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Candidate's Name
Henrico, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceSenior Fraud Disputes CoordinatorCapital One - Richmond, VANovember 2022 to April 2024- Investigated and resolved complex fraud disputes- Analyzed financial data to detect and prevent fraudulent activities- Communicated with customers and internal teams to resolve issues promptly Assistant Team LeadHR BlockJanuary 2021 to April 2021- Led a team of tax preparers during the tax season- Ensured high-quality customer service and accurate tax preparation- Provided training and support to new team members Tax PreparerJackson Hewitt - Richmond, VAJanuary 2018 to Present- Prepared and filed tax returns accurately and efficiently- Provided clients with excellent customer service and tax advice- Ensured compliance with tax regulations and laws Mortgage SpecialistOfficeteam Recruitment ServicesJune 2015 to July 2016- Assisted clients with mortgage applications and processing- Ensured all documentation was accurate and complete- Communicated with lenders and clients to facilitate smooth transactions Front Office ManagerFirst Vehicle ServicesAugust 2008 to September 2009- Managed daily front office operations- Provided excellent customer service to clients- Coordinated scheduling and administrative tasksAssistant ManagerAdvance AmericaSeptember 2006 to October 2008- Managed daily operations of the store- Assisted customers with loan applications and inquiries- Supervised and trained staff membersSupply Management SpecialistArmy National GuardAugust 2007 to July 2010- Managed and maintained supply inventories- Coordinated logistics and supply chain operations- Ensured compliance with military standards and regulations Senior Game AdvisorGameStop Inc. - Richmond, VAOctober 2014 to December 2015- Assisted store and assistant manager in daily operations- Delivered excellent customer service to patrons- Managed store inventory and performed monetary transactions ClerkVirginia Department of ABC - Richmond, VAAugust 2013 to October 2014- Conducted monetary transactions and maintained customer orders- Ensured accurate store inventory managementSenior Game AdvisorGameStop Inc. - Richmond, VAOctober 2010 to August 2013- Performed monetary transactions and made timely morning bank deposits- Provided exceptional customer serviceNBC SpecialistUnited States Army - Fort Bragg, NCJune 1999 to May 2007- Monitored and decontaminated military vehicles and personnel from Nuclear, Biological agents- Performed clerical duties such as copying, faxing, and administrative tasks EducationBachelors in Business Administration / Human Resources Strayer University - Glen Allen, VA2015 to 2018High School DiplomaHighland Springs High School - Highland, VA1996 to 1999Skills- Financial data analysis- Fraud detection and prevention- Tax preparation and compliance- Customer service excellence- Inventory management- Clerical and administrative dutiesMilitary ServiceBranch: United States ArmyRank: Specialist