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Click here or scroll down to respond to this candidateGLORIA A.GONZALEZEMAIL AVAILABLEPHONE NUMBER AVAILABLESt Riverview, Florida Street Address
Dynamic and self-directed professional with extensive experience in organizational administration, computer/technical support, and office management. Exceptional administrative assistant with superior organizational skills. Effective in the management of top organizational initiatives. My background includes management/staff support, shipment, scheduling, report development, and creation of executive-level internal and external correspondence. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. PROFESSIONAL SUMMARYTransmed Foods, Inc - Administrative/Quality Assurance Assistant 01/2015Kohl's e-Fulfillment - Inventory Quality Assurance Specialist 01/2010 - 01/2014WORK HISTORYResponsible for organizing and coordinating Administrative and Quality Assurance dutiesAdministrative duties include preparation of weekly and monthly sales reports from local and international sales using Dynamic GP(Microsoft) software platformResponsible for maintenance of company's physical inventory and shipment of product samples to new and potential customers In charge of office supplies purchasing programServe as company communications liaison between Transmed and Euro Oliva (Spain)Scheduling of meetings, appointments, and events for company president, greeting clients, and visitorsTravel arrangements for employees traveling together with CEO including hotel, airline tickets, transportation, booking changes and cancellationsQuality Assurance duties include daily handling of Quality Assurance System for high visibility clients (i.e., Subway, Darden, Pizza Hut, Papa Johns) using Q Net Pro softwareCheck Quality Assurance System for Complaints, contact customer to gather all information possible to document complaints to be able to reject or approve their requestsResponsible for keeping complaints archival updated, organized and create Complaints Statistics Report.Supported audit preparation through research, analysis and presentation developmentManaging transactions of purchase returns, refunds and exchanges, updating databases, separating for restocking or return to manufacturer or wholesaler Returns involve heavy lifting for restocking of merchandise Following up in fraud cases.SKILLS Additional InformationDynamic GP (Microsoft), Windows10, Extensive use of internet,Microsoft Word, Outlook, Excel,Access, Power Point, Publisheretc., Adobe Acrobat, Hardwareand Software.Alberto AddrianiSan Cristobal, VenezuelaAssociate degree: BusinessAdministrationEDUCATIONAmerican Express - Senior Credit Analyst01/2007 - 01/2009Money One - Office Manager Assistant Instant01/2005 - 01/2007Served as secretary and principle clerical assistant to staff supervisor in a business organization. Actively participated in administrative management of office and applied comprehensive knowledge of operations, commitments, priorities, and policies to plan and coordinate a range of administrative support functions for department, team or office. Received calls, greeted visitors, and directed to supervisor and staff members only those contacts needing their attention or action. Handled routine matters and based on programs or operations knowledge. Maintains supervisor's calendar and schedules appointments and meetings upon own initiate and prepares based on personal knowledge of supervisor workload and current issues of importance. Reviewed documents prepared for signature or requiring coordination by supervisor for conformance. Plans for conferences and prepares travel vouchers/orders.Alorica INC - Technical Support Representative01/2001 - 01/2005Gateway - Bilingual Sales Advisor01/2003 - 01/2004 Fixed identified issues to improve workflowsPerformed standard first article inspections and random sampling inspections to verify adherence to customer standardsResponsible for analysis of financial information and assessment of risk of offering credit to businesses and individualsAnalyze paying habits of customers who were delinquent in payment of bills and recommend future credit actions Work closely with data from internal and external credit sources. Performed credit reviews on corporations to assess financial conditionsResponsible for assisting customers for Emachines computers with their technical questions, troubleshooting, submitting escalations, and taking customers complaints Support Windows 98, ME and XP Sales extended warrantyOrdering replacement part and set up Return Merchandise Authorization Assisting Notebook customerThrough this position developed skills in oral and written communication, also became very detailed oriented and organizedResponding emails to customers regarding their technical computer problems Communicating with customers through External Chat support. Selling different products that company offers Selling computers and laptops Selling Software and Operating system Meeting daily and monthly goals in sales department. Increased sales by offering advice on purchases and promoting additional productsCustomer Service Teleperformance - Bilingual01/1998 - 01/2001 Assisting customers with their Billing questions Activating Cell Phone and resolving customer issues Assisting customers with their questions on their account and programming Processing customer payments.Answered and managed incoming and outgoing call in both languages English and Spanish while recording accurate messages for distribution to office staff |
