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Title Customer Service Front Office
Target Location US-TX-Denton
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Candidate's Name
Street Address  Ame Dr. #1305Denton, Texas Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEHIGHLIGHTS OF QUALIFICATIONSResponsible for delegation of tasksOversight of work processes and team schedulesDirect responsibility for addressing customer needsExcellent problem solving skillsAccountableCompassionateWilling to learn new tasksGreat communication skillsActive listenerWorks will independently and with othersWORK EXPERIENCESGame Day ManagerStadiumDropDallas, TXOctober 2023-PresentExcellent Customer Service Skills and Engagement Skills; delegation of task to employees; accountable for opening and closing procedures; encourage teamwork to ensure excellent customer service; live event organization; food running.Server/Food Runner/Lead ExpoLSA Burger Co.Denton, TXFebruary 2024-July 2024Responsible for opening and closing procedures for both front and back of house, kitchen rolls included, food prep, portioning, fry, grill, assemble, sell, and expo, encourage teamwork to ensure fast but quality service, food running.Process GuideAmazonHalset, TXOctober 2022-February 2024Fingers process guide; load/unload of ULDs; handling dangerous goods; troubleshooting broken packages; small/large induct; aircraft/ramp safety; delegating tasks; encouragement of teamwork; dock experience; excellent time management.Front Office ManagerTotal Foot and Ankle CareHurst, TX/Duncanville, TXNovember 2021-August 2022Scheduled appointments and surgeries; delegated tasks to staff; billed insurance and secured prior surgical authorizations; responsible for front office etiquette, provided client services, patient care, and excellent bedside manner; accountable for checkout procedures; created employee work schedules; responsible for proofing and correcting insurance claims from staff; trained to provide ABI and Sudo scan; trained to provide Gatestep scan; managed office inventory; ordered supplies; and responsible for marketing of the clinic.Team LeadThe Cleaning AuthorityDenton, TXMay 2020-May 2021Excellent customer service skills including friendly greetings; oversight of safety and sanitary procedures to keep the team safe around chemicals and during COVID-19 pandemic work activities; delegated tasks to team; inspired teamwork to encourage team efficiency; provided ctive listening and responsible for handling onsight customer needs; oversight of teams quality of work; responsible for the proper care for equipment.Shift LeadSubwayIthaca, NYFebruary 2018-August 2021Excellent customer service and engagement skills include friendly greetings; provided active listening to complete orders; delegated tasks to other staff; responsible for handling, counting and security for money; responsible for sanitary procedures to keep customers safe; accountable for opening and closing procedures; encouraged teamwork to inspire excellent customer service; oversight for safety procedures to keep the team safe around sharp objects andEDUCATIONLansing High SchoolLansing, NYSeptember 2015-June 2019Graduated with a Regents Diploma with Advanced DesignationCareer and Tech Center at TST BOCESIthaca, NYSeptember 2017-June 2019Completion of Certified Medical Assistant, Home Health Aid, and Phlebotomy certifications. Local President, New York State Senior Vice President, and Region D Vice President of Health Occupation Students of America. 1st Place in interview skills and 2nd place in personal care at state level competition.North Central Texas CollegeCorinth, TexasAugust 2020-August 2021Completion of Medical Terminology. Completion of Administrative Medical Assisting, and Clinical Medical Assisting certifications.REFERENCES AVAILABLE UPON REQUESTMs. Brooklyn HoldbrookManagerTotal Foot & Ankle Care717 S I-35E Frontage Rd., Denton, TX 76205PHONE NUMBER AVAILABLEMr. Steve BrahmanOwner/ManagerSubway40 Catherwood Rd., Suite C16, Ithaca, NY 14850PHONE NUMBER AVAILABLE/pre>

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