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Street Address Apt # 232Cell: PHONE NUMBER AVAILABLE : EMAIL AVAILABLEHighlightsWindows 11, Microsoft office 2021, Word, Power Point, Excel, Outlook, Web-Ex, Goto Meeting, Zoom, Microsoft Teams, Adobe Connect, Smart Board Systems, Video Conference Integrated System with Microsoft Teams, Cisco Tele-Presence Management Suite (TMS). Polycom, Tandberg, Crestron Flex, AMX touch panels, VBRICK,, Cisco Telecom Integrated Systems, LCD Projectors, Sony, Sanyo, Christie, Laptops,Microphones, Audio Mixers, Mackie, Yamaha, Lighting, Sony Digital Video Camera Recorders, Sony, Blackmagic Video Switchers, Digital Signage Support.ExperienceInformation Technology Audio Visual VTC SpecialistMarch 2024 to PresentAmerican Communication Solutions/DISA- Defense Information System Agency Schedule and Set up Video Conference calls, Trouble shoot technical issues. Provide detail web base training/support to user with Microsoft Teams, Zoom and Webex. Assist with live broadcasting meetings for agency wide briefings. Daily support for presentation slide shows webinar videos. Perform daily audio visual and video conference checks in all rooms. Collaborated with the team for live stream recordings inside/outside the building. Aided with video editing finalizing media and photos.Audio Visual Production SpecialistSeptember 2019 to March 2024Department of Navy Customer Service Support for Presentation and Training classes, Town Hall and Award events. Set up Schedule and support for video conference meetings with Crestron touch panels with teams for point to point and multi-point meetings. Also train users on operation of Crestron panels. Live production recording for special events, also editing media/duplicating for client. Trouble shoot/problem solving any technical issues as they arise and resolve it in a timely fashion. Responsible for managing equipment by doing quarterly inventory to insure that all equipment is accounted for. Conducted training classes for users with Microsoft Teams, Webcast and Presentation Slides Shows. Assist with install of new equipment for upgrades or for new conference rooms in the future. Conduct daily conference room checks to insure that all rooms are working at all times.Audio Visual/VTC SpecialistSeptember 2013 to May 2019Indigo IT/FHFA-Federal Housing Finance Agency- (Contract) Set up various A/V equipment for Power Point Presentations, Web-Ex and Webcasting events. Arrange/set up video conference meetings/multimedia and training events with Skype for Business. Operate digital video cameras to record live events; and also duplication of media. Support auditorium and all conference rooms with Audio Visual needs, and trouble shoot as needed. Provide exceptional customer service to high level executives, general staff and vendors. Assist with V-Brick video production-live and digital signage scala play back. Responsible for IT Support with network issues, PCs, Laptop, IPhone and Black Berry support.VTC OperatorMarch 2012 to September 2013Department of Health Manage and administrate video conference calls with polycom RMX 4000 VTC system. Schedule all VTC calls, Assist with audio visual with laptops for power point presentations.. Maintain and trouble shoot as needed with VTC/ Audio Visual equipment. Install and configure polycom HDX 6000, 8000, and 9000 units in conference rooms and clients offices. Provide a high level of customer service to CEOs, Chief of staff, Administrators, General Staff,Audio Visual/ IT TechnicianJune 2008 to March 2012Wilmerhale LLP Daily operation of Tandberg, Crestron, Polycom and AMX video conference systems. Establish point to point and multipoint video conference connections, with Codian/MCU Support Attorneys/Partners and staff with all audio visual request, Maintain and trouble shoot equipment as needed. Arrange and set up Gotomeeting, and Web-Ex meetings to allow clients to share presentations, documents and media files. Also duplicated DVDs and CDs for clients.Audio Visual SpecialistFebruary 2005 to June 2008Insight Global/ABT Associates Primary function entailed support for multimedia video conferencing systems adobe connect, Tandberg, Crestron, Polycom and AMX. Administrative support involved creating meeting schedules, coordinating conferences and also managing equipment request. Set up and configure projectors, laptops, microphones and video recorders.Audio Visual TechnicianFebruary 2001 to February 2005Presentation Services/Hyatt Regency Hotel Assisted in the set up and operation of audio visual equipment in a hospitality environment. Ensured impeccable consultations by providing clients, staff and vendors with exceptional customer service and quality assurance. Responsible for following up with clients to assure comprehensive satisfaction. Directed inventory of equipment on property as well as all events/shows. Maintain and trouble shoot equipment. Prepared billing for accounts receivable.EducationHoward D. Woodson Sr. High, 1992HS DiplomaAdditional Skills Installed and trouble shoot desktops/laptops stations. Set up network stations for orientations and training classes. Re-Image laptops for new clients. Installed Windows 10, MacAfee and Trend Micro Anti-Virus Protection Programs. Manage FootPrints,Remedy and Assyst Ticketing Systems. Administrated Adobe Connect Live Web Conferences.Certificate/Training Presentation Services- Audio Visual Advancement Technical/Sales Certification. Wilmerhale LLP- Tandberg/Crestron Mandatory Operation/Trouble Shooting Training. Wilmerhale LLP- Cisco Telecom Operation/Programming Training. Arlington Independent Media- Basic Audio Production/Editing Certification (Premiere Pro) Arlington Independent Media- Basic Video Production/ Editing Certificate (Final Cut Pro) |