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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Quatman AveParkville, Md. Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER OBJECTIVECustomer Service / PC repair and /or upgrades position utilizing extensive professional experience.Remote work from home if possibleSKILLS AND ABILITIESAdministrative and Data Entry:Able to deal with Staff issues, pc, hardware and softwareWorked 15 years at Maryland, Division of Rehabilitation Services, IT dept. on Help desk for Computer issuesWorked with All types of adaptive software, for blind, low vision,HandicappedStrong written and verbal communication skills. Able to work with staff on computer issues, and programs that do not workComputer Software:Adobe, Office: Word, Excel, Windows XP, 2000,8,10, Power Point, JAWS, Zoom TextAble to troubleshoot PC issues, or help employees that have issues to walk them thru.EMPLOYMENT EXPERIENCEState of Maryland Division of Rehabilitation Services, Baltimore Md.Network Specialist ll, Jun. 2001 - Jun. 2018Ordering of new systems for Staff.Reimage up to 1500 computers when new or updated software or OS was released.Received several awards for ability to communicate and help out with any issues that staff might be experiencing Troubleshooting systems with issues, repair or reorder as neededAssisted clients through an accurate assessment of needs. Performed comprehensive interviewing, training and supervision of staff. Managed networking accounts, inventory/ purchasing requirements.Handled product orders with attention to detailQuickly attained responsible track record / diligently earned management status over other staff on networkingEntrusted by senior executives to complete all administrative responsibilities.Coordinated schedules for training programs.Worked with Staff who were blind, deaf, and other disabilitiesPrior Employment:1972-1990asbestos workerworked at several different locations installing and removing asbestos from pipes boilers, tanks etc. Supervised 10-20 people at several different jobsleft due to injury on job unable to handle this type of work any longer1992-2000retrained as Phlebotomist, EKG technitian, medical screenerWorked at Pharmakinetics Lab as screener for new volunteerPhlebotomy to get blood samles for each surveyMedical ekg, temp, blood pressure for each studyRetrained in 2000 for computer workEDUCATIONA+ and Networking + certificates.Microsoft certifiedDivision of rehabilitation Services:A+ Course CertifiedNetwork + Course CertifiedAWARE Software training CertifiedJAWSZoom TextAbility to arrange troubleshooting call and speak with staff who did not understand their systems.Able to troubleshoot issues with users and to talk them thru issues they were having to resolve them.Then to counsel the staff member on things that they needed and didnt understand or were confused about.Candidate's Name
3503 Quatman AveParkville Md. 21234 EMAIL AVAILABLECEL:PHONE NUMBER AVAILABLEHome PHONE NUMBER AVAILABLEReferencesJeovanna ChapmanRetired Network SpecialistDivision of Rehabilitation Services2301 Argonne Dr.Baltimore Md. 21218Cel Phone:PHONE NUMBER AVAILABLERelationshipCo-worker from 2001- 2015Lola AskewRetired Network SpecialistDivision of Rehabilitation Services2301 Argonne Dr.Baltimore Md. 21218Cel Phone: PHONE NUMBER AVAILABLERelationshipCo-worker from 2001- 2015Carol LewisBlind and vision impaired manager RetiredDivision of Rehabilitation ServicesBaltimore Md. 21218PHONE NUMBER AVAILABLERelationshipCo-worker from 2001- 2018Candidate's Name
3503 Quatman AveParkville, Md 21234PHONE NUMBER AVAILABLEDear Personnel Manager:I am extremely interested in obtaining a position with I have outlined some background information about myself below and attached a copy of my resume for your consideration.I am particularly interested in a position with because of my background in customer service.Recent examples of my work include:Networking Help DeskSlashed response time on help callsTaught other staff members why different disabilities needed specialized software and why it was best for themCounseled and helped staff with concerns and issues about their workplace, other coworkers, or computer issues they might be havingScheduled weekly meetings on how to improve customer service, New software, or new Systems to be releasedI am interested in interviewing with you or one of your associates. I can be reached at my home phone numberPHONE NUMBER AVAILABLE or my cel phone PHONE NUMBER AVAILABLE, to arrange for an interview at a mutually convenient time.Sincerely yours,Candidate's Name
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