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Search 2 million Resumes Keywords: City or Zip:	Related Resumes Collections Specialist Customer Service Brooklyn, NY Collections / Customer Service New York City, NY Customer Service Collections Manager Highland Park, NJ Customer Service Office Manager New York City, NY Customer Service Sales New York, NY Medical Billing Customer Service North Brunswick, NJ Customer Service Data Entry Weehawken, NJ

PROFESSIONAL SUMMARYDedicated Billing Collections Specialist and Customer ServiceRepresentative, who provides exceptional client support through active listening, conflict resolution and de-escalation skills. Generates a positive work environment and operates in both individual and team settings. Possess the ability to train and lead others towards company related goals.WORK HISTORYOwner/Operator, 09/2015 - CurrentSelf Employed Web, New JerseyCollections Manager, 04/2022 - 06/2023Bio-Shine/Envoy Solutions, New JerseyCollections/Customer Service Manager, 07/2012 - 05/2015 Thrift Investment Corporation, New JerseySouth Amboy, NJ 08879PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSExceptional telephone etiquetteProficient in Microsoft Outlook,Word, Excel, and Google SheetsFamiliarity with Epicor Prophet 21softwareExcellent time management skillsFiling and data archivingHIPAA complianceLISA HARKINSEstablished and grew online retail business with thousands of positive reviews and repeat customersResponsibilities include customer service, product photography, crafting detailed product descriptions, purchasing, marketing, bookkeeping, and order fulfillment.Managed approximately 30 incoming calls, emails and faxes per day from customers.Investigated and resolved customer inquiries and complaints in timely and professional manner. Collaborated with sales representatives to resolve billing issues. Maintained strict adherence to confidentiality requirements. Met and exceeded customer call guidelines, including service levels, handling time, and productivity. Successfully resolved unresolved customer issues. Resolved customer inquiries and complaints with empathy and professionalismCross-trained and provided backup support to other customer service managers. Ensured strict compliance with confidentiality requirements Achieved and exceeded customer call guidelines, service levels, and productivity targets. Effectively addressed unresolved customer issues Led and motivated customer support staff, providing training on procedures and company services.Medical Billing/Collections Manager, 03/2007 - 02/2012 Raritan Valley/Rubin and Rain LLC, New JerseyEDUCATIONWoodbridge High School - Woodbridge, New JerseyWoodbridge High School GraduateManaged team productivity and worked towards exceeding quality service goals.Handled critical inter-departmental escalations to enhance customer retention.Maintained accurate records of past-due customer accounts and developed strong client relationships.Managed client interactions coordinated contract-related tasks including billing procedures, payroll, and employee schedules.Tracked orders and ensured proper job assignments using tracking software.Upheld strict confidentiality and standards and consistently met customer call guidelines.Resolved challenging customer issues and led proficient customer support team.Provided staff training on operating procedures and company services.