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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESKILLS & ATTRIBUTESExcellent interpersonal skillsSelf-motivated and detail-orientedProductive in team and individual environmentsExperienced with multi-line phones, databases, and Internet researchProficient in Microsoft Word, Excel, PowerPoint, and Revolution SoftwareEXPERIENCEThe Chicago Lighthouse - U of I Call Center Chicago, IL 09/2023 - 03/2024Call Center Medical SchedulerNavigate inbound and outbound calls in a timely manner and book medical appointmentsConfirm accurate insurance information and contact medical personnel to authenticate informationScreen for Red Flag calls and connect such callers with a nurse immediately.The Chicago Lighthouse - Low Vision Clinic Chicago, IL 10/2022 - 07/2023Call Center InternNavigate inbound and outbound calls in a timely manner and book medical appointmentsConfirm accurate insurance information and contact medical personnel to authenticate informationAccurately follow communication script to ensure clarity of information deliveryUber Technologies Inc. Chicago, IL 05/2021 - 06/2023Uber DriverComprehend and navigate the use of Uber software and extensively process through functionsEnsure timely arrival at customers destinations and inquire into further destinationsPerform preventative and regular maintenance on cars ensuring that they remain in good working orderTelepro Temps Chicago, IL 07/2009 09/2009Telemarketing SurveyorMade 20-40 outbound calls daily to disseminate survey information regarding Michigan colleges, including Grand Valley State UniversityRecorded responses to open ended questionsEngaged in recruitment of health seminar participants for medical professionalsKelly Services Chicago, IL 10/2008 06/2009Data Entry ClerkWorked in a high-security environment entering data into electronic forms with great attention to detail and knowledge on confidentiality practicesMaintained operations by following policies and procedures and reporting needed changes to managersMet demanding production quotas of 45-50 forms per hour dailyIrmo Insurance Agency Skokie, IL 07/2005 - 09/2007ReceptionistContacted clients for lead qualification and database cleanupProvided basic policy information for clientsMaintained an organized office space and engaged in regular stocking and ordering of suppliesEDUCATION:Western Michigan University Kalamazoo, MichiganB.S. Communication Studies |
