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Click here or scroll down to respond to this candidateCandidate's Name
Penda Corp.sales Operations / Customer ServicePortage, WI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLELooking for new experiences and or engaging customer care, customer support position that utilizes my skills. Willing to learn.Work ExperienceCustomer Service CoordinatorPenda Corporation - Portage, WIAugust 2007 to January 2023Customer service handling/entering orders and following them through the system. Communicating with other depts. As needed.Answering incoming calls, entering orders, handle warranties or all customer issues. Track, handle and process credits, special invoices and warranty claims and traffic claims Any and all customer service as needed1st Shift SupervisorNational Business Systems - Portage, WIJanuary 2002 to May 2007I was the 1st shift data entry supervisor l. I coordinated data entry workload. Making sure employees had daily jobs.Store Manager/District Manager TraineeCNG Financial - Portage, WIJanuary 1997 to January 2002I was store manager. Processing payday advance loans. Made collection calls. Hired employees. Ensured profitability of my store.Also traveled to district stores. Trained new managers. Audited district stores.EducationHigh school diploma in GeneralPardeeville High School - Pardeeville, WISeptember 1983 to May 1987High school diploma or GEDSkills Customer service (10+ years) Customer retention (10+ years) Order entry (10+ years) Order fulfillment (10+ years) Self starter (10+ years) 10 Key Data Entry Microsoft Word (10+ years) Microsoft Excel (10+ years) Process improvement (10+ years) Sales (10+ years) Pricing Microsoft Outlook Office experience (10+ years) Problem management (10+ years) Cold calling (10+ years) Attention to detail (10+ years) Sales support (10+ years) Negotiation NetSuite (2 years) Debits & credits (10+ years) EDI Processing (10+ years) Communication skills Manufacturing Computer skills Manufacturing Leadership Process warranty claims (10+ years) AS400 (10+ years) ERP Systems Upselling Data entryAwardsPride awardOctober 2010I was gived the pride award for a national project I worked on with outside sales reps,VP's and Toyota district managers. I called dealerships and arranged demonstrations of a new accessory. After the demonstration it was my responsibility to call the Toyota dealers back and get the sale of the new accessory. I received a 90% take rate. The award was an acknowledgement for my diligent follow up and the way I handled the project. |
