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Click here or scroll down to respond to this candidateCandidate's Name
Proficient Hard/Soft Skills, Team Player, Well organized and Friendly.New York, NY 10034EMAIL AVAILABLEPHONE NUMBER AVAILABLEI'm seeking a great position that would fit my great energetic and caring personality which consists of over 20yrs experience in the Customer Service/Call center field. I have extensive experience and knowledge in Fast Paced environments along with working in the health care industry. My Excellent Social Skills, Friendly and Professional Demeanor, Time Management, Leadership, Hard/Soft Skills and Can-Do Attitude would make me an excellent candidate at any job. I always put my best foot forward to get the job done because I'm a team player for the company that I represent. Authorized to work in the US for any employerWork ExperienceService Support/Customer Service Rep (Remote)Thermo Fisher Scientific-Asheville, NCOctober 2023 to Present Answering 50-70 Inbound Calls per day. Displaying Professionalism and Courtesy with clients. Showing a willingness to assist customers while displaying empathy and compassion. Greeting All Customers and verifying accounts for technical assistance and ordering products. Responding to emails within a 24 hr window and escalating any orders when necessary. Corresponding information to colleagues in various departments regarding customers orders. Escalation to Manager when necessary. Adherence to privacy of accounts, work compliance, regulations, policies and procedures . Transferring customers for scheduling to Liaisons such as Parts, Dispatch and Departments of concern. Call Center RepresentativeEZPASS-Staten Island, NYMarch 2023 to May 2023 Assisted all incoming callers with excellent customer service by providing professional knowledge of the product. Handled approx 50-70 calls in a Fast Paced and professional manner while providing account information. Providing customers with accurate account information and the upsale of plans in the Ny/Nj areas Escalating delinquent accounts to collections when necessary. Customer Service AssociateKing Teleservices/311-Brooklyn, NYMay 2022 to March 2023 Assisted all callers with professional customer service by providing NYC information, phone numbers and applications. Transferred approx. 50-70 calls per day to various agencies or escalated news worthy information to attending supervisor. Provided callers with information, for NYC events, address and directions. Documented all pertinent information, corners and complaints for other agencies in CRM via Ms Microsoft.Residential CaregiverJASA Care-Bronx, NYAugust 2017 to February 2020 Prepared a comfortable and safe environment for two family members. Cooked healthy meals for dietary nutrition. Cleaned, disinfectanted common areas and attained a safe environment for clients. Bathed and assisted in dressing clients. Escorted clients to appointments and shopping errands. EducationH.S Diploma/ Some College in Liberal Arts & Sciences Borough of Manhattan Community College - New York, NY February 1985 to May 1987Lafayette High School - Brooklyn, NYSeptember 1982 to June 1984Skills Microsoft Powerpoint Data Entry Microsoft Office Negotiation Upselling CRM software Salesforce Statistics Microsoft Word/Excel Microsoft Excel Pricing Google Docs Drivers license Typing Adult/Child Care Experience Supervising experience HHA Certificate Green Cleaning Certificate Cooking Leadership Customer service Childcare Home health Care plans Cleaning Medication administration Meal preparation Nursing home experienceCertifications and LicensesDriver's LicenseMay 1995 to December 2030CNAJune 2019 to June 2021Certified Home Health AideJuly 2017 to PresentGreen Cleaning CertificateMarch 2016 to PresentFirst Aid CertificationAdditional InformationGreen cleaning Certificate |
