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Click here or scroll down to respond to this candidateCandidate's Name
CHARLOTTE, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLE GREEN CARD LINKEDIN URLPROFESSIONAL SUMMARYHighly skilled Confluence/Jira Administrator with over 9 years of experience in managing and optimizing Atlassian tools to enhance team productivity and streamline project workflows. Proven track record of implementing best practices, configuring systems, and providing user support in large-scale enterprise environments. Adept at driving continuous improvement through innovative solutions and maintaining robust documentation systems. Certified in Jira Administration and Agile methodologies.CORE SKILLS and COMPETENCIESAtlassian Tools Administration: Jira, Confluence, Bitbucket, BambooProject Management: Agile, Scrum, Kanban, SAFeTechnical Skills: Scripting (Groovy, Python), SQL, REST APIs, HTML/CSSProcess Improvement: Workflow Optimization, Automation, CustomizationUser Support: Training, Documentation, TroubleshootingCollaboration Tools: Microsoft Teams, Slack, ZoomReporting and Analytics: Jira Dashboards, Confluence Reports, Custom QueriesCompliance and Security: Data Governance, Access Control, Audit LogsWORK EXPERIENCEWells Fargo Charlotte, NCLead Project Manager / Senior Scrum Master 03/2022 12/2023Optimized Jira and Confluence platforms for over 1,000 users, ensuring high availability and performance.Configured custom workflows, fields, and screens to align with business processes and project requirements.Implemented automation using Groovy scripts and Jira automation rules, reducing manual tasks by 30%.Provided training and support to end-users, creating comprehensive documentation and user guides.Developed and maintained dashboards and reports to provide visibility into project status and team performance.Collaborated with IT and security teams to ensure compliance with data governance and security policies.HD Network Charlotte, NCLead Scrum Master 10/2020 01/2022Managed the setup and configuration of Jira and Confluence for project tracking and documentation.Customized Jira projects with custom fields, workflows, and permission schemes to meet team needs.Integrated Jira with other tools like Bitbucket and Bamboo to streamline CI/CD processes.Conducted user training sessions and created knowledge base articles to enhance user proficiency.Monitored system performance and resolved issues promptly, ensuring minimal downtime.Comcast Business Charlotte, NCScrum Master / Business Analyst 08/2018 07/2020Supported multiple Agile teams by configuring and managing Jira and Confluence environments.Developed custom scripts and plugins to extend Jira functionality and meet specific project requirements.Created and managed Jira dashboards and filters for tracking progress and reporting.Facilitated workshops and training sessions to onboard new users and enhance tool adoption.Worked with stakeholders to gather requirements and implement solutions that improved workflow efficiency.LM Wind Power Grand Forks, NDProject Manager / Scrum Master 05/2015 04/2018Administered Jira and Confluence instances, supporting over 500 users across multiple locations.Configured project settings, workflows, and permissions to ensure proper access and functionality.Implemented best practices for project tracking, issue management, and documentation.Provided technical support and training to users, improving overall system utilization.Collaborated with development teams to integrate Jira with other development tools, enhancing project visibility.EDUCATIONBachelor of Science: Computer and Information Technology, University of Buea CameroonCERTIFICATIONSCertified Jira Administrator (ACP-100)Certified Confluence AdministratorCertified Scrum Master (CSM)Advanced Scrum Master (A-CSM)SAFe Scrum Master (SSM)CompTIA Security+ (SYO-601)PROFESSIONAL DEVELOPMENTCareer Sabbatical (LinkedIn Learner Project Management Institute Atlassian): Advanced Scrum, learning Jira Software, Agile Project Management (building a product roadmap), Agile Software Development, Jira for Planning, Requirement to Release, Agile Reporting, The Cybersecurity Threat Landscape, Change Management for projects.Technical SkillsAtlassian Tools: Jira, Confluence, Bitbucket, BambooScripting Languages: Groovy, Python, SQLWeb Technologies: HTML, CSS, JavaScriptAPIs: REST, SOAPDatabases: MySQL, PostgreSQLCloud Platforms: AWS, Azure |
