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Customer Service Product Specialist Resu...
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Title Customer Service Product Specialist
Target Location US-IL-Chicago
Email Available with paid plan
Phone Available with paid plan
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SFCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Chicago, IL Street Address
Candidate's Name  is a seasoned professional with an extensive career in varies manufacturing businesses. She has honed her expertise in contract negotiations, nalizing signicant purchases, and building and maintaining valuable supplier professional relationships. Her leadership skills are poised to deliver top-tier customer service. With a master's degree in business administration with a concentration in Management from Robert Morris University in Chicago, Illinois. Her professional career has been successful in various manufacturing companies. My strengths lie in unwavering commitment, determination, and dedication. With these work ethics, I consistently ensure that tasks are completed to the utmost satisfaction. My professional style involves evaluating each task to make it practical for day-to-day. I take immense pride in time management skills, emphasizing punctuality and meeting deadlines.Customer ServiceCommodity ManagementSupplier CommunicationVendor Contract NegotiationsAttention to DetailStrategic SourcingOrdering and PurchasingERP Systems Tabware, Oracle, PeoplesoftCritical ThinkingTime ManagementRFQ/RFP/RFIProduct Lifecycle ManagementProduct DemonstrationsProduct TrainingConexus Food Solutions Chicago, ILProduct Specialist01/2024 - CurrentDeliver on KPI's for desk specic goals such as: Service Level, Days-Inventory-On-Hand (DIOH), Excessand Obsolete Inventory (E&O), Spoilage and freight income. Proactively review projected out of stock report daily Create ecient purchase orders with our suppliers by analyze economic order quantities, forecasts, leadtimes, vendor set-up, safety stock etc.Communicate closely with our cross-functional partners to capture seasonal trends and events in thebusiness as well as drive protability with accurate costs. Partner appropriately with product/category management team to maintain supplier relationship andproper accountability.Evaluate inbound volume and purchase history to collaborate with warehouse operation on ecientreceiving practices; Review or calculate the items cost and sign to conrm it.Conrm all purchase orders accurately using vendor conrmation as well verifying this cost using theloaded vendor price list.Clear any costing discrepancies between the received PO's and vendor invoice.SummarySkillsExperienceAssist Import Clerk to follow up FDA/USDA status.Work with vendors to reconcile any discrepancies to achieve PO cost accuracy % on the buyers KPIscorecard.Review all daily cost exception report and take appropriate action to ensure all costing data is accurateand up to dateCoach and be the go-to person for junior Product Specialist on day to day functionCLEVELANDCLIFFS USA Chicago, ILCategory Buyer05/2008 - 10/2023Manage commodities: Contractors, Environmental Disposal, Mill Roll Repairs, Maintenance Steel, Mobile Equipment, Refractories, Grinding Wheels, Machining and Fabrication, Railroad Supplies, Janitorial Services, Glass, Locksmith, Pest Services, Raw Materials, Scrap Current scope of daily responsibilities also included: Coordinate commodity plant rollouts, Process daily Oracle/Tabware requisitions backlog, Issue purchase orders daily, Produced cost avoidance/ savings, Set-up annual PO / blanket orders to reduce repetitive purchases, Troubleshoot invoices discrepancies, Manage professional relationship with suppliers, Provide support to Oracle/Tabware requisitioner.ARCELORMITTAL STEEL USABurnsHarbor, INPlant Buyer01/2007 - 05/2008Manage commodities: Uniforms, Safety Supplies, Oce Supplies, Janitorial, Packaging, Abrasives, Glass, Locksmith, Portable Potties, Administrative Services, Pest Services, Copiers, Medical Clinic, and TrainingDaily responsibilities also included: Coordinated commodity plant rollouts, Process daily Tabware requisitions backlog, Issue purchase orders daily, Produce cost avoidance/ savings, Set-up annual purchase orders / blanket orders to reduce repetitive purchases, Manage invoice discrepancies, Expedite purchase order, Manage professional relationship with suppliers, Provide support to Tabware requisitioner. CHICAGOTRIBUNE CO. Chicago, ILBuyer12/2002 - 12/2005Managed & coordinated contracts/agreements for the following commodities; Records Management, Express Mail, Floral, Premiums, Vehicles, & UniformsProduce cost savings & cost avoidanceExpedited critical orders for production daily operations, Developed and analyzed reports to measure planPeoplesoft MRP systemReconciled invoices, receipts, & payment discrepancies Develop & prepare spreadsheets/formulas for cost analysis Key Achievements: Negotiated $100K savings Record Management Program, Successfully implemented Uniforms Program for over 500 employeesExpress Mail cost savings $200KDevelop premium program & customized catalog for business units to streamline supplier base.Robert Morris University Chicago, ILMaster Business Administration Degree in Management 09/2013Robert Morris University Chicago, ILEducation and TrainingBachelor of Business Administration Degree in Management 01/2002Robert Morris University Chicago, ILAssociate in Applied Science Degree in Administrative/Secretarial 01/2000Notary State of IllinoisCertications

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