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EMAIL AVAILABLEPHONE NUMBER AVAILABLE Silvis, ILSUMMARYSeasoned professional with 13 years of diverse experience, including e-commerce and customer service, seeking an Account Executive role. Skilled in developing strategies to enhance customer engagement and prospect growth. Adept at leveraging software tools to drive community and business initiatives. WORKEXPERIENCEN/A Silvis, ILStay at Home Mom Nov 2021 - Present Manages comprehensive household operations, including budgeting, scheduling, and educational activities, ensuring a well-organized and nurturing environment. Develops and implements strategies for child development, fostering emotional, social, and cognitive growth through targeted educational programs.Goodwill of the Heartland Geneseo, ILE-Commerce Specialist Sep 2018 - Nov 2021 Assisted in developing digital merchandising and marketing strategies that enhanced online sales and website traffic. Established an online catalog and digital inventory system, improving department efficiency by 11%. Refined paid advertising campaigns with SEO techniques, resulting in a quarterly sales increase of 5%. Royal Publishing Moline, ILRoyal Publishing Moline, ILBranch Secretary Nov 2015 - Jul 2018 Streamlined senior management's scheduling, ensuring optimal time management and productivity. Developed and introduced an effective filing system, enhancing information retrieval and storage processes. Oversaw contract negotiations and implemented cost-saving strategies, achieving a 20% reduction in office supply expenses.Fanfare Sports Marketing Moline, ILCustomer Service Representative Apr 2011 - Oct 2015 Addressed customer inquiries and resolved complaints, ensuring high levels of satisfaction and loyalty. Communicated additional offerings to enhance customer experience and fostered ongoing engagement. Collaborated with cross-functional teams to develop and implement effective solutions to customer issues. EDUCATIONEducationBlack Hawk CollegeAssociate of Applied Science, Gender StudiesMoline, ILFeb 2023SKILLSPublic Relations  E-Commerce  Negotiation  Windows  Marketing  Analysis Skills  Branding  Sales  Cold Calling Adobe Acrobat  Account Management  Google Suite  Digital Marketing  Communication Skills  Organizational Skills  Time Management  Computer Skills  Data Entry  Microsoft Excel  Microsoft Word  Relationship Building