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LANCASTER, TX 75146PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATION ANDTRAININGCertificateMedical Office AssistancePCI Health Training Center, Dallas,TXMarch 2017SUMMARYI am a hard-working and driven individual who isn't afraid to face a challenge. Possesses excellent time management skills, top customer- relations abilities and strong communication methods. Continually seeking new ways to improve team experience, boost company morale and improve overall team focus.SKILLSEXPERIENCEOPERATIONS SUPERVISORDHL Supply Chain NIKE Wilmer, Texas October 2022 - January 2024 INSURANCE VERIFICATION SPECIALISTCarter Eye Center Dallas, TX May 2017 - November 2021 ASHYIA WILLIAMS Customer Relations Performance monitoring Time Management Verbal & Written Communication Account Management Computer skills Task Delegation Decision-making skills Staff Supervision Strategic Planning Leadership Team Building Directed and supervised team of 50+ employees in daily operations. Prioritized and organized tasks to efficiently accomplish service goals. Worked effectively in team environments to make the workplace more productive. Collaborated with senior management to develop a continuous improvement methodology in key areas of service, profit, and growth. Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary. Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions. Provided excellent customer service to resolve patient complaints in a timely manner. Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers. Determined estimated self-pay portion by calculating charges, co-insurance, and deductibles for patients. Managed multiple tasks and priorities in a high-volume, fast-paced AWHR ASSISTANTGenesis Express April 2011 - May 2013environment. Communicated with patients with compassion while keeping medical information private. Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability. Conducted driver pre-employment screening and initiated criminal background checks. Processed applications for new and rehired drivers. Organized team building activities to foster collaboration among colleagues. Conducted periodic Human Resource workshops, new-hire orientations. Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.