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PHONE NUMBER AVAILABLE Wylie, TX EMAIL AVAILABLE LinkedIn ProfileHealthcare IT ProfessionalAn accomplished healthcare information technology analyst offering a track record of achievement in assessing process gaps and hospital/clinical needs to optimize the rollout and use of medical software. Provide leadership in troubleshooting reported issues and bugs and delivering user support and training to ensure effective adoption of new technology. Demonstrate excellence in enhancing processes at multiple locations, increasing efficiencies, cutting overall costs, and ensuring full regulatory compliance.Expertise: Customer Relations - Technical Support - Systems Installation - Process ImprovementImplementation - Training & Development - Product Marketing & Support - CommunicationsSelect Career HighlightsDefined medical records processes and oversaw software implementations and upgrades for Meditech projects at Oak Valley Hospital District, supporting hundreds of users across a 137-bed hospital, out-patient clinic, and long-term care facility.Analyzed gaps and introduced process improvements and user trainings at Medical City of Las Colinas in order to reduce paper use by 320,000 sheets per year.Led a Nursing Division Synchronization Project at Medical City of Las Colinas while also functioning as the Branch Project Lead for the Physicians Portal Project.Conducted training for new technical support engineers, project managers, and field engineers at Eastman Kodak Health Imaging; improved remote resolution from 75% to 90% as a result.Professional OverviewCeres Unified School District - Ceres, CA 2015-2020Teacher SubstituteCovered for teachers in grades K through 12 during both planned and unplanned time off.Leveraged strong communications and interpersonal skills to engage students while following the teacher sub plan, ensuring positive classroom management and good student behavior.Monitored students during standardized testing as needed.Oak Valley Hospital District - Oakdale, CA 2011-2013Meditech Project ManagerProvided oversight of the Meditech Project while working within the Information Technology department as part of a Computerized Physician Order Entry (CPOE) implementation team.Directed stage one implementation for Meaningful Use while serving as a Clinical Analyst for the Meditech Client Server 5.6.4.Handled testing and implementation of system upgrades and enhancements.Emanuel Medical Center - Turlock, CA 2011Application AnalystHired as a member of the CPOE implementation team within the IT department, transitioning the Mother/Baby, NICU departments charting process from paper to Meditech data entry.Created downtime charting documentation for the Nursing and Emergency Departments assessments and procedures.Planned and led general Meditech training for more than 200 end users and new hires.Medical City of Las Colinas - Irving, TX 2008-2011Clinical AnalystProvided analysis within the Information Technology department while supporting hospital operations conducted on Meditech, focusing of the Nursing and Order Entry Meditech modules.Analyzed and resolved issues related to the use of all Clinical modules.Guided employees on the effective use of Meditech system for the daily workflow of hospital.Collaborated with customer service for timely resolution to software issues and bugs.Worked with helpdesk professionals to correct problems with software.Served as Branch Project Lead for Bar Coded Medication Administration.Named Project Lead for the Meditech 5.6.4 upgrade.Facilitated and served on the monthly Documentation Review Committee.Eastman Kodak Health Imaging 1996-2005Technical Support/Analyst in Product Support DivisionProvided vital input in selling upgrades to service packages while overseeing break/fix resolution on PACS (Radiology Software System) and Radiology Information System.Delivered customer service training for software and hardware upgrades.Improved successful remote resolution from 75% to 90%.Captured time savings and improved customer service using HL7 and Dicom parsing languages.Led multiple installation and upgrade projects while liaising cross-functionally with system engineering, hospital IT, radiology management, and end users to ensure customer satisfaction.Developed implementation schedule and process change Requests (PCR).Designed and led training classes.Education & CredentialsBS, Agri-Business - California Polytechnic State UniversityPost Graduate Courses (22 units) in Health Informatics - University of PhoenixADN Registered Nursing - San Joaquin Delta CollegeProject Manager Certificate Collin County Community CollegeRegistered Nurse California (Expired) |
