| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Customer Service Call Center Apple Valley, MN Customer Service, call center, MSOffice, inbound calls, data ent Little Canada, MN Call Center Customer Service Hastings, MN Customer Service Call Center Minneapolis, MN Customer Service Call Center Saint Paul, MN Customer Service Call Center Saint Paul, MN Customer Service Technical Support, Call Center Representative Minneapolis, MN |
|
Click here or scroll down to respond to this candidateCandidate's Name
ADDRESS& CONTACT INFOStreet Address Orange Ave E. *St. Paul, MN*Street Address
T PHONE NUMBER AVAILABLEE EMAIL AVAILABLEOBJECTIVENew IT Professional pursuing aprogressive education includingCompTIA, Microsoft, Ciscocertifications. Outstandingcommunication and training skills.Always able to adapt quickly tonew environments and providestability on a team. Effectivelyhandles escalated clients andexperience with documentingproblems and the actions thatwere taken to provide resolutions.SKILLS & ABILITIESProficient as a call centerrepresentative in my collegiate era,I bring a specialized knowledge inhandling customer relationshipsand objections. While working in anagency role I have educated andspecialized in creating resolutionsfor over 1200+ clients andcustomers. My experience ensuresexceptional client service, adeptissue resolution, and a nuancedunderstanding of client needs,making me an asset in anycustomer support or call centercapacity.EXPERIENCERepublic Services, Inver Grove Heights,Minnesota_ Sales Support Coordinator02/2024-07/2024 Skillfully utilized Salesforce, including Inside Sales Console, Field Sales Lightning, and Service Cloud Lightning, to enhance sales and service processes. Addressed and resolved customer objectionsusing Medallia, NPS, and Touch POINT tools. Created and maintained asset trackingdocumentation with Microsoft Excel and Word. Acquired in-depth product knowledge to betterinform and engage customers. Proficient in resolving customer billingconcerns effectively. Skilled in generating detailed quarterly,monthly, and yearly reports on company NPSperformance. Experienced in presenting NPS performance datavia Microsoft Power Point to relevant stakeholders in a clear and concise manner.Our Infinite Company, Dallas, Texas Sales Director 09/2022-Current Managed client accounts with exceptional diligence, ensuring high levels of satisfaction and retention. Developed and presented comprehensive illustrations and proposals tailored to client needs, effectively communicating value and driving engagement. Cultivated and maintained strong relationships with clients, resulting in increased trust and long-term partnerships. Skillfully navigated multiple insurance company CRMs to efficiently resolve customer inquiries and issues, enhancing client satisfaction and streamlining communication processes. Made over 70+ calls to customers andpotential clients daily. Resolved issues for clients with deepempathetic resolve. Earned top honor rewards multiple times forproduction and commissions. Exuded great customer service andwillingness to be helpful and friendly.MISTRAS GROUP, DEER PARK, TEXASNDE Technician09/2017-02/2024 Evaluated Inspections in Non-Destructive Test (UTT, MT, PMI, PT} Lead and was involved in safety meetings before work began and identified hazards during tasks. Prepared reports detailing test results andrecommendations.EDUCATIONMy Computer Career (Houston, Texas)- 2023 Upon completing course (CompTIA A+ 1002) my GPA or course grade was 98.7%. In this course I learned Operational Procedures Best Practices, Security Fundamentals, Critical Security Concepts, Comparing Operating System, MS Operating Systems Installation & Upgrade, Windows Control Panel Utilities, App Installation, Networking & Tools, and Software Troubleshooting. Ocean Corporation (Houston, Texas)- 2012 Learned and developed NDE Inspection skillsUniversity of Arizona (Tucson, Arizona)- 2004-2006 Studied Communication Earned Football ScholarshipCompleted COURSE CONTENT Completed MyCC ITSA Program with IT Certification training for CompTIA A+, AZ900, LPI Linux Essentials, Network+, and Security+ Certification Skills gained include operational procedures, security fundamentals, troubleshooting techniques, cloud computing, Linux operating systems, networking concepts, and cybersecurity principles Directly translates to the workforce by preparing for technical issue handling, cloud technology utilization, Linux system administration, network setup and maintenance, and cybersecurity implementation Equipped to excel in IT roles requiring a strong foundation in information technology, cloud computing, networking, and cybersecurity Ready to contribute effectively to organizations by applying learned skills to enhance operational efficiency and security measures |
