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Street Address  S. Beachview RdWilloughby OH Street Address
PHONE NUMBER AVAILABLE, EMAIL AVAILABLEState Farm Agency, Kirtland OHLicensed Insurance Agent, Street Address /2020  01/2021Sell & Service insurance policies: Home, Auto, Life, & HealthMake outbound & take inbound callsManage customer info data in Sales Force/ECRM platformGeico Insurance, Mayfield Hts OHP&C Licensed Insurance Agent, 5/2020  6/2020Sell insurance policies; Homeowners specialistMake outbound & take inbound callsManage callout database & callout listsSavers Thrift Store, Willowick OH, 1/2020  3/2020Customer Service SpecialistManaged Inventory in childrens clothing departmentManage movement & placement cothing inventory to retail floorTarget Retail Store, Mentor OH 10/2019  1/2020Customer Service SpecialistScanned & bagged retail merchandise for customersMotorcars Family Insurance, Cleveland Hts OHP&C Licensed Insurance Agent  1/2019 -4/2019Selling insurance policies  auto, home, motorcycle, RV, boatTake inbound calls & sold walk-ins customers who purchased carsTarget Retail Store, Willoughby OH, Cashier, 10/2018  1/2019Customer Service SpecialistScanned & bagged retail merchandise for customersReceived customer compliments in starting in first weekLeader in selling Target Red Card AccountsAllstate Action Agency, Richmond Hts OHP&C Licensed Insurance Agent, 3/2018  10/2018Selling & servicing insurance policies via inbound & outbound calls100% close rate on walk-insProgressive Insurance, CRM Call Center Supervisor, 10/2012 -- 8/2017Responsible for the coaching and development of phone consultants in a fast paced, dynamic call center environmentApplying a targeted skills coaching approach to develop my phone agentsCoached to key performance metrics: cross sell take rate, close rate & avg. talk timeProvided feedback to aid consultants in reaching their goalsProgressive Insurance, CRM Call Center Coach, 01/2006  10/2012Created call flow processes for first outbound call group at ProgressiveSuccessfully launched call-out campaigns to test market specialty productsCoached to key performance metrics such as avg calls per day, save rate & cross sell take rateProgressive Insurance, CRM Insurance Agent/Call Center, 01/2005  01/2006Sold Personal Lines insurance by taking inbound callsEarned Top Performer Awards 9 of my first 11 months on the call center floorRoyal Appliance Mfg./Dirt Devil, 1992-2002Inside Sales & National Sales Program Mgr.Management of customers via EDI & OracleImplementation of marketing strategies for assigned accountsProactively communicate supply chain & logistics issuesProvide alternatives solutions to elevated issuesEducation:Hiram College, Masters of Interdisciplinary Studies, Economics & Sociology  90%Hiram College, Bachelor of Arts Degree, Business Mgmt, 2007