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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE or EMAIL AVAILABLEObjectiveSeeking to obtain a permanent position where my several years of customer service and administrative experience and skills along with my pursuit and passion in the mental health field will be an asset to the everyday production and long-term goals of the company. As well as, learning the structure of the business on every possible level in order to further improve myself and my knowledge to benefit the goals of the business.I am a very flexible, hard-working, self-driven, and coach-able individual that works very well under pressure while maintaining my composure, especially in a strict deadline driven, fast-paced, and high-pressure environment. I thrive in either individual or team settings and I am very open-minded, considerate, and respectful when coming in to contact with peers ideas and cultures.ExperienceState of Florida Fort Lauderdale Court House 03/2020-currentFort Lauderdale, FLCourt AdministrationTranscribe court hearings as requestedNotate assigned court hearingsComplete audio requests as requestedGlobal Response 11/2019-03/2020Margate, FLLead Customer AdvocateAnswer calls and email in an efficient manner to address any customer, store, and/or online issues.Provide updates to customer regarding their ordersContact third-party merchants regarding any issues with products our customer receives and provide resolutions between the customer and third-party merchantsContact FED-EX with any issues regarding deliveries and provide resolutions with our customersAnswer calls that require a supervisors attention and de-escalate situation by providing a resolutionAcademy for Family Empowerment, INC 11/2018-05/2019Conyers, GASchool Based Mental Health Administrative AssistantReview, process, and distribute reports to personnel in regards to school updates, scheduling updates, and business messagesMaintain records through excel and filing process and schedule business meetings as neededContact patients for follow ups, notifications, and scheduling via phone, email, and mailAnswer incoming calls and take messages as needed and relay over to correct personnelLexisNexis/Reed Elsevier 11/2017-06/2018Duluth, GAInsurance Processing Clerk (Contract/Aerotek, INC)Review and process insurance claims when received via email, fax, and mailRespond to clients via email correspondence to clarify reports wanted or concerns with reportsPrepare files to transfer to other departments if necessarySort, organize, and scan in reports to send to clienteleInput orders and send to agencies and provide follow up within allotted time frameNan McKay & Associates 02/2017-09/2017Miami, FLHousing SpecialistReview case load and files for tenants housing and investigate and make necessary changesProvide excellent customer service when meeting with clients to discuss disputes or changes with housingGather information for tenants housing and provide supervisors with detailed updatesMaintain my position by completing my monthly due dates of my case loadCitiTrends 03/2015-09/2016Fort Lauderdale, FL1st Assistant ManagerProvided documents and audits of stores needs and improvements for other supervisors and higher-up personnelCreating and informing employees of the days goals and any new information from higher-up personnelProvided safe and clean environment for both employees and customers, while re-stocking store and keeping appearance for customers needsProblem-solved and deescalated any customer complaints or issuesProvided great customer service and negotiation with customers while staying in companys policies and guidelinesProcessing any transactions that employees could not process while completing my goals for the dayTraining of any new employees of responsibilities and companys policiesJackson Memorial Hospital 08/2011-01/2012Miami, FLVolunteerProvided patients and visitors with comfort and certain needed supplies per companys policiesHelp nurses and employees with different duties within companys rules and regulationsEducationArizona State University 08/2021-currentOnline UniversityBachelor of Science in Forensic PsychologyCurrently attending full-time in pursuit of my Bachelor of Science degree in Forensic Psychology. I am currently classified as cum laude.Beacon Hill Technical School 06/2015-06/2015Fort LauderdaleBehavioral Health TechnicianAttended a fast-pace course to achieve my certificate in behavioral health, in which I am qualified to work in a therapeutic environmentMiramar High School 01/2012-06/2014Miramar, FLHigh School DiplomaAttended in middle of sophomore year where I later graduated in top 20% with honors and received numerous awards and cords for community service hours, GPA of 3.9, and having a rigorous course of AP and Honors and completing Early Admissions at Broward College for my senior year.SkillsGreat customer service and empathy to find resolutions to best fit clients needs while staying within policyGreat time management to achieve goals for company, as well as, personal goals to excel within companyProficient with Microsoft Word, Excel, and PowerPointProficient with operating and navigating through multiple screen computers |
