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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Stony Brook Drive PHONE NUMBER AVAILABLEHolliston, Massachusetts Street Address EMAIL AVAILABLE
BUSINESS DEVELOPMENT, TECHNICAL PRE-SALES, SOLUTION-DESIGNRFID Hardware and Software Integration
Pre-Sales Expertise: Exceptional interpersonal and communication skills; build positive, effective business relationships with customers. Instrumental in helping to close sales. Business-Development History: Have played a significant role in acquiring key accounts. Known for providing prospective customers with product information that helps induce them to buy. Engineering-Communication Skills: Excellent at conveying technical information into easily-understandable concepts and ideas for the layman to understand. Renowned for learning new technologies rapidly and for understanding how these technologies can best benefit customers. Technical Background: Several years of experience overseeing the deployment of passive-RFID and WIFI-based tracking solutions into multi-platform environments. Documentation Capabilities: Over two decades of experience writing/creating customer proposals, RFP & RFI responses, solution-design reports, system-architectural diagrams, case studies and training materials.
Zebra Technologies Lincolnshire, IL 2021-PresentA global leader for providing data-capture hardware and solutions across multiple vertical-markets.
LEAD PRE-SALES ENGINEER for RFID PRODUCTS
Define product strategies with Sales Team to help acquire new business
Provide technical pre-sales support to Account Managers, ISVs, and VARs, to help secure new business
Work directly with Clients and internal engineers to define solutions that comply with customer-requirements Help identify new features for both hardware and cloud-based software products, based on customer feedback and industry trends Provide post-sale program management services to strategic accounts in the U.S., to help foster continued business with existing customers
Serve as UHF passive-RFID Subject Matter Expert in the areas of use-case identification, integration, and workflow-management, across multiple vertical-markets (E.g., Supply-chain logistics, warehouse management, automotive assembly & inventory, retail, and aviation)
Served as Global Product Manager for the ATR7000 steerable beam phase array RFID reader. Responsibilities included all things related to features development, performance requirements, regulatory management, software licensing, hardware management, and future product road-mapping
Helped define and train the channels-partner ecosystem that supports Zebra s RFID business unitAlien Technologies Inc. San Jose, CA 2014-2021Recognized as an industry leader for providing complete RFID solutions (software, readers, tags, peripheral components, and installation services) Alien sells total RFID packages which are customized to clients needs.
SENIOR DIRECTOR of PRE-SALES, PROFESSIONAL SERVICES, and APPLICATIONS ENGINEERING
Managed all business opportunities in retail, supply-chain-management, and government, particularly in the areas of inventory, fulfillment, point-of-sale, and distribution
Addressed and responded to all RFP and RFI requests. Designed and implemented quoting tools, budget-estimate utilities, and customer-proposal contracts
Hired, trained, and managed a team of Pre-Sales Engineers who provided global support to the Sales Staff Defined software features that were tailored to customer s unique requirements and were conducive to cost-effective and easily-scalable future rollouts
Played key role in closing five high-profile accounts (Kohl s, American Apparel, Amazon, Toyota, and Boeing)
Identified new hardware features by examining specific vertical-markets and determining how our products could best help clients within those markets
Created Alien s solutions and services business which generated a significant percentage of the company s gross revenue, from 2018 through 2021
Served as Alien s key liaison to several RFID-industry consortiums and associations (RAIN, AIM, GS1) Candidate's Name , PHONE NUMBER AVAILABLE, Page 2
The City of Boston Advanced-Technology Division Boston, MA 2012 2014This is the planning and integration division of the City of Boston s Department of Technology. Their core responsibility entails identifying new technology ideas for city-councilors to approve.
PROJECT DIRECTOR of the CITY of BOSTON S PUBLIC-WIFI ROLLOUT Designed the city s first outdoor-WIFI infrastructure rollout. Phase-1 entailed retrofitting the neighborhoods of South Boston, Dorchester, and Roxbury for public WIFI-Access
Served as liaison to the Boston Redevelopment Authority to provide continuous project updates, and to also seek permission to run fiber/copper connections to specific infrastructure locations, as required Reported directly to the City of Boston s Chief Information Officer to provide ongoing project updates Worked with constituents and neighborhood association leaders to sell the idea of expanding this project throughout additional areas of the city Defined all software dashboard requirements that were used to manage, troubleshoot and maintain this WIFI solution
Managed all budgetary and spending aspects of this project Built instructional documentation that was subsequently used by the city to design, build and deploy this type of WIFI solution to additional neighborhoods throughout the city
Built presentation material that was initially used to sell this project internally
RF Technologies Inc. Brookfield, WI 2009 2012Provides Radio Frequency based Infant-Security and Elderly Care security systems to healthcare facilities across the country, while also providing WIFI based asset tracking and staff duress systems to healthcare facilities and schools.
MANAGER of PRE-SALES and PROGRAM MANAGEMENT
Secured company revenue through pre-sales and post-sale efforts. Key liaison between sales, engineering and customer. Instrumental contributor at sales presentations inducing customer to buy Addressed all Request for Proposal (RFP) and Request for Information (RFI) responses for prospective customers
Trained new Sales staff members on the features and benefits of the company s products and services
Designed and built order-of-magnitude pricing tools for Sales staff, to provide customers with substantive budget estimates at the onset of the sales cycle
Defined and implemented a critical customer-support escalation system. This included deciphering technical vs. non-technical issues, categorizing issues by priority, and determining response times to issues based on priority
Built and oversaw the implementation of all contract and proposal documentation for Sales Staff, including Terms & Conditions, Product Warranty and Customer Requirements
Alien Technologies Inc. San Jose, CA 2003-2009
Recognized as an industry leader for providing complete RFID solutions (software, readers, tags, peripheral components, and installation services) Alien sells total RFID packages which are customized to clients needs.
TECHNICAL PRE-SALES MANAGER and LEAD SYTEMS ENGINEER (2003-2009)
Provided direct pre-sales support to senior sales staff during key/strategic customer visits Helped close several high-profile accounts within the DoD, consumer packaged goods , and banking vertical markets Was regularly selected by Sales Staff and Executive Management to perform critical presentations and high-profile product demonstrations
Served as primary pre-sales and product-presentation resource for channel-partner resellers Designed solutions for, and project managed five of the company s largest and most successful internal-ROI installations (National Security & Trust, Proctor & Gamble, Killdeer Mountain Manufacturing, Boeing, and Citicorp). Oversaw all aspects of solution implementation
Managed domestic and international technical support efforts. Responsibilities included developing a support-line infrastructure, implementing warranty and RMA programs, and implementing an issues-tracking database solution Served as Lead Systems Engineer to help install, configure, calibrate and commission newly-deployed solutions. Also served as a primary on site technical resource to help resolve issues, post-installation
Candidate's Name , PHONE NUMBER AVAILABLE, Page 3
TECHNICAL KNOWLEDGE OVERVIEWOperating Systems Microsoft Current Linux (Debian) Microsoft Legacy
Networking Ethernet topologies, cabling
and media access schemes
Client/Server administration, networking protocolsWireless / RFID RF signaling
and modulation RFID Hardware/Firmwareand Middleware RFID Integration
and Solution Design RFID Tag (Protocol, Design Specs, Industry Standards) WIFI Topologies and Meshing RTLS Integration
and Solution DesignOther Cloud/SaaS/IaaS Software
Salesforce Enterprise Solution Implementation
and Management
802.11 Protocol and System knowledge
Agile Java (run-time environment and Microsoft IIS for Web-publishing)EDUCATIONBoston University; Business Administration, Information Systems Minor
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