-functional teams to achieve goals. Provided excellent service and attention to customers when face-to-face or through phone conversations.Schedule Interview Resume Received LinkedIn