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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Jenks Ave PHONE NUMBER AVAILABLESaint Paul, Minnesota Street Address EMAIL AVAILABLEProfile: Customer Service Representative with experience working with diverse populations face to face and in a call center environment.Work History:07/2016-07/2022 Ramsey County, St Paul, MNFinancial Worker IIOngoing Case Management for State Economic Assistance ProgramsDetermined eligibility for State Medical Assistance Healthcare and Supplement Nutrition Assistance (SNAP) ProgramsExplained policy, guidelines and eligibility requirementsProcessed applications and renewals through multiple systems: MAXIS, MMIS, SMI and DHSAnswered incoming calls and navigated through multiple online systems to assist client needsConducted Face to Face and phone interviewsExercised HIPPA and Data Privacy Policies01/2016-07/2016 Ramsey County, St Paul, MNClerk Typist 1Responsible for converting all paper copies of demographic documents from case files into EDMS (electronic document management system)Prepare all demographic documents pulled from the Financial Services Department case files for scanning and 45 day retentionScanned all prepped documents into Laserfiche (Internal electronic system)Used Infolinx to scan files in and out of departmentsSearched Cafe to verify Customer InfoComplete 45 day retention on all paper documents before shredded09/2015-12/2016 Adecco Employment Agency/ Target.Com, Woodbury, MNShipping/ ReceivingReceived and processed customer orders accurately for shippingComplete inventory on stock room productsInvestigated/ Researched shipment errors and customer complaintsMaintained/ Recorded customer files, purchase orders and merchandise records10/2012-10/2013 Univita Health, Woodbury, MNCustomer Service RepresentativeDeveloped a relationship with clients while answering questions and resolving conflictsEducated clients regarding their long-term care insurance policyConsistently met company guidelines; achieved 95% accuracyPromptly responded to 95+ inbound and outbound calls per dayExplained the six activities of daily living a client must meet before policy becomes active01/2006-01/2008 Synico Staffing/ Xcel Energy, Roseville, MNSkiptracerConducted consumer searches using online skip tracing resourcesNegotiated payment arrangements for outstanding electricity and gas servicesCompleted 80+ outbound calls per day in an attempt to collect debt in fullDrafted disconnection notices on delinquent accountsResponsible for billing the responsible parties for services used at vacant premises01/2000-04/2003 Wells Fargo Bank, St Paul, MNLead TellerPromoted from Teller to Lead TellerTrained a team of 20 Tellers on customer service, conflict resolution, fraud prevention and daily transactionsBalanced the main vault and Teller drawer dailyOrdered cash from the Federal Reserve for the main vault weeklyAudited Teller Books weeklyResearched and resolved Teller DifferencesOral Presentations conducted daily to inform/ educated the Tellers on promotional Sales incentives and motivated team to sale productsSkills:Excellent Communication SkillsOutstanding attention to detailsMulti-Tasker works well independently and team orientedRecord Keeping and Account ManagementExperience effectively working with diverse populationsTeam Leadership and ability to delegateAbility to quickly learn new tasks and skillsHIPPA Compliance and Confidentiality |
