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Click here or scroll down to respond to this candidateCandidate's Name
Hazel Park, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceTeam Leader/SupervisorConcentrix - Farmington Hills, MIOctober 2020 to PresentCurrent position handles inbound calls from customers concerning vehicle repairs. I assist with cancellation processing, claim submission and denials, reimbursement request as well as coverage verification. We navigate multiple systems at once, communicate with customers by email and reach out when processings are completed. As a Team Lead I am responsible for up to 25 advisors at a time. Ensuring that KPIs are met, customer surveys are satisfactory, track and monitor attendance. I also complete their payroll, coach calls and assist in all matters related to the progression of our line of business.Customer Service RepresentativeConcentrix - Farmington, MIFebruary 2018 to October 2020Concentrix is a high volume inbound call center. The department I work in, handles calls for Consumers Energy. We review customers bills, advs of disconnection orders, demolition and new construction orders. We also navigate many systems at once, while speaking with customers. Payments and scheduled payments as well.CSRDialog Direct - Rochester, MIAugust 2014 to October 2015Responsibilities-Take in-bound calls-Assist customers on claims and health coverage questions.-Take computerized notes on each call, during call.-Become familiarized with systems and telephones.AccomplishmentsObtained many certificates and rewards for customer service and perfect call etiquette. Career AdvisorNoble Voice - Detroit, MIJune 2014 to August 2014ResponsibilitiesAnswer phonesType in customer responsesHelp applicants enroll in collegeSet up matching job profilesHousekeeperRodeway Inn - Auburn Hills, MIJuly 2013 to January 2014ResponsibilitiesClean roomsMaintain customer satisfaction for those who lived on the premises. CashierSave A lot - Detroit, MIJanuary 2013 to August 2013Assistant ManagerFamily Dollar - Detroit, MIJanuary 2007 to 2010ResponsibilitiesOpen/Close storeHandle large sums of moneySafe controlBank Deposits/Drop offsOversee 3-4 employees at a timeEducationDiplomaDavid Mackenzie High School - Detroit, MI2001 to 2005Skills Customer Service Call Center CSR Customer Support |
