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Street Address  Walden WayBolton, CT PHONE NUMBER AVAILABLECell PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILEProficient using variety of computer systems and PC softwareAbility to prioritize and meet operation deadlines in a demanding and fast-paced environmentConscientious and detail-orientedStrong communication, organizational, and problem-solving skillsEmployment2021 2023 Excell/Cign Bloomfield,Warehouse Person1.Received return Cigna assets from New York Life employees2.Enter return assets into SNOW system3.Close return assets tickets4.Processed all laptops to be redeploy to Cigna employees5.Assist with wiping the laptops clean6.Remind New York Life employees if they late in returning Cigna assets1999-2019 Computer Science Corporation, East Hartford, CTComputer Operation Specialists or Operation Analyst1.Service Now  Escalate problems to repair issues that customer have.2.Assist customers in United States, China, Asia and many other country3.Remedy - Escalate problems to repair issues that customer have.4.Monitor the Pratt & Whitney network worldwide.5.Assist with servers within Datacenter.6.Escort Vendors to repair servers in the datacenter7.Monitor liberty that cool the datacenter8.Monitor servers and applications that customers used9.Answer high volume of calls1999-2010 ManagerManage Datacenter at for Computer Science, East Hartford, CT1.Manage 20 people 3rd shift2.Oversee the datacenter operation on 3rd shift1979-1999 Pratt & Whitney, East Hartford, CTComputer Operation SpecialistComputer Software ApplicationsRemedySnowEducationEastern Connecticut State University, Willimantic, CTBachelor of Science in Accounting, 05/1993Hartford, CT, Capital Community CollegeAssociate Degree in Accounting, 12/1990