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Title Customer Service Insurance Agent
Target Location US-GA-Lawrenceville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Goal oriented Licensed Insurance Agent with determination of growthStone Mountain, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am a well oriented employee with proven work ethic within my previous employments. I am delighted to continue my strong ability to work in my future career field . Willing to relocate to: Atlanta, GAAuthorized to work in the US for any employerWork ExperienceClaims Specialist IState Farm-Dunwoody, GANovember 2023 to PresentPhonesTaskAdjustingClaim solvingApplying coverageFollowing insurance & state protocolsCustomer serviceSupportProblem solvingCritical thinkingTeamsWordOutlookCisco jabberIn detail: day to day task Determines covered insurance losses by studying provisions of a policy or certificate. Establishes proof of loss by studying documentation and assembling additional information from outside sources. Documents specific claims by completing and recording forms, reports, logs, and records. Analyzes insurance claims to prevent fraud. Prepares reports by collecting, analyzing, and summarizing information. Resolves claims by approving or denying documentation, calculating benefits due, and determining compensation settlement. Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations. Maintains quality customer service by following customer services practices and responding to customer inquiries. Provides legal support by assembling documentation for settlement action. Protects operations by keeping claims information confidential. Maintains a good relationship with insurance departments. Uber DriverUber-Atlanta, GAApril 2021 to PresentRide-share drivingFood & grocery deliveryLicensed Insurance AgentState Farm Mutual Automobile Insurance Company-Decatur, GA June 2022 to February 2023P&CPivoted lifeSalesCustomer serviceService workExperience in NECHOSFPPECRMExplaining coverages to clients prior to filing a claim or when making changes to their coverage limits Assisting them with the roadside service claimsTaking payments & explaining payment history on SFPP or NECHO Submitting changes in NECHOWriting policies on NECHOCashier/Assistant ManagerNeelam investment inc-Forest Park, GAApril 2019 to May 2022Check cashingMoney gramMoney orderOrdering miscellaneous items to sellOrganizingDepositingInventoryPayrollAssistant managerCashier/Assistant Manager711 Franchise-Charlotte, NCOctober 2016 to May 2018CashieringStocking up deliveriesShift change managementCounting cash and reporting daily paper workPutting money in the atmOrdering out of stock itemsPayrollCovering when employees call offEducationCertification in Cybersecurity analystI.B.M.C - Atlanta, GADecember 2021 to April 2022Associate's degree in Business ManagementJohnson & Wales University-Charlotte - Charlotte, NC August 2016 to May 2018Skills Customer Service (7 years) Payroll (3 years) Bilingual Cybersecurity Change Management Medical terminology Multilingual Microsoft Office SIEM Information Security Communication skills Incident Response System Security Active Directory Intelligence experience Human resources (1 year) Kronos (1 year) Linux System Administration Microsoft Windows Server Computer Networking Splunk DNS DHCPLanguages Amharic - ExpertLinkshttps://coursera.org/share/53129d0c37912ec278cb9a2324c30576 AwardsHonorsNovember 2012Honors all 4 years of highschoolCertifications and Licensescybersecurity analystApril 2022 to Present Ransomware Business Email Compromise Phishing Botnet DDoS SQL Injection Mobile Threats SIEM SOAR Other Log/Packet Analysis applications Threat Intelligence Vulnerability Scanner Sandbox Environments EDR Email SecurityDriver's LicenseAssessmentsWork style: Reliability  ProficientApril 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer service  ProficientApril 2022Identifying and resolving common customer issuesFull results: ProficientSales skills  ProficientDecember 2021Influencing and negotiating with customersFull results: ProficientWorking with MS Word documents  CompletedApril 2022Knowledge of various Microsoft Word features, functions, and techniques Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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