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Click here or scroll down to respond to this candidateCandidate's Name
Ruther Glen, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEnergetic Customer Service Representative with 7 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.Authorized to work in the US for any employer.Authorized to work in the US for any employerWork ExperienceHome Health AideBAYADA Home Health Care-Salisbury, NCApril 2023 to January 2024 Taking care of Clients Cleaning Helping clients with day to day task HHA certification CPR certification First Aid certification Passionate worker and learnerSweeperKSB-Salisbury, NCNovember 2022 to January 2023 Sweeping Cleaning Re CyclingCustomer Service RepresentativeAccenture-IllinoisAugust 2022 to September 2022 Interacted with customers through live chat Booked appointments Managed customer accounts Kept records of customer complaints Assisted customers with questions Assisted customers with a warm and professional attitude Call centerPatient Access RepresentativeFrye Regional Medical Center-Hickory, NCMay 2022 to May 2022 Insurance Medical insurance Filing Checking Patients In Greeting Patients Schedule appointmentsCustomer Service RepresentativeConcentrix-Hickory, NCJanuary 2021 to March 2022 Phone Etiquette Computer skills Microsoft Medicare insurance HIPAA Typing multitasking Outbound calls Multiple Calls Call Center Inbound CallsPreschool TeacherJ Bear Child Care Development Center-Mooresville, NC August 2019 to June 2020Teaching toddlersMaking New parents feel comfortable with child left alone with me Cleaning DutiesPotty TrainingEducationHigh school diplomaZebulon B Vance High School - Charlotte, NCOctober 2012 to June 2015Skills Conflict management Sales Microsoft Powerpoint Discharge planning Clerical experience Writing skills Organizational skills Communication skills Computer operation Insurance verification JavaScript Phone etiquette Call center Microsoft Word Computer literacy Microsoft Access Time management Work from Home Marketing Google Docs Computer skills Microsoft Excel Medical terminology Microsoft Outlook Telemarketing Typing Microsoft Office Math Medicare Maintenance English Documentation review Home health (1 year) Customer service Google Docs Windows HIPAA iOS Microsoft Access SharePoint Proofreading Mac OS QuickBooks Typing Outbound sales Conflict management Hospitality Hospital experience Personal assistant experience CRM software Inside sales Telecommunication Medical terminology Cash management Cash handling Technical support Social media management Microsoft Powerpoint Microsoft Word Microsoft Excel Time management Communication skills Microsoft Office Organizational skills Data entry Outbound calling Cold calling Call center Sales Microsoft Outlook Computer skills English Qualitative research interviewing Data collection Project management Smartsheet Medicare Research Nursing Relationship management Childcare Restaurant experience Cash register Interviewing Documentation review Teaching VPN Editing Customer retention Math Writing skills Customer acquisition Warm calling B2B sales Phone etiquette E-commerce Training & development Search engines Problem management Basic math Benefits administration Human resources Customer support Medical scheduling Tax experience Administrative experience Computer literacy Slack AI Medical billing Live chatLanguages English - FluentCertifications and LicensesFirst Aid CertificationCPR CertificationCertified Home Health AideApril 2023 to PresentAssessmentsWork style: Reliability ProficientFebruary 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientBasic computer skills CompletedNovember 2022Performing basic computer operations and troubleshooting common problems Full results: CompletedMedical receptionist skills CompletedJune 2022Managing physician schedules and maintaining accurate patient records Full results: CompletedScheduling CompletedFebruary 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: CompletedCall center customer service ProficientJune 2022Demonstrating customer service skills in a call center setting Full results: ProficientSales skills CompletedOctober 2022Influencing and negotiating with customersFull results: CompletedAdministrative support professional fit Completed November 2022Measures the traits that are important for successful administrative support professionals Full results: CompletedBuilding relationships for childcare providers Completed March 2022Building positive and productive relationships with families of children ages 03 Full results: CompletedAdministrative assistant/receptionist CompletedJanuary 2023Using basic scheduling and organizational skills in an office setting Full results: CompletedData entry: Attention to detail ProficientMarch 2024Maintaining data integrity by detecting errorsFull results: ProficientFront desk agent (hotel) ProficientApril 2024Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientProtecting patient privacy ProficientApril 2024Understanding privacy rules and regulations associated with patient records Full results: ProficientVerbal communication CompletedApril 2024Speaking clearly, correctly, and conciselyFull results: CompletedMedical billing ProficientApril 2024Understanding the procedures and forms used for medical billing Full results: ProficientTyping CompletedFebruary 2024Transcribing textFull results: CompletedWorking with MS Word documents CompletedFebruary 2024Knowledge of various Microsoft Word features, functions, and techniques Full results: CompletedBookkeeping CompletedFebruary 2022Calculating and determining the accuracy of financial data Full results: CompletedEarly childhood development ProficientNovember 2022Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: ProficientCommunication skills CompletedApril 2024Communicating clearly and concisely, and understanding others Full results: CompletedSpreadsheets with Microsoft Excel ProficientMarch 2022Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientCustomer service ProficientJanuary 2022Identifying and resolving common customer issuesFull results: ProficientClinical judgment CompletedApril 2024Assessing a patient's condition and implementing the appropriate medical intervention Full results: CompletedProofreading CompletedMarch 2024Finding and correcting errors in written textsFull results: CompletedHome health aide skills ProficientApril 2024Providing care to patients in a home settingFull results: ProficientTime management skills CompletedApril 2024Managing one's own time to complete tasks quickly and efficiently Full results: CompletedHome health aide skills CompletedNovember 2022Providing care to patients in a home settingFull results: CompletedCustomer focus & orientation CompletedJanuary 2022Responding to customer situations with sensitivity Full results: CompletedWork style: Reliability ProficientJune 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCleaner fit ProficientJune 2022Measures the traits that are important for successful cleaners Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
