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Click here or scroll down to respond to this candidateCandidate's Name
Davenport, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESupervisor with years of experience in overseeing store operations and enhancing customer satisfaction. Skilled in inventory management, team leadership, and policy enforcement, fostering a supportive and productive work environment. Committed to driving operational excellence and promoting skill development among team members.Work ExperienceCustomer Service SupervisorWawa Inc-Poinciana, FLMarch 2023 to July 2024 Oversee store operations, manage cash flow, and ensure financial accuracy. Optimize staff deployment based on strengths and weaknesses for peak efficiency. Coordinate and verify shipments, ensuring timely and accurate inventory updates. Generate and manage store orders, maintaining adequate stock levels and packaging supplies. Facilitate secure cash handling, including deposits and armored carrier deliveries. Eager to learn quickly and work diligently, consistently meeting deadlines with a positive attitude and strong work ethic. Lead customer service initiatives, enhancing client satisfaction and driving repeat business through personalized interactions. Implement and enforce store policies, ensuring compliance and operational excellence across all shifts. Mentor and train team members, fostering a supportive environment that promotes skill development and teamwork.Night SupervisorWawa Inc-Poinciana, FLJanuary 2021 to March 2023 Assigned tasks to overnight associates, ensuring compliance with food safety standards. Managed cash handling, counted safes and registers, ensuring financial accuracy. Checked in vendors and resolved customer issues promptly, enhancing service satisfaction. Monitored food quality and freshness, meeting state and company standards. Improved operational efficiency through effective team coordination. Led overnight team to ensure compliance with food safety standards, resulting in zero violations during tenure. Optimized nightly operations, boosting productivity and minimizing downtime through strategic task allocation. Enhanced customer satisfaction by promptly addressing and resolving issues, leading to positive feedback and repeat business. Trained and mentored overnight associates, fostering a collaborative environment and boosting team morale. Monitored food quality and state standards, achieving zero violations and maintaining high customer satisfaction.Lead Customer Service AssociateWawa Inc-Poinciana, FLJanuary 2017 to January 2021 Managed shift operations, ensuring security and compliance with discount policies, enhancing overall efficiency. Improved customer satisfaction by monitoring feedback and implementing effective survey processes. Supported management in various tasks, contributing to team success and operational excellence. Provided exceptional customer service, resolving issues promptly and maintaining a high level of client satisfaction. Proactively resolved customer issues, significantly elevating client satisfaction and loyalty. EducationHigh school diplomaNorth Attleboro High School - North Attleboro, MASeptember 1980 to June 1984Skills Supervising Experience Cash Handling Leadership Customer Service POS Food Safety HospitalityCertifications and LicensesServSafeJanuary 2018 to December 2028 |
