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Title Customer Service Front End
Target Location US-GA-Lawrenceville
Phone Available with paid plan
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Candidate's Name
Street Address  Five Forks Trickum Rd.Lawrenceville, GA Street Address
PHONE NUMBER AVAILABLEPerformance SummaryA dependable employee recognized for a strong work ethic. I possess thorough follow-up skills, can get things done, and have always been able to maintain an excellent rapport both internally and externally for the companies I have been employed with.Experience06/01/24-presentSpecial Services Associate The Home Depot Lilburn, GAService desk openerInteraction with customers and store associates in a fast-paced environment to ensure that excellent customer service is achieved.Direct customers to correct product location, price checks, process returns within store policy, payments on accounts, curbside pick-ups, rentals, and point of sale transactions.Answering customer questions via telephone and in person in a courteous and professional manner.4/7/24-5/31/24Cashier The Home Depot Lilburn, GAProvided fast, friendly, and accurate checkout service.Monitored and supported self-checkout areaResponded to customer product questionsEnsured clean and organized front end areasRestocked front end supplies and products01/05/23-03/31/24Front Desk Associate The Fitness Center of Lilburn Lilburn, GAGym openerGreeted and checked in members and guests in a professional friendly mannerNew member tours and sign upsProcessed membership payments and group rentalsAnswered all incoming calls in a friendly manner and helped callers with a variety of questionsAssisted in maintaining the neatness and cleanliness of the club01/2013  12/2013Administrative Assistant Chrisley Asset Management Atlanta, GACorporate office reception of REO clients and other guestsAnswered & directed incoming telephone calls and emails in a professional mannerSorted and distributed mailMaintained office equipment & suppliesAll accounts payable functions; matched purchase order to invoices, coded and entered bills, check register audit, mailed checks and filed vendor backup copies.Prepared office meetings: meeting room set ups, luncheons, and travel arrangements.2002- 2012Office Manager Almont Homes Suwanee, GAThe main point of contact for this Gwinnett home builder including its subcontractors, engineers, sales, closing attorney, and accounting associates.Directly involved with land acquisitions, plat recordings, building permits and all stages of home construction from subdivision development to home closings.Created and updated daily sales and inventory reports for CEOCreated superintendent quarterly bonus construction spreadsheets based on costs, stages of construction: production time for CFOCoded & approved all account payables, audited & distributed all checks for CFOProcessed house closing packages for closing attorney office for sales managerTrained employees for customer service, home warranty policies & procedures2001-2002Staff Accountant ATD Corporation Suwanee, GACost accounting for this metal manufacturer: matched purchase orders to invoices, coded and entered invoices, check distribution runsResearched accounts payable and receivable aging reportsG/L recons2000-2001Accounting Manager Nationwide Warehouse Norcross, GAUpdated cash flow and daily bank reconsApproved and paid all sales and use tax returnsFiled all corporate and store business licenses based on actual and estimated gross salesFiled personal property and annual reports for all locations1995-1999Staff Accountant Nationwide Warehouse Norcross, GAFiled and processed State & local sales, use and property tax returns for all store locationsCredit card and check processing recons; chargeback resolutionsStore bank deposit daily reconsStore petty cash reconciliationsTrained store managers for credit card and check acceptance and other point of sale proceduresMain contact for state and local auditsApproved all customer sales tax exemptions and certificates1993-1995Payroll Administrator Nationwide Warehouse Norcross, GAReceived, entered, audited, and processed weekly timesheets for largest volume store locationsEntered monthly commissions & bonuses for regional managers and supervisorsExperience with wage garnishments and other various deductions1990-1992Sales Auditor Nationwide Warehouse Norcross, GAAudited cash reports for six of the largest volume storesVerified store bank card and cash/ check depositsResearched and resolved cash overages and shortagesWorked closely with Director of Loss Prevention for investigations of cash shortages and potential theft and store losses including robberies, returned check collection and credit card chargeback disputes.EducationWest Georgia College Carrollton, GAAsher School of Business Norcross, GAAssociate degree in Business AdministrationReferencesKim Panter PHONE NUMBER AVAILABLE Deborah Register PHONE NUMBER AVAILABLE Dr. Jerry Margol 770-381-6100

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