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Click here or scroll down to respond to this candidateCandidate's Name
Oberlin, OH(Street Address ) 446-6397, email: EMAIL AVAILABLE, skype: SKYPE ID AVAILABLE, LinkedIn: https://LINKEDIN LINK AVAILABLEDedicated Fuctional Blackbox Web/SQA/UAT QA Engineer with expertise in manual (some automated testing) during all SDLC phases of client/server (enterprise), multi-tier web (cloud) or standalone/mobile applications and technical support of enterprise end users.SUMMARY OF GENERAL QUALIFICATIONSOver 19 years of QA/UAT/Product Support and release experience in IT Structured Software Testing with Application Support within development environments (Kanban, Scrum (Agile-SAFe)/XP/Waterfall)CI/ATDD/BDD/TDD & DMAIC development methodologiesMaintain the highest level of quality in our deliverables through continuous testing of functionality/usability and review of visual elements, proofreading, and validation during critical stages of; analysis, design, development, deployment, and operations/project phasesManage Sustaining bugs with critical thinking and customer oriented desire to continuously improve product quality throughout the bug cycleAdept at using manual best practices and some automated testing tools to assess/document bug issues clearly and concisely such as; smoke, integration, usability, positive/ negative, functionality, object, compatibility, reliability, unit, ad-hoc, Release Acceptance Test (RAT), Minimal Acceptance Test (MAT), Product Acceptance Test (PAT), System Integration Testing (SIT), regression and full-loop/systems testing (E2E) on all new/legacy build versions and release candidatesExplore existing bugs in current release, check on bug hygiene (component, task force, milestone, priority are still correct or need adjustment). Tap resources (QA, Developers, BA's, etc.) in order to move the bug forward ex: ping engineers if a critical bug with no activity, ping QA or reporter if bug needs more info, reassign bug as neededExperienced with front-end, UI and back-end and Websocket endpointsSoftware/product release implementation (SDLC)Web, e-commerce and some POS testingDeveloped use cases, test plans, user interface/ (UX) specificationsWell versed in defect tracking tools; Jira, HP QC/ALM, Share Point, Bugzilla, Mantis Rally, Target Process, MSTFS and traceability of user stories/artifactsEstablished testing methodology for department quality assurance testingSoftware, firmware, APIs, e-commerce/ B2B SaaS/PaaS, SOA applications, merchandising and hardware testingWork with BSA's, Developers on-shore/off-shore teams to identify logged defects and triage outstanding issuesEstimate testing efforts with PO's, SME's or QA Mgr.Run standard queries against SQL DB for data insertion verification & validationTesting scientific, health insurance/child support, multimedia, product design/CAD, etc.Daily interaction with end users to resolve issues via MS Teams, Flowdock, Skype, email and RemedyDocument/update training material in Confluence wiki pagesDirect liaison with ALM/Remedy vendor to resolve end user issuesDOMO reporting/analyticsPROFESSIONAL EXPERIENCEGalaxE/ConnectiveRX, Pittsburg, PA (contractor) 02/2021 03/2024IT QA AnalystReview and analyze functional and design specifications documentsIdentify test requirements from design document and mapping documentsInvolved in test planning, writing test cases/scripts, creating reusable test data and test executionTest API interactions via PostmanSome knowledge of H7 (medical)Create and facilitate test plans/reviews with teamExecute manual and automated test casesManage UATEnhance existing Test scripts, identify end-to-end test scenariosIndependently create Test Scenarios & Test CasesPyramid/Tech Mahindra, St. Louis, MO (consultant) 10/20 02/2021Consultant - Desktop/Software/Hardware SupportDesktop software installation/deploymentEnd user supportSCCM configuration/deploymentCustomer facing/supportQA/UAT testing internal applicationsInstall hardware and peripheral components like disk drives, printers, keyboards and monitorCustomize and adapt current programs to satisfy Applied users needsCoordinate with network services and information systems groupsUpdate on status to manager and users through voice mail, email and in-person communicationConnect users to networks and train on facilities and applicationsInstall, repair and conduct preventive maintenance of personal computer by providing technical supportTroubleshoot software and hardware failures and determine network problemsDiagnose and resolve incidents using documented procedures to perform responsibilitiesWorkaround if incident cannot be resolvedConfigure PCs and laptops, problem ticket resolutions and track problems using ServiceNow systemIntegrate and test activities by migrating applications from development to operational environmentWIPRO/Mastercard, OFallon, MO (consultant) 06/2019 06/20Contingent Worker/QA/Dev SupportImplementing a road-mapping application to our product and regional teams in Agile/CIS environmentCustomer facing support experienceTool support experience (ALM-Rally/CA Agile Central)QA internal application (Gherkin)ServiceNow - working on implementation within departmentSME for primary ALM application plug-ins, training and issue resolutionTroubleshoot reported system issues and open work order ticket as neededProvide user training and support for related applications.Aha! Application supportFlowdock supportVendor relations specialistFamiliar with basic tools/platform support: ITIL, Agile, etc. toolsExperience with ticketing system for tracking support (GSM/Remedy)Experience in Agile/SafE practicesAbility to test tool enhancementsLog/verify application issuesBuild processes from end to end and documentDocumentation of procedures/use of wiki tool (Confluence)TATA Consultancy Services/Delta Airlines, Atlanta, GA (consultant) 10/2018 - 04/2019Sr. Test AnalystCreate, maintain and execute software test cases in QC ALMResponsible for supporting the planning, design and execution of system testing, quality assurance, and pre-deployment validation for business application implementations and internal development efforts.End-to-end regression testingPOS testing: ticket scanners, bar code scanners, ticket printing devicesRegression testing each new build release from development teamProduct release/implementation processPerformed QA best practices - manual functionality testingParticipate in meetings for various assigned projectsPeripheral testingExecuting commands/ testing in mainframe like environment (DL & VS Terminal)Participated in team/project meetingsLog/verify reported defectsDev pipeline deploymentPre/Post Production deployment testingMulesoft code development testingGlobal Software Inc., Raleigh, NC 03/2016 08/2018Sr. Web QA/UAT AnalystCreate and maintain software test plans and proceduresValidating overall application functionality by confirming the business and functional requirements documented in the SOW and the Analysis phase are being met, and project documentation is accurate and completePerformed QA best practices functionality & regression testingeCommerce testing on cross platform environmentsSome mobile testingAzure cloud testing and migrationParticipate in review process of enhancement and bugsProduct release/implementation processSome Restful API testingSaaS/SOA applications testingProvide testing and QA resources to other functionally areas of the retail products (ERP testing- SAP, JDE, etc.)Infojini/NC State DHHS/NC FAST, NC (contract) 08/2015 10/2015Sr. QA Tester/UAT/Test Script WriterExperience and proficiency in using HP/QC ALM test tools including Test Director/Quality Center 12.0Experienced tester with knowledge in Medicaid and SNAP/TANF benefits and skills in writing and executing test scriptsHHS Eligibility Systems and PolicyADA/508 compliance testingExperience and proficiency in using Jira and HP ALM/QTP (QTP) 9.5Experience with (manual regression) testing, testing tools, writing test plans and reviewing test casesJoe Wolf Consulting, Lexington, SC (contract) 05/2014 08/2015Web Development/QA & Field TechnicianWeb site development/ testing for clients including GUI design, flow, content and functionality testingAll aspects of SDLC testing for client websites (manual)Networking PC workstations, servers, printers and software/hardware maintenanceToshiba / IBM 4960 platform POS, e-commerce/POS testingSome telecommunications- test phone lineTDBank, Coumbia, SC (contract) 01/2014 05/2015Tech support/Helpdesk Admin. IISupport end user for various bank applications ERP (Fidelity, JD Edwards, etc),Account administration (passwords, account deletion/creation)Mainframe interlaceCitrix/remote account administrationVolt/Intel Corporation, Columbia, SC (contract) 07/2013 12/2013ACM Lab Technician Lead/Quality Assurance EngineerMaintain ACM (Asynchronous Communication Management) systems for advance BIOS development and testingBIOS/API/Hardware configurationsTest and log new builds from development teamsSoftware, hardware firmware configuration(s) testing and validationCEI/ QSSI/ Blue Cross Blue Shield -Palmetto GBA, Columbia, SC (contract) 10/2012 01/2013Quality Assurance/UAT Engineer, QSSICreate and execute manual test cases for health insurance applications (ACA/MMIS/CSES)Manually performed smoke, user acceptance test (UAT), ad-hoc, functionality, regression, etc. on each build release for SaaS/SOA applicationsProduct release/implementation processDefect tracking via Quality Center/HP ALM, regression testing using QTPGIS, Chapin, SC 04/2012 10/2012Quality Assurance (SME)/UAT Engineer, ITG Dept.Performed manual integration, regression, smoke, user acceptance test (UAT), unit testing (UIT), systems integration testing (SIT), etc. on SaaS/SOA and enterprise applicationsRalley ALM defect tracking systemTesting HR and Mortgage domain applications and defect trackingPerform micro- build releases via ClearCase/Hudson/Jenkins for deployment/testing/release implementationSME/liaison between QA team and QA Automation team by testing- assisting development of in-house MS Visual Basic automation program and providing feedback for Management, QA training for team and Automation teamSPECIAL SKILLSTesting Tools/Software:AWS, Silk Performer, Silk Test, Quality Center ALM, Jira, Visual Source Safe, ClearCase, MS 2012 Server, QuickTest Pro, Test Director, Perforce, Installshield PackagefortheWeb, Wiki, Flexera Admin Studio, VMware, Bugzilla, Mantis, Clear Quest, Team Foundation Server (TFS), MS Test Mgr., Starteam, Symantec Ghost, Hudson, Jenkins, Altova, Selenium IDE, Sharepoint, Rational Team Concert (RTC), Citrix, Targetprocess, Google Analytics, Terminal Emulator (mainframe), Seleium IDE*, Eclipse*, Postman*, GreenshotTested Development Environments- NO DEVELOPMENT CODEING/SCRIPTING:Java, C++, C#, Visual Basic, .Net, Perl, ASP, Flash, SQL, XML, HTML, DHTML, J2EE, Macromedia Director, Active X, Quick Time, Flash, Flex, JAVA Script, AngularPlatforms:Windows 3.1-11, MAC OSX, Linux Desktop, UNIX/Sun Solaris, Openlook, Windows CE, IBM Informix, Netware (Novell), DOS 3.5-6Web Servers:WebSphere, WebLogic, Jrun, IIS, ApacheSoftware/ Applications:Microsoft Office Suite 2016/365, Remedy, Rally, Flowdock, MS Teams, Confluence, SQL Server 2008, MS Project, MS Access 2012, Visio, Clonezilla, Remedy, 3D Max, Autocad, TurboCad/GIS, Photoshop, Palindrome, NT Backup, Legoto Backup (Unix), Fisrev, Powermanager, SMD (Service Management Desk), EzineArticles, WordPress, CMOD, ALSCOM, TS3270 Mainframe DLTerm, VSTerm, Empower, SCCM, AWS (dynamoDB, ClowdWatch, FTP/S3 Console), Salesforce (Cloud/Experience), Jira, Practitest, Chrome browser Dev tools, ServiceNow, Google products (drive, sheets, docs)Browsers:IE 11.x, Edge, Firefox 3.x, Safari, Chrome, Leopard, OperaHardware:Various laptops, desktops and servers, Black Berry, iPAQ Pocket PC hand-helds/PDA, Network Interface Cards, 802.x WiFi Routers, Power HUB, Numerous Printer Manufacturers, Network physical mediums: coax cable and CAT 5/6 TP cable, touch screen interface, VOIP devices, Boarding Pass/Airline Ticket/Label printer, and airline Gate/Lobby scannersEDUCATION/ TRAININGArchitecture studies, Oberlin College 1984-1986CAD and sculpture, Lorain Community College (LLC) 1989-1989Architecture, Psychology and general computer science (PC/Unix/CAD), College of Marin (COM) 1991-19953D Studio Max beginning through advanced studies, Center for Electronic Arts (C.E.A) 1998-1998ITLearn, Selenium (IDE, RC, WebDriver) & Advanced QA Methods 2017Rudimentary training in Tcl-Tk, SQL and Perl / *JavaScript, Selenium and Postman courses (ongoing)Web Design certificate from Allison Learning 2018 |
