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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Jacksonville, NCEDUCATIONLynn English High School, Lynn, MAStreet Address
DiplomaRelevant course work:PROFESSIONAL EXPERIENCEAkelius Technologies, Boston, MA07/2022 to presentHead of IT Operationsmanage regional maintenance and use of hardware, software, and officesprovide support and guidance to users and stakeholders via IT service desk and the central second-line teamsoversee all IT support specialists to ensure an effective response to tasks by the regional IT operations teamoversee licensing for computer and mobile device software applicationssupport hardware procurement and deploymentmanage multiple tasks, and projects, and meet deadlines; communicate progress at regular intervalsensure effective monitoring, timely and high-quality communication, and alerting when service disruptions occurcontinually improve productivity, service, cost of ownership, the security of collaboration tools and assetsanalyze and re-engineer existing processes and implement new strategies and technologies to improve productivity and uptimeManaged inventory and supply chain operations to deliver goods and services timely and accurate.Developed systems and procedures to improve operational quality and team efficiency.Led hiring, onboarding, and training of new hires to fulfill business requirements.Investigate escalated issues to determine root cause and recommend process or procedure revisions, if appropriateAkelius Technologies, Boston, MA10/2019 to 07/2022IT Operations Team LeadMotivated and trained employees to maximize team productivity.Evaluated team member performance and productivity, provided feedback and implemented corrective actions.Managed internal operational standards and productivity targets.Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.Tracked company equipment, tools, and technology to manage inventory.Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.Hardware (Dell laptops) and Software (Office, Adobe, etc.) troubleshooting skills support and administer third-party applications such as Yardi real estate and Citrix for end user hands-on experience in networking, routing, and switching Compiled training materials for new employees and tracked skill developmentSteward Health Care, Dorchester, MA08/2018 to 10/2019IT Help Desk TechnicianResponded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Provided Tier 1 IT support to non-technical internal users through desk-side support services.Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Configured hardware, devices, and software to set up workstations for employees.Explained technical information clearly to non-technical individuals to promote better understanding.Performed tests of different workstations and devices' functionality, security, and performance.Documented support interactions for future reference. Provided on-call support for critical issues related to [Meditech].Comcast, Hudson, NH04/2014 to 08/2018Coordinator 1 Technical Product Sales SupportEnsure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.Review contracts and validate services with customers to ensure accuracy.Serve as primary interface with identified customer IT/technical personnel.Navigate through multiple systems to build, track, and monitor orders.Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.Meet scorecard productivity/quality metrics.SKILLSCitrix SwitchingProduct ManagementTeam LeadNetworkingMeditechOperations ManagerBusiness PlansOperations Time ManagementContract AdministrationMetricsSupply ChainHelp DeskIT SupportExcellent Communication SkillsProblem-SolvingOnboardingStaff TrainingRecruitingMicrosoft OfficeTeam Lead/ManagerInformation Technology & Information SystemsAtlassian JIRASlackMySQLPeople ManagementTechnical Leadership Training/TeachingSalesforce.comIBM AS-400 ServerAzure Active DirectoryAzure |
