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Street Address , EMAIL AVAILABLE, PHONE NUMBER AVAILABLEEDUCATIONBS in CRIMINAL JUSTICE - Human Services PsychologyCOLORADO TECH - Colorado Springs, CO - 2015GCCC Principals of Banking - Panama City, FLBUSINESS ADMINISTRATIONAccounting I & II, Business Math, Business LawRUTHERFORD HIGH SCHOOL - Panama City, FLOBJECTIVEDedicated and focused, with 30+ years of experience in the customer service and inside sales related fields. Excel at building and maintaining strong and loyal customer relationships. Strengths also include prioritizing, completing multiple tasks simultaneously and following through to achieve company goals.Seeking a role where sales and/or customer service talents can be best utilized with curttesy and professionalism. Great team player and not afraid of tasks at hand.Working alone or as a team, I can solve problems quickly, very detail oriented> Organize and be productive without oversight.EXPERIENCECOMMERCIAL BANK CUSTOMER SERVICE 3 YEARSBAY CREDIT UNION TELLER ACCOUNT SERVICES 2 YEARSCUSTOMER SERVICE REP I & II/SPECIAL BORROWER SERVICES ANALYSTSALLIE MAE STUDENT LOAN SERVICING CENTER - Panama City, FL1987 to May 1994Followed government guidelines with laws and date sensitive material while establishing relationships with college students in their loan repayment efforts. Process and verify enrollment histories, deferments, forbearances, collections.Reconstruct loans from disbursement to payoff. Analyze balance of monies owed with monies paid when loans purchased from other financial institutions.STEVENSON SOUTHLAND REAL ESTATEASSISTANT TO PRESIDENTJune 1994 to August 1997Screened calls of potential buyers and sellers. Acted as a liaison between real estate broker, agents, escrow companies as well as attorneys and mortgage brokers. Viewed homes for listings, schedule repairs, stage, Open houses, contract negotiations for buyers and sellers, advertising and MLS listings, Property disclosures and Closing statements. As well as handling rental property, repairs, rent receipts. Accounts Payable and Receivables.CO-OWNERCOASTAL FENCE - Port Charlotte, FLAugust 1997 to January 2005All aspects of business ownership; Personnel, payroll, taxes, insurance, purchasing, estimating with residential and commercial blueprint breakdowns for chain link, wood, PVC and aluminum products, sales, marketing, scheduling, A/R, A/P, Bid Meetings.SALES/CUSTOMER SERVICE ASSOCIATEMERCHANTS METALS - Orlando, FLJanuary 2005 to May 2008Counter Sales Associate for fence supplier, estimating job breakdowns for residential and commercial chain link, wood, PVC, and ornamental products (steel and aluminum), schedule deliveries, A/R, A/P.SALES/CUSTOMER SERVICE ASSOCIATEIDEAL ALUMINUM PRODUCTS - DeLand, FLMay 2008 to August 2014In-house and outside sales, customer service and in-house phone sales. Estimating residential and commercial projects by doing blueprint takeoffs and breakdowns for aluminum fence and custom gate projects. Maintained current client support and added new business through telephone and in person marketing in the NW Florida area. Responsible for $1M+ revenue yearly.SALES SUPPORT TO PRESIDENTCOMMERCIAL FENCE - Houston, TXSept. 2014 to July 2020In-house and outside sales, customer service and in-house phone sales. Estimating residential and commercial projects by doing blueprint takeoffs and breakdowns for aluminum fence and custom gate projects. Maintained current client support and added new business through telephone and in person marketing in the oil and gas refineries. Responsible for $6M+ revenue yearly.INSIDE SALES ASSOCIATEMASTER HALCO, Houston, TXAugust 2020 Current (Relocating to FL)Telephone and counter sales wholesaling to fence contractors, hardware a Answer telephone quotes and enter sales orders, inventory control, process purchase orders after locating needed materials, analyze accounts for A/R and weekly collections. Responsible for marketing to potential buyers for growth in sales for over $18M yearly.REFERRENCES AVAILABLE UPON REQUEST |