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Title Information Technology Service Delivery
Target Location US-TX-Sherman
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEACCOMPLISHED LEADER OF INFORMATION TECHNOLOGYDelivering Technology and Leadership for the EnterprisePROFILEHighly focused and analytical director with a proven record of developing and supporting successful information technology projects and solutions incorporating a wide range of applications and technologies. More than 20 years of progressively responsible experience, promotions, and measureable accomplishments. Consistently recognized as able to improve organizational efficiency with comprehensive business and technology expertise, while realizing cost savings, accelerated performance, and improved service delivery.Key strategist aligning information technology function facilitating aggressive growth and acquisition initiatives. Creator of high performing teams and cross-functional environments ensuring achievement of department goals in support of corporate objectives. Expert at motivating and mentoring diverse teams, while leading by example as an individual contributor.Dedicated, results-driven, and energetic professional with a solid portfolio of resolving complex problems and business challenges through technical innovation. Highly skilled evaluator of third party vendors and cutting edge software and hardware, possessing an in-depth knowledge of integrated enterprise architecture.Driven to exceed expectations in all aspects of professional endeavors. Recognized for outstanding achievements through multiple Chairmans Excellence Awards and by the American Business Stevie Award.CORE COMPETENCIESProject/Program Management  RDBMS  BPM  Content Management  Technical ServicesApplications  Business Continuity  E-Commerce  IT Operations  Mainframe SystemsInformation Technology Infrastructure  Network  Storage  LAN/WAN/SANDistributed Systems  Hardware  Software  Service Delivery ImprovementsCompliance  Solutions Development  ITIL  P&L  Vendor ManagementTechnology Modernization  Workflow  Negotiating  Strategic PlanningSecurity  HR  Communication  Process Improvement  LeadershipBudget Administration  Financial Analysis  Cost ControlPROFESSIONAL EXPERIENCECommScope Richardson, TX April 2018  PresentData Center/Infrastructure Sr ManagerDirect the IT Infrastructure modernization, Mergers and Acquisitions for CommScope in their Four Corporate Data Centers for Production and DR Servers, Network and Storage.Responsible for Data Center consolidations and migrations of applications and systems from office sites into the Corporate Data Centers to be managed by the IT organization.Manage the Infrastructure team through ITIL processes for Projects, Break Fix, Change and Problem management in partnership with Manufacturing, Engineering, Sales and Finance business units.Produce KPI metrics in support of the Data Center Operations teams for Servers, Network, Storage, Azure, Active Directory and Backup Infrastructure in support of 99.9% availability.Direct the Transformation to Cloud and the Azure Stack environment for migrating Applications to Cloud and establish Executive Dashboards for billing and Application SLAs.Implemented automation and scripts with Ansible, Service Now and Puppet for Server builds, Active Directory integrations, and Asset discovery for establishing a CMDB.Direct DR tests and manage VMware and Nutanix strategies for Replication with Zerto and Near Sync for Critical Corporate Applications.Accountable for budgets and assets in support of Infrastructure and technical personnel as well as Talent Management.Intel Security/McAfee Plano, TX Nov2011  April 2018Data Center Consultant/Infrastructure Program ManagerDirected a team of IT Infrastructure Engineers to migrate the Corporate Data Centers from Santa Clara CA and Plano TX to a Tier III Production Data Center in Denver and DR Data Center in Miami.Implemented Run Books to insure smooth transition to new Data Centers as well as decommission of the legacy site for Migrations to new Infrastructure for improved SLAs and RPO /RTO for DR.Performed Network Bandwidth analysis with OpNet tools and Asset discovery with BMC tools to implement a CMDB for Hardware and Software lifecycle integrated tracking.Implemented VMware migration strategies with Zerto, VMDK, and Plate Spin to reduce downtime for Corporate Critical Applications.Created Executive Dash Boards for Agile project updates on Infrastructure Modernization as well as Burn Down charts for Decommission of Data Centers. Also partnered with Organizations Executives to keep them up to date on migration efforts for their products and applications.Managed Vendors such as Cisco, EMC, NetApp, Dell to stand up physical infrastructure in new locations as well as quality test of applications before migrations into a Landing Zone.Managed Programs for Infrastructure Software and Hardware Upgrades to stay current with Architecture standards. (SaaS and HaaS)Directed the Transformation Program working with Accenture to discover and document the McAfee Infrastructure Environment and develop strategies for migrating to On-Premise Cloud as well as AWS and Azure.National Envelope Frisco, TX Jan  Nov 2011Sr. Manager Infrastructure and OperationsDeveloped the Corporate Network Operation Center for IT to support twelve Nationwide manufacturing facilities as well as align the Infrastructure for efficiencies. Implemented ITIL policies and procedures for Change and Problem Management, Service Level Agreements and Disaster Recovery. Directed projects for Virtual Desktop Implementation as well as server consolidation through VMware.Build out of the National Envelope Help Desk for Monitoring and First Call Resolution. Implemented call routing and ticketing system to track issues with IT and Manufacturing Nationwide.Developed Second and Third Level support for VOIP, Aruba Wireless, Windows 7, VMware, VDI, PBX, LAN \WAN/, Exchange, Web, and Share Point.Directed a Network Carrier RFP and Network Upgrade for Cost Saving efforts and implemented strategies for a 300,000/yr savings with National Envelope's Nationwide Network. Also setup redundancy of Networks for each site.ADS/Fujitsu Dallas, TX 20022010Director of Information TechnologyDirected technology strategy overseeing infrastructure development, roadmaps, system configuration, and client service level agreements while managing a $50,000,000 budget. Aligned project engineering and production support with business initiatives. Coordinated with finance and customer relationship management teams to conduct new business justification studies to grow the managed hosting services portfolio.Improved service delivery key performance indicators 39% by developing and implementing strategies and architectural standards.Reduced platform run rates by $2,000,000 through performing studies, upgrading technologies, and re-negotiating vendor contract.Played a key role in the PCI and CISP Certifications for Fujitsu Data Centers along with the upgrades to bring the Data Centers to a Tier III rating by the Uptime Institute.Epoch Internet Dallas, TX 20002001Senior Manager Data CenterOversaw internet hosting and data center planning and construction. Developed capacity plans and allocated resources for a 24x7 network operations center while guiding network infrastructure team, assessing vendors, and participating in the request for proposal process.Built a $30,000,000 primary internet hosting data center point of presence (POP) situated in a downtown Dallas high rise building in less than one year, while developing disaster recovery processes and overall storage area network topologies.Managed all network configurations, tests and vendor relationships supporting a 24x7 network operations center as well as overseeing Technical Services staff, installations, and customer support.Experian Allen, TX 19892000Senior Manager Command Center 19992000Directed all data center resources including Distributed Systems, Mainframe, desktop, web, and network operations center, as well as oversee changes to production systems and networks.Supervised over 30 staff members, network operations center, and command center support group help desk while negotiating and monitoring customer service level agreements.Played active role in the build out of the Allen and McKinney Data Centers as well as the design for the Command Center and IT infrastructure.Technical Manager III, Distributed Systems 19971999Lead Systems Operator 19891997EDUCATIONBachelor of Business AdministrationUniversity of North Texas Denton, TXTECHNICAL EXPERTISEOperating Systems and Tools:VMware Nutanix Cisco AIX Solaris Linux Windows Oracle SQL MVS/JES2 OpNet Puppet Ansible NETVIEW BMC Cisco Works Solar WindsHardware:EMC Hitachi IBM SUN Dell Oracle HPE Cisco STK Siemens Fujitsu Xerox PBXApplications:SAP People Soft JDE Microsoft Exchange Citrix Share Point SFTP Web Logic WebSphere PowerPoint Excel MS Project/ Agile/ Waterfall

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