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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Coligni Avenue Apt. MBNew Rochelle, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:Hard working and team oriented individual seeking a substitute teacher position within DOE. Experience:NYC Dept Of Corrections, Rikers Island, NY (June/2017-August/2022) Correction Officer Interviewed individuals who had been detained in order to record personal, medical and mental health information as well as criminal charges, explained criminal charges, release process and procedures to detainees. Maintained Accurate logbook entries and computerized reports pertaining to all detainee legal records. Supervised 50 or more detainees in multiple housing areas while assessing classification levels to identify those needing to be segregated for administrative or disciplinary measures. Coordinated with various departments to ensure compliance with detainee minimum standards to include: recreation, legal services, medical treatment, mental health services and visitation. Utilized interpersonal communication skills to resolve detainees issues and de-escalate violent individuals to achieve a peaceful outcome.United States Postal Service, Brooklyn, NY (March/2012-May/2017) Assistant Manager Lead morning team meetings with postal clerks and letter carriers to set expectations for the day and address any issues that may arise, for example: lack of staff, damaged equipment and late mail delivery in order to avoid issues and provide customers with exceptional service. Provided excellent customer service and issue resolution at the retail counter and the field by being compassionate and using interpersonal communication skills to solve all customer disputes in a timely manner. Monitored the performance of over 40 employees and maintained the company's performance evaluation system. Assisted with scheduling, workflow management, leave request, in and outbound mail processing, as well as all financial reports. Answered all phone calls and built a database to screen and prioritize supervisors call backs. Education:Monroe College, Bronx, NYBachelor of Business Administration in Health Services Administration, June 2015 GPA 3.9 summa cum laudeUniversity of Maryland, College Park, MarylandAssociates of Arts in General Studies, June 2010GPA 3.7 summa cum laudeHonors/Awards: Presidents List-Winter 2014, Spring 2014, Fall 2014, Related Coursework: Performance Improvement in Healthcare, Community Health, Concepts of Managed Care Skills: Bilingual fluent in English and Spanish Excellent verbal and written communication skills Advanced Knowledge of Excel, Microsoft Word, Power Point Work well under pressure and in a fast pace ever-changing environment Highly organized and detail-oriented |
