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Click here or scroll down to respond to this candidateAsCandidate's Name
Biloxi, MS Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYPatient Service Representative, I am a highly motivated individual with a track record ofexceeding expectations in communication and customer service through acknowledgment, decisivecommunication, and focused solutions. I am skilled in working independently, demonstratingcomputer pro!jency, managing multiple tasks, and prioritizing customer satisfaction. I am confidentin my ability to provide professionalism and dedication, whether working in an office setting or as,part of a team, to further my professional development.SKILLS+ Remote Work for Customer Service + Scheduling Appointments+ Organization Skills and Ability to Multitask + Medical Terminology+ Listening and Communicating Positively Computer Skills+ Time Management and Self Discipline + Answering Incoming & Outgoing calls+ Self-Motivated and Working Independently + Insurance Verifications+ Problem solving skills + Accounts Payable and Receivable+ Calm Professional Demeanor + HIPAA Compliance OfficerEXPERIENCEAMERICAN HEALTH INC.Patient Service Representative/Remote 04/2022 to 03/2024Pat+ Experiensatisfaction+ Centralized Scheduling as a experienced live agent on every call using a EMR systemfollowing appointment details, pre-registration, insurance verification, and services provided+ Knowledge of medical insurance and medical terminology+ Facilitated referrals for specialist care when patients needed+ Communicated effectively and quickly with healthcare staff and physicians for patients urgentemergency situations+ Performed accuracy and data entry of patient information, prescription refills and priorauthorizations+ Self motivation and discipline, successfully managed my time, met deadlines, maintainproductivity without direct supervision+ Staying organized and focus, handling patients inquiries and administrative tasks+ Effective communication skills through virtual meetings, emails, and phone calls+ Approach Challenges and empathize with patients, active listing, and provide positive efficientsolutions for patients concerns+ Computer proficiency, navagating different software, understanding EHR systemsin Remote work for Patient Service Representative providing exceptional patientGARRETT DERMATOLOGYOcean Springs, MSient Service Representative 06/2013 to 02/2022+ Answered multi-line phone system ensuring patients demographics, ins, and health historywere up to date with accuracy and efficiency+ Coordinated patient referrals, facilitated communication between patients and physician+ Maintained stocking and inventory of products that are present and accounted for+ Used a billing software to prepare claims, posted daily payments and unpaid balances+ Knowledge of bank policies regarding payments and bank deposits+ HIPPA Compliance Officer ensuring strict confidentiality of protected health Information tocomply with HIPAA regulations.EDUCATION AND TRAININGCERTIFIED NURSING ASSISTANT, EKG AND PHLEBOTOMY.Louisiana Technical CollegeHIGH SCHOOL DIPLOMAMamou High SchoolCERTIFICATIONS+ Certified Phlebotomist/EKG Technician, Louisiana Technical College, 2005+ Certified Nursing Assistant, Louisiana Technical College, 2005+ Certified HIPPA Compliance Officer, 2022ACCOMPLISHMENTSOver the years of professional experience and leadership I met an entry level to be appointed as ourHIPPA Compliance Officer. Ensuring that all health information is kept confidential and protected inaccordance with HIPPA regulations.REFERENCESAvailable upon request |
