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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Lovell Road NE Cell: PHONE NUMBER AVAILABLECircle Pines, MN Street Address EMAIL AVAILABLEObjectiveSeeking a position as an Area Manager where excellent Earning Trust and analytical skills could be utilized to improve the Company profitability. Seeking a position that will benefit from my future goals and criteria. Also benefit from my Fluid power technology. I Wish to gain as much customer Obsession as possible to eventually use to experience my future profession. Experienced filing and scanning; categorizing and copying; and faxing reports.Summary of Qualifications5 years experience in the grocery industry as a customer service, 3 years of selling phones as team lead, also 2 years as warehouse team lead.Proactive, profit-driven supervisor of customer service operations for leading retail and supermarket.Excellent reputation with customers as a competent, knowledgeable and helpful professional.Enjoy my work and consistently greet customers and associates with a smile.Telephone Sales & Customer Support.Programmable Logic Control. Basic blueprint and schematic reading.Honest, reliable, and productive.Ability to troubleshoot basic Input and Output functions.Relevant skills and ExperienceProcess Assistant, Amazon October 2016 2022Assist with production duties, train associates and verify SOP (standard operating procedure) complianceEnsure successful area performance through tracking and reporting metricsIndependently assess all aspects of associate work performance and provide timely and detailed feedbackMentor, coach and train diverse associates for a better associate experienceParticipate in Operational Excellence initiativesMaintain a full understanding of workflow and daily production goalsReview and update SOP's as requiredEnsure work areas remain clean and are properly equippedIdentify and address safety hazards within the work area, and participate in safety initiativesCoach associates on ways to work safely at all timesEnsure all job injuries are reported timely in accordance with established policies and proceduresProvide vacation coverage for Area ManagerCustomer Service Lead, Verizon May 2015- June 2018Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenDirect others to complete projects by promoting teamworkHelping other departments so the club is maintained at the highest standardHandled customer inquiries and other questions regarding products or servicesProvided on the job training for new employeesAttained department "Employee of the Month" honors on multiple occasionsSold phones, accessories, plans, and other services to meet customer's needsIntegrity Windows, Sam's Club & Hornbachers January 2010- October 2016Developed a reputation for excellent customer service by acknowledging the customer's presence and making eye contact;Taking time to answer a question or find someone else who could.Industrial Controls and Electronics.Served as product expert on sophisticated items, directing customers to exotic spices and ingredients, ethnic foods ...unusual gourmet items.Attracts potential customers by answering product and service questions; suggesting information about other products and servicesContributes to team effort by accomplishing related results as neededComputer software skills: Microsoft Office Specialist. Proficient in all Microsoft windows, such as Excel, Word, PPT, Access, Outlook & PowerPointMultitask while working with customers and navigating systems. Well organized in proficient mannerDeveloped employee improvement plans reversing areas of under performanceEnsured associates followed quality standardsAble to perform at a leader lever if placed in the positionExcellent memory comprehension also Ensure customer satisfaction at all times by resolving customer issues in a timely mannerAbility to work and install it when it neededPresence and making eye contact. Taking time to answer a question or find someone else who couldEDUCATIONWest Fargo high school class of 2012, GPA 3.7Minnesota Community Tech, NDSU & UST Mechanical engineering, Present, GPA 3.9 |
