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Click here or scroll down to respond to this candidateCandidate's Name
(Previous MSFT Experience: Yes, Alias: EMAIL AVAILABLE)(Current Location: Federal Way WA)ObjectiveDesire a position within a progressive company to expand and utilize my knowledge of Team Leadership, Project Management, Systems Administration and Customer Communications. To continuously learn, develop and improve.Skill Set BackgroundProject ManagementChange ManagementTeam ManagementWindows ServersServer ImagingApplication DeploymentWindows clusteringSkills SetMicrosoft Server 2016, Server 2019, Server 2022Microsoft SQL Server installationDistribution experience in Lab inventory managementAzure based VM and Application installation and Troubleshooting.Experience in Microsoft Windows Operating Systems and troubleshooting both on and cloud.Virtual Environments on-premises or cloud, including hybrid.SQL server installation and able to ran basic queriesCrystal Reports BI ReportingGood knowledge with Google Android, Apple iOS smart phone systemsFront-end Web based applications with SQL backend.Knowledgeable in Wi-Fi based communication.Experience in running Remote desktop connections In Azure Cloud including troubleshooting and MFA.Knowledgeable in Virtual Private Networking (VPN) remote connectionsThermal Label Printers, setup, configuration, and troubleshootingExperience with Microsoft Internet Information Services (IIS), setup, configuration, and troubleshooting to ran Skype for business Application.Windows XP, 8, 8.1, Win7, Win10 and Mac OSWindows Server configuration, set-up 2008,2008R2,2012, 2012R2, 2016, 2016R2, 2019 and 2022Microsoft Office Suite 2010,2013,2016, O365, Office for MAC 2011 and Microsoft SuiteMicrosoft Office Communicator 2007, Lync 2010-2013, Skype for Business, Microsoft TeamsSmartphone deployment: iPhone, iPad and Blackberry with corporation emailActive Directory, 0365/Skype for business integration toolsTechease and MSE ticket tracking systemsInternet Explorer/Firefox/Google Chrome /EdgeSupport Hyper-V and MS Virtual Machine Manager (SCVMM)EducationBachelor of Science, Computer Science & Mathematics, Lemoyne-Owen College Memphis, TN 2002CERTIFICATIONSA+ Certified(MCITP): Core Solutions of Microsoft Lync Server 2013(MCTS) Windows Server Virtualization, Configuration(MCITP)Win 7 Enterprise Administrator(MCITP) Win 7 Enterprise Desktop EngineerCareer HighlightsCareer HighlightsMicrosoft Corporation - Redmond, Washington Jan 2024-March 2024AZURE Support EngineerResponsible for resolving Customer Technical issuesProficient in MS-Teams and Skype for Business (SFB)Proficient in 2016 and Dacenter EditionExcellent working Knowledge in Azure Support Center(ASC)Proficient in Microsoft Dynamics (DFM)Highly experienced in creating and maintaining Azure OS images and Azure VMS.Microsoft Corporation - Redmond, Washington March 2021-July 2022AZURE Support Engineer for Cloud ServicesAzure Break Fix Team helping Customers with RDP Connectivity Issues, Active Directory, Storage IssuesCross group collaboration with other Azure groupsCustomer facing role with responsibilities involving contacting Customers.Resolved Technical issues via Phone, E-Mail, Quick AssistProficient in MS-Teams and SFBWindows clustering: Used in environment of own internal multiple involvement. Used for Installs, configures, and supports a windows HPC cluster to include rack management, networking, storage subsystems, provisioning system, authentication, workgroup management, scheduling, storage and research software installation/management.SUPPORT IMAGING ENGINEER JAN 2018 Dec 2019INDEPENDENT CONTRACTORHighly experienced in creating and maintaining OS image and application packages.Advanced technical understanding of hardware, drivers, Microsoft OS, software products and the software re-packaging/sequencing process.Experience with AD troubleshooting workstation/user policies.Strong System Administration experience, and advanced experience with SCCM.Change Management ProcessCoordination with Imaging and Packaging professionals for resolution of software distribution and installation issuesRunning Client Management ReportsBuilds and installs images for desktops and mobile platforms (laptops, tablets)AZURE / SKYPE FOR BUSINESS SERVER SUPPORT JULY 2012 -DEC 2017Microsoft Corporation - Redmond, WashingtonExperience in Migrations, deployments of Microsoft Lync Server 2010, Lync 2013 and SFB 2015 deploymentPerformed upgrades of Lync server 2010 to Lync Server 2013 including configuration, management and post upgrade verificationsPerformed Upgrade from Lync 2013 To Skype for Business 2015 utilizing the in-place upgrade approach or via manual configuration.Did assessment and discovery of current Lync production environment to be upgraded.Perform detailed review of current design.Deployed Skype for Business infrastructure as per the Detailed Design of Upgrade/migrate the Lync 2010, Lync 2013 environment to SFB 2015Perform testing, migration and post upgrade verification.Troubleshoots, repairs and maintains lab systems and core servers.Responsible for OS deployment win2K8R2 and windows server 2012Managed/deployed and maintained Hyper-V.Responsible for Lync server 2010 deployment and validationResponsible for maintaining Lync server 2010 topology and topology changes.Responsible for setting up all Lync 2010 roles on various machines.Responsible for Lync server 2013 deployment and validationResponsible for maintaining Lync server 2013 topology and topology changes.Responsible for setting up all Lync 2013 roles on various machines.Responsible for migration/Validation of Lync 2010 to Lync 2013Responsible for Migration and Coexistence testing for Lync 2010/2013Set up and maintain On-premises /on-line /Virtual and Hybrid topologies.Troubleshoot and resolve users sign in issues to Lync.Executes manual and automated Lync test cases.Works closely and maintain relationships with other Lync and customersAdminister Lync SQL servers, IIS servers, file servers.Microsoft corporation -Redmond Washington August 2010 -July 2012Remote and on premises Data Center Support EngineerHold four software and six hardware technical computer certifications.Extremely adept at presenting information to management and personnelReliable employee who responds immediately to all customer requestsAble to work comfortably across all levels of management.Extensive experience with large upgrade projectsVery strong part of any data center support teamMicrosoft Corporation - Redmond, Washington August 2009 July 2010Mobile PC Hardware EngineerResponsible for testing all Global Client Hardware Standards for Pcs/Desktops.Provided testing and support to other Tier 2/3 team(s) in the organization.Testing of PCs/Notebooks and Mobile devices was in the scope for testing.Validated mobile PC hardware on XP, Vista and future software products.Highly experienced with larger analog and IP-based KVM systemsResponsible for Installing, configuring and troubleshooting operating systems.Responsible for setting up and tearing down PCs/Notebooks, servers using WDS and ImageXProvided timely and accurate test data allowing for escalation of bug and issues to OEM entities.Executive Desktop Support Snoqualmie, WA Aug 2007 July 2009Phillips corporationProvide executive support for CIO, CFO and various Level Executives including their Administrative Assistants. Handle any issue with their personal computers, printers, iPhones or iPads.Provided level II desktop support to site employees 2500 and remote users 3500.Work close with the network team on migrating users' mail boxes from Exchange 2003 to 2010 and setting up network printer Q or any related issueSupport user desktops, laptops, Blackberries, iPhones, iPads, HP local and network printersTroubleshoot performance issues with Microsoft XP/7, Mac-OS, Office 2003-2010, O365, Symantec Endpoint Protection, Cisco Any Connect, Juniper Network Client, Cisco VPN, Microsoft SCCM/SMS client, Adobe Acrobat Suite and other in-house applications.Work with vendors on resolving hardware and software upgrade issues such as SAS, HP,Use Active Directory tool to manage mailbox size, password resets, etc.Provided Process Change and Improvements |
