| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateEXPERIENCE AND QUALIFICATIONS STATEMENT FOR POSITION VACANCYName:Shiels, Taramarie J.TaraAddress:Street Address Wexford DriveNorth Wales, PA 19454Home Phone: PHONE NUMBER AVAILABLEPersonal E-mail: EMAIL AVAILABLEProfessional Profile:Committed to quality service; a team player dedicated to achieving goalsPersonable and empathetic; deal with clients in a professional and concerned mannerExcellent work habits; high degree of integrity; a quick learnerResourceful; through with detailStrong analytical, writing and research skillsEqually effective working independently and in cooperation with othersActive Community VolunteerFEDERAL GOVERNMENT WORK EXPERIENCES:Dates Of Employment In This Position (Specify The Dates At Each Grade Level)GradeFrom (Mo., Day, and Yr.)To (Mo., Day, Yr.)Exact Title Of Your PositionPhiladelphia Region Intern(PREDP Philadelphia Region Employee Development Program)9-410/27/1910/26/2020Civil Service SeriesGS-0301-09Position number:096K070Average HoursPer Week: 40Employer (Name And Address)Social Security AdministrationAssistant Regional Management Operations SupportCenter for Human Resources300 Spring Garden StreetPhiladelphia PAName and Telephone of SupervisorAnthony DeLaurentisPhiladelphia Region Employee Training Development Team10/23/2019 10/23/20201st Rotation: Norristown Field Office, October 2019-February 2020Claims RepresentativeProcessed 20 SSN replacement card a day via face-to-face interviews and the mail-ins applications. In total, processed over 300 SSN replacement card applications during the 120 day timeframe period.Provided screenings to ensure that the ID cards were valid, current on the PA drivers license, US Passport, medical records and medical insurance cards. Screened also for school photo identity cards, report cards for those who are not working and in current educational status.Checked Electronic Verification of Vital Events (EVVE) on the I-Main webpage on the authenticity of the original birth certificates. Initiated the NUMI/Alpha query search on PCOM when SSN were not on the application or to investigate discrepancy on the application form.Processed several Resident Aliens or conversion status to Naturalization citizenships, updated status on the SSN record. Drafted rejected letters for SSN cards on the Document Processing System (DPS) for having no IDs, photocopies or incomplete applications.Utilized the Benefit Verification letters on the eBeve webpage on three occasions upon beneficiaries request. I typed up a 2458 Report of Confidential Benefit Information in response to a request.Responded to 6 inquiries about known and potential identity thief issues andshared information by providing the public booklets on how to handle/resolve identity thief issues.I utilized the electronic 562 (e562) on two occasions to obtain state file Id and determine authenticity of the birth certificates, when the date of birth information were incorrect.Worked with the Self Help Personal Computer (SHPC)s Registration Customer Support (RCS) webpage to set up myssa.gov account, typing in the SSN, ID# and specified what ID, address, cell phone and email addresses.Provided explanations to the applicants on the application process of Medicare Part A and Medicare Part B. Educated about the Medicare Part B forms to applicants as needed when they utilized SHPC to apply for Medicare Part A online, and needed to follow up application for Medicare Part B, paper application.Provided explanations to beneficiaries their personal webpage, demonstrating how to navigate their personal and customized mysssa.gov webpage that had Social Security Statement, a Retirement Estimator and where the Retirement and Medicare online applications are located.Assisted about 60 people file online by guiding them navigating by page in the of their Medicare and/or retirement online applications.Provided W4 applications to applicants who wish to have tax withholding from their benefits when they inquired about it. Obtained some exposure and knowledge of how the Representative Payee process works.2nd Rotation: Philadelphia Region Public Affairs: March 2020June 2020Public Affairs SpecialistReviewed the list of over 500 names of Philadelphias Centurions (citizens who are 100 years old and older) by modifying the addresses in the excel spreadsheet, deleting duplicates and screening the MBR - Master Beneficiary Record for date of death inputs utilizing the MBR and the MBR query toolbar in PCOM and removing them from the spreadsheet.Utilized the mail merge process from excel spreadsheet to a Word documents label feature.Updated the Philadelphias region Continuing of Operating Plan (COOP) directory of the area directors names, addresses and phone numbers; city of Philadelphia and Philadelphia federal regional/area offices.Acted as a liaison between the Philadelphia Regional Public Affairs office with the Public Affairs Specialists working in the field. Utilized emails and the Communications Outreach Acidity Reporting System COARS, inputting requests of speakers in the Philadelphia region involving Pennsylvania, Delaware, Maryland, District of Columbia, and Virginia. Followed OCOMM - Office of Communications guidelines of operatizing procedures and protocol from the national level to the regional level.Wrote, drafted an Asian and Pacific Islanders history months narrative email, for release by the Philadelphias Regional Commissioner to the Philadelphia regions 5,000 employees who are located at different locations and worked at components within the region (Regional Office staff, a Program Service Center, 28 field offices and 3 800 number/teleservice centers).Scanned and screened daily news via the internet on Social Security issues and topics at the national and local level, I complied them into a list for the Regional Commissioner and SSAs Headquarters review/screening to keep abreast of the media issues that needs to be aware of and do proactive action as necessary.3rd Rotation: Philadelphia Region: DC Human Resources,Office of Strategy, Learning and Workforce Development Center for Career and Professional Development (CCPD):July 32020 September 2020Virtual Human Resources / Program CoordinatorI previously researched and complied together 12 different headquarterscomponents mission statements and key positions from their fact sheets and webpages into a Word document with hyperlinks and key positions for each work component at the headquarters level. It was planned to be a resource guide for mentors to utilize with their mentees in the traditional year-long mentoring program.The goals and objective of the information resource papers I updated were to assist mentors in providing career counseling, training to mentees in the process of creating current and future career goals/objectives and continued development of professional growth and advancement.I compiled all responses together into an excel spreadsheet, capturing updated email responses information from Program Coordinators/Training Specialists from various components across the country regarding their mentoring events that are currently either going forward, postposed to a later time or cancelled completely due to COVID 19 virus.Worked behind the scenes for the preparation and implementation of two virtual headquarters flash event in September and nationwide even at the end of October. Due to the COVID virus, these two events will be done as virtual event (rather than face to face) utilizing PowerPoint slides in Skypes screen share, instant messaging and conference call capabilities. I worked on the PowerPoint slides by adding in the hyperlinks of six SSA websites, uploaded three speakers photos and created more PowerPoint slides that included the events agenda and professional competencies in that employees was expected to gain as the result of the trainings. I drafted and created a thank you memo for the headquarters flash mentoring event.As a lead program coordinator, I researched on different aspects of the websites designs ideas and find ways to enhance the current website with more updated information that will be utilized by SSA employees from across the country. I am in the process of changing the website format to provide more updated and useful information and education on internal training resources and some outside of agency training resources, such as community volunteer opportunities.Complied everything together on one website to streamline, condense training and professional development information and options available. Created more exposure and awareness of different types of mentoring available to employees, with the addition of virtual mentoring training, now with more access and availability of technology recourses.Researched on different formats of FAQs (frequently asked question) and came up with sub-headings of different topics to revamp and update the current version, in the purpose of an easier format to read on the website page. As a lead website program coordinator, I created a couple of tickets to the IT team to add more information or revise the resource information on the training website pages.Having background information and experience of TONS Training Online Nomination System and what information were needed to generate an action for documentation of trainings and payments.Researched, complied together resources and information on to create a Standard Operation Procedure (SOP) for the Mentoring team. Also, I had to learn about the Conference Planning and Approval System software to complete resources and imformaotn about this process that Mentoring Program Coordinators needs to be aware of as part of their jobs.Reviewed, screened and complied email responses into excel spreadsheets with 6-number computer pins information from Skill Connect and regional training Program Coordinators for the Mentee-Mentor matching software testing process.Acted as a note take for several meetings utilizing Roberts Rule of Order meeting minutes notes and followed procedures of documented cleared agenda items, documented new pending actions and documented in detail, (including lessons learned/end of a flash event,) with itemization of different topics discussed during the conference calls.In this rotation, as an intern, learned more about the training resources at SSA, re-oriented in the process of hyperlinking and imbedding an email and became more familiar with the tools in creating PowerPoint slides.I developed hands-on project management skills and am using research skills on different intranet sites in my web redesign project. In this work assignment, it afforded me an opportunity to develop more skills in project management, creativity and problem solving skills.Dates Of Employment In This Position (Specify The Dates At Each Grade Level)GradeFrom (Mo., Day, and Yr.)To (Mo., Day, Yr.)Exact Title Of Your PositionLead Management AssistantNon-Bargaining positionMOPP: Management Officials Promotion Plan7-1012/06/20207-912/10/1710/27/19,10/27/20207-812/16/1412/9/177-712/18/1112/15/147-612/20/0912/18/11Civil Service SeriesGS-0344-07Position number:37N870Average HoursPer Week: 40Employer (Name And Address)Social Security AdministrationOperation Support Branch (OSB)Mid-Atlantic Program Service Center300 Spring Garden StreetPhiladelphia PAName and Telephone of SupervisorJoseph Sweeney12/20/09-12/31/13Susan Boese1/2/14-12/17TamiCa Williams1/17-10/22/19Nikia Morene-Smith10/27/2020 -Daily, utilized WebTA, a web based Time & Attendance timekeeping program. I also acted as a resource person to other timekeeper and management staff on WebTA and other human resources information.Updated and maintained an excel spreadsheet by posting overtime hours used by the branch employees, using the data from the POMP (PSC Overtime Management Program) web-based Access program. Checked and balanced (and resolve discrepancies as needed) between the overtime reports from POMP and WebTAs Overtime report, which was generated bi-weekly from Region IIIs Resource Management Team.Monitored Tickle/Control daily of the OSB priority actions/workload ondatabase, keeping track of deadlines/actions needed. Screened/routed emails to appropriate analysts and compile specific emails into a database.Created personnel actions that was forwarded in the Federal Personnel and Payroll Systems (FPPS) program, with these actions ending up with a Human Resources Specialist to complete the action.One of the actions I did in this process are often a job vacancy posting on a USAJOBS web page that employees can apply online by submitting their resumes with their electronic signatures by closing dates.Gained experiences in the initiating Request for Recruitment by creating a vacancy announcement using Human Resources Management Information System (HRMIS) reports data to extract information; such as: position title, grade, series number, position number to generate a record and for managements electronic approval/concurrence.Initiated and processed other personnel actions to electronically document significant events such as, retirements, permanent or temporary promotions and other personnel related actions as needed, such as name change, work schedule changes.Obtained knowledge of how to retrieve electronic pay-stubs in FPPS in situations of an employee asks questions about his pay status of overtime and leave usage.Reviewed and updated the Personnel Staffing and Classification that had descriptions of various employment titles within the department.Increased familiarity and awareness of the position staffing and classification process of different grades/series of diverse positions utilized by Human Resources and employment selection process.As an administrator of the E2 Solutions Travel program. I created employees personal profiles and implement email routing paths for over 30 employees in the Mid-Atlantic Program Service Center since January 2016. Acted as a resource person on the federal travel program.Also handled an average of 364 emails a month from two unit email boxes with review, screenings and distribution of emails to 24 team members and management staff.Acted in the role of a Project Manager for the Office of Personnel Managements caseload. Reduced the volume workload from 6 weeks to 2 weeks during a 4 week timeframe in July, 2018. Monitored and notified the technical staff OPM workload statues of aged, overdue and new pending cases.Demonstrated successful project management skills on the OPM workload for Fiscal Year 2018 (FY18), 5027 out of 5046 claims were returned back to OPM - Office of Personnel Management (OPM) timely with an exception of 19 that were returned back more than 30 days later than due date.As needed, investigated Human Resources policy/procedure on Philadelphia Region intranet and OPM internet websites on human resources matters. Acted as a resource person on policy/procedure that are found on the Philadelphia Region intranet and OPM internet websites on human resources matters to management and other SSA employees.Prepared memos for employees who are have Authorized Regular Overtime (ARSOT) and Night Differential (ND) for management approvals signature before the start of an administrative workweek to provide to employees. Posted ARSOT and ND hours on WebTA.Obtained gained knowledge and experiences with Part-time Employees timekeeping procedures of annual and sick carryovers (also how annual & sick is calibrated in FPPS) based on their service computation dates and the mathematical computation of leave carry-overs from one pay-period to the next.Familiar with the donation process paperwork for the Voluntary Leave Request program and inputted leave donated in WebTA and leave donation received in FPPS.Obtained knowledge of where to find the Administrative Policy Manuals and Procurement Guides on the intranet such as Administrative Instructions Manual System (AIMS), Personnel Policy Manual (PPM) and the Delegations of Authority (DOA) and other references, Office of Personnel Management (OPM).Updated and maintained the OSB Meeting/Conference calls calendar weekly on Word document and release via email to OSB Management and Support Staff personnel. Obtain information from an Outlook email invitations for meetings/conference calls, an activity calendar in an OAS email box and based on feedback from OSB management staff.Gained knowledge of where to find the Administrative Policy Manuals and Procurement Guides on the intranet such as Administrative Instructions Manual System (AIMS), Personnel Policy Manual (PPM) and the Delegations of Authority (DOA) and other references, Office of Personnel Management (OPM).Utilized E2 Solutions linked to SATO/CarlsonWagonlit (formerly used Gelco Travel Manager 8.1 & 8.2) in Travel Document preparation in creating travel authorizations and vouchers for travel on behalf of OAS section. Prepared travel reservations for train, plane and/or bus reservations via fax (or via the internet website) with a government contractor in obtaining government rates for traveling expenses.As needed, I utilized the Training Online Nomination System (TONS) for training nominations inputs to generate reports of employees trainings. I also initiated actions on Training Online Nominations Systems (TONS) electronic record for tracking trainings and costs.Screened incoming internal and external calls on multiple phone lines for OAS from central offices, other Program Service Centers around the country, financial institutions, consumers, other federal agencies, field offices. Internal calls relayed from modules, MATPSCs Assistant Regional Commissioner and various personnel within MATPSC. Determine the nature of the calls, provide caller with appropriate information as needed and/or route calls to appropriate personnel for further action. Provide dreception services to visitors from diverse backgrounds who are visiting the department.Maintained and created an OSB management monthly coverage for earlymorning and late afternoons hours ensuring that a management official is available to employees daily. Obtained management schedule every month through emails from OSB management staff of their availability to provide early and late coverage, review/organize the information provided to me and posted OSB management coverage information on an intranet website for their use.Acted in the role of project management and a resource person to technical/clerical support personnel to ensure that all work process are moving timely to meet internal deadlines dates.Special Project: Project Manager (Management Analyst)Philadelphia Region Employee Training and Development Team (ETDT)Face-to-Face/Flash Group Mentoring training sessionAugust 2nd to November 2017: 6 hours a weekEQUAVALENT TO FEDERAL GRADE 12 JOB SERIES MANAGEMENT/PROGRAM ANALYST 12Acted as a Project Management for the Philadelphia Region, utilizing national agency-wides guidelines on the Flash Mentoring component of the SSA Mentoring Program (SMP) project. Followed established timeline guides provided by Social Security Administrations Human Resources team in Baltimore, Maryland, the agencys headquarters for the nation-wide implementation by 7 Regions across the United States. Met several due dates prescribed by headquarters in preparation of the flash mentoring event.Reviewed and utilized the format written guidelines in the selection processprovided the training in a 7th story building to employees two tiers system ranging from Grades 8 and below and Grade Scale 8 and above with the selection of 30 Mentees.In this project, I created, designed the Marketing flyer for the event for distribution on the 7th stories building and modified an existing Outreach email of the flash group-mentoring event for the building employees to solicitation of employees to register for the event via an internal training website.Screened eligibility of employees by disqualifying employees in poor standing based on current negative employment review. Eliminate those who already participated in a flash mentoring event within the past twelve (12) months. Review and adjust allocation based upon general schedule (GS) pay scales and run the random selection web-based program and perform employee verification process of selection. Thirty (30) mentees are selected for participation.I also solicited volunteers of Grade Scale 14 and above and Senior Executive Series (SES) management staff to provide mentors information and tips on how to develop the Resiliency and Flexibility as the theme of the mentoring event. Selection of Five (5) management staff who were willing to share their expertise and experience to the mentees.Assisted the Philadelphia Training staff on the day of the Group Flash Mentoring in the implementation and execution of the flash mentoring event. Completed the survey solicitation to the mentors and mentee experience of the flash mentoring event and Compile online surveys by the participants. Prepared summary evaluation report of the success and shortcomings of the events for preparation of the next face-to-face/group flash mentoring event anticipated in the next calendar year.Special Project: Windows7 Computer Upgrade /Computer Towers ReplacementJuly 24, 2012 to September 27, 2012: 5 hours/day, 3 times a weekEQUAVALENT TO FEDERAL GRADE 9 SYSTEMS COORDINATOR/SYSCOInstalled an ergonomic-friendly mouse and keyboards for three employees with disabilities. I dismantled/disconnect old computer equipment (8 a night)I also reconnect phone system and computer speakers and installed new monitors, mice, keyboards to the new computer towers. Watched and made sure that all equipment in working order by keen observations of lights on indicators on all pieces of components. As needed, I notified a System Coordinator team member of issue or problems with the devices. (8 a night).Handled the task of erase/wiping of Computer Towers of Personally Identifiable Information/PII using a CDROM to sanitize/erase the hard drives inside the towers (15 a night).In an instance of an unsuccessful erasing/wiping of computer towers, I opened up the computer towers and removed the hard drive. (8 hard drives removed during the project).COMMUNITY SERVICE ACTIVITIES / UNPAID VOLUNTEER WORK:Outside Activities generally fall in the category of pertinent civic, welfare, service and organizational activity performed either with or without compensation. List all outside activities which you have participated in, and which you believe are relevant to the position for which you are applying, as mere membership alone will not be given credit. Please be specific as to your actual degree of participation. Include the amount of time (weekly, monthly, etc.) spent on these activities.Date BeganDate EndedOrganizationPosition HeldBriefly Describe Your ParticipationAmount Of Time SpentDec. 2009StillActiveLehigh County EmergencyManage-ments Community Emergency Response Team (CERT)/Lehigh County Citizen Corps. --UpperMacungieCERTTeam&Allentown Volunteer Medical Reserve Corps (AVMRC)VolunteerCommunity Volunteer in disaster preparedness, and learn additional and hands-on skills in how to take care of various situations when 1st emergency responders not immediately available to help.Training:Introduction to CERT: 16 hoursRadio Communications 3 hoursSearch and Rescue 3 hoursHands-On Emergency Drill- 4 hoursFire Extinguisher 3 hoursFirst Aid 3 hoursDisaster Services: An Overview 3 hoursShelter Operations 3 hoursShelter Stimulation 3 hoursCommunity Volunteer Mock Drill Victim with Moulage experienceCertification:Emergency Management Institute: Federal Emergency Management Agency (FEMA);Online Courses and TestsEmergency Management Institute; IS-00700-a National Incident Management System (NIMS) An Introduction; March 2, 2010, 2 hoursIntroduction to Incident Command System; ICS-100, IS-00100.b 2 hours May 7, 2017EQUAVALENT TO FEDERAL GRADE 11-12 DISABILTY INTEGRATION SPECIALIST, FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)EQUAVALENT TO FEDERAL GRADE 12, EMERGENCY MANAGEMENT SPECIALIST/EMERGENCY PREPAREDNESS, FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)As neededPROFESSIONAL WORK EXPERIENCES OUTSIDE OF FEDERAL GOVERNMENT:Dates Of Employment In This PositionFrom (Mo., Day, Yr.): 10/ 1998To (Mo., Day, Yr.): 11/2002Exact Title Of Your PositionLaw Librarian AssistantPart-time, Saturdays:5.5 Hours/Day (average 2 days a month)* From 1/99 to 11/2002, worked every Saturdays)Employer (Name And Address)Lehigh County Court of Common PleasLehigh County Courthouse455 West Hamilton StreetAllentown, PA 18101Name And Telephone of SupervisorLorelei A. Broskey, MLSLehigh County Law LibraryPhone: PHONE NUMBER AVAILABLE Fax: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEEQUAVALENT TO FEDERAL GRADE 7-9 LAW LIBRARIAN ASSISTANTEQUAVALENT TO FEDERAL GRADE 7-9 PARALEGALAs needed, I maintained updates of loose-leaf releases, pocket parts, supplements, andrevisions, slip opinions of various legal books, following instructions what/whichsections/pages to replace.Utilized an excel spreadsheet to input fines paid and to check on an access webpage to determine if a new library dues or additional fines needs to be paid on the client's account and printed out copy receipts and records of the financial transaction for a senior librarian staff and the patron.Processed Library cards and informed library patrons/customers information such alibrary hours and library policies/procedures. Performed related circulation-related tasks,accepting late charges, checking in/out books with a scanner barcode gun.When requested by library patrons, I located requested material utilizing appropriatereference books on subject areas. Assist patrons as needed, in locating legal references. Iassisted patrons with performing CD-ROM & computer aided legal research;troubleshooting computer network problems.Developed and enhanced interpersonal communication with patrons of varying economic,professional and personal status (regular non-legal people, paralegals, attorneys, judges).Dates Of Employment In This PositionFrom (Mo., Day, Yr.): 8/1997To (Mo., Day, Yr.): 1/1999Employer (Name And Address)Via of the Lehigh ValleyBethlehem PAExact Title Of Your PositionEmployment SpecialistFull-time Employment: 35 hours weekEQUAVALENT TO FEDERAL GRADE 7-11 SOCIAL WORK, GRADE 11-12 HUMAN RESOURCES SPECIALISTActed as an advocate in obtaining jobs in the community workplace I acted as a jobdeveloper and job coach by provided assistance with instructions to consumers inperforming their jobs in community work setting.Created modifications at their job sites through tasks analysis by teaching consumers the jobin steps, strategized teaching methods on each tasks effectively to maximize their strengthsand minimize their weaknesses.Dates Of Employment In This PositionFrom (Mo., Day, Yr.): 8/1994To (Mo., Day, Yr.): 8/1996Employer (Name And Address)Action Toward Independence (ATI)Orange County, New YorkExact Title Of Your PositionChildrens Services CoordinatorSpecial Educational Advocate, Case ManagementFull-time Employment/ 40 hours weekEQUAVALENT TO FEDERAL GRADE 12 DEPARTMENT OF EDUCATION, CIVIL RIGHTS ANALYSTEQUAVALENT TO FEDERAL GRADE 7-11 SOCIAL WORKEQUAVALENT TO FEDERAL GRADE 11 AIRMAN/FAMILY READINESS PROGRAM MANAGER / CASE MANAGER / SOCIAL WORKEREQUAVALENT TO FEDERAL GRADE 11-12 DISABILTY INTEGRATION SPECIALIST, FEDERAL EMERGENCY MANAGEMENT AGENCY- FEMASpecial Educational Advocate & Case Management1994 - Certificate: Core: Service Coordination/Case Management; New York State Office of Mental Retardation Office of Mental Retardation & Development Disabilities program.1994- Training/Certification: Community Mediation Training: Orange County Mediation Project; Goshen NYCase Manager/Service Coordinator for state Medicaid programs for children withDevelopmental Disabilities/Mental Retardation and obtained experience, knowledge ofstate Medicaid laws/policies.Flexible to changing needs/demands of agency, consumers and meeting new casemanagement requirements resulting from public policies that influences how humanservices are provided/delivered to consumers. Developed excellent Assessmentskills/knowledge of current & future needs of clients.Experience and education obtained in drafting up goals plans (monthly, quarterly, semi-annual and yearly) and excellent Case Management/Service Coordination: Success inobtaining quotes from multiple vendors for equipment services.Successful in tapping into various traditional and untraditional services and fundingsources to meet the needs of clients/consumers (non-profit, city, New York state andfederal entities.Other examples of resources I utilized as a case manager involved creativity andnetworked with Kiwanis, local volunteer fire department, State Office of MentalRetardation & Developmental Disabilities (OMRDD) agency, NY state Vocational andEducational Services for Individuals with Disabilities (VESID), a citys Community Development Block Grant program and United Way).Provided education to parents of legal rights regarding Special Education classifications, Section 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act (A.D.A.), Individuals with Disabilities Educational Act (I.D.E.A.), New York State Department of Education legal regulations and |
