| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateQA/Technical WriterCandidate's Name
Worked with the business users to document business processes and testing requirements.Planned and coordinated testing cycles for commercial and Telco apps.Wrote and executed test cases for functional testing and UAT.Participated in issue resolution and wrote training for new applications.EMAIL AVAILABLEPHONE NUMBER AVAILABLEIrving, TXUS CitizenContract and Temporary Projects 2007 - 2023Education, Certifications and ApplicationsCity of Arlington Arlington, TX QA Administrator 12/07 04/08Taught QA processes and worked on project teams as a tester and technical writer.Designed and implemented the IT processes for audit compliance.CSU Long Beach, BA Political Science/Public AdministrationCSU Long Beach, Post-Graduate Degree, Computer ApplicationsProgressive Insurance Colorado Springs, CO Sr. Tester 9/08 04/09Wrote functional test cases to verify compliance with state regulations and training modules for HPQC training.Created custom test data, test plans and test cases for casualty documents and payment processing web applications.AdobeALM-HPQC Tester/Admin/Trainer, v 7-10Casualty Ins., Progressive Ins. UniversityCBEST, State of CA Teaching Certification TestCMMI/SCAMPI, Texas InstrumentsCSM, ScrumAllianceInstructional Design, CSU Long BeachInterviewing Methods, State of CA EDDISO 9000-9001Microsoft Office Suite Pro, Microsoft ProjectMilSpecRUP-Rational Tools, Tester/Admin/TrainerSalesForce, CRMSAP, Supply ChainSharePointSpanish Certification, State of CA EDDSQLTechnical Writing, CSU Long BeachWin 10 and 11 ProWells Fargo Greenwood Village, CO QA Analyst 02/10 04/10Reviewed the requirements documents and documented VUI discrepancies between call flows, IVR payment system, Spanish/English.Visa Highlands Ranch, CO QA Analyst 02/2011Researched Prepaid IVR downtime issues and proposed using Visas Test Management Model to remedy issues with documentation and testing for customer card inquiry IVR.BAC Simi Valley, CA Business Apps Analyst 07/011 09/11Compared and verified the home loan information system IVR materials and wrote test cases for UAT on the Call Center IVR, Spanish/English.Saxon Irving, TX IVR Tester 10/11 12/11Reviewed HP QC assets for compliance with Agile model and accuracy of prompts and branching for loan IVR/SalesForce payment system.Rent-a-Center Plano, TX BA/QA Analyst 01/13 02/2013Worked with the Vice President of Marketing to define process flows reflecting retail activities in the stores.Wrote the test plan, UAT test scenarios and test cases for user interface SAP testing.Allstate Irving, TX Technical Writer 03/13 05/13Researched technical documentation and wrote the Telepresence provisioning and troubleshooting guides for Technical Support and end user guides for meeting setup, notifications with Calendar and mobile applications.Newmont Greenwood Village, CO Test Lead 03/2014 04/2014Wrote a summary of testing assets and set up UAT testing cycle for the SAP system upgrade testing with ALM HPQC.Intermittent Temp Assignments, Training and Volunteer activities Denver, CO 2014 - 2023Robert Half, Temporary Network, 05/14 11/18; Wal-Mart, Electronics Assoc. 11/18 08/19Arapahoe County, Election Warehouse, Ballot Judge 06/20 07/20; Spirit Store, Sales Assoc. 10/21 11/21Prior Telco, Public Sector and Aerospace (no active clearances, ATO)Hughes Training Systems Arlington, TXC-141 Navigator Training, Instructional DesignerNortel Richardson, TXE911 Installation, Training and User ManualsTexas Instruments Dallas, TXCMMI/SCAMPI, Reviewer and Technical WriterEricsson Plano, TX and Richardson, TXWireless Network Control Center, Technical Writer and TrainerNorthrop Grumman Stafford, VAMAGTF Embarked App, Setup/Readiness, Instructional DesignSouthwest airlines Dallas, TXReservation Management System, Sr. QACSU Long Beach Long Beach, CAAdjunct Faculty, CBT and Online Research Techniques; Financial Aid, W-S Coord.State of CA, EDDE&CA-MSS; UI payments, skills evaluation, TRA Retraining Program |
