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Click here or scroll down to respond to this candidateCandidate's Name
Raleigh, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryAccomplished Information Technology professional with a robust history in network administration, system integration, and support across diverse computing environments. Demonstrates exceptional proficiency in the installation, migration, and management of both single and multi-site networks, adept at overseeing all aspects of network installation and administration. Exhibits a keen aptitude for analyzing organizational requirements to develop tailored IT strategies that align with immediate and long-term objectives. Thrives in collaborative as well as autonomous work settings, applying a profound technical knowledge to advance organizational IT goals.Professional ExperienceTier III Support Engineer, Lightwire Inc., Raleigh, NCApril 2024 - PresentResponsible for maintaining VMware 7 insfrastucture that houses Lightwire and client serversMentoring and supporting Tier I and Tier II support engineersResponsible for for all escalated tickets from Tier I & Tier II support engineersDeveloping strategies for upgrading on-premise client servers including migrating on-premise servers to cloud platformsSystems Administrator, Entrinsik, Raleigh, NCMay 2019 February 2024Led the transition from on-premise Exchange to Microsoft 365, facilitating the establishment of collaborative SharePoint sites for team-based projects.Integral in implementing policies, procedures, and security frameworks that culminated in achieving SOC 2 Compliance certification.Managed the migration of Windows Server 2008 virtual servers from VMware ESXi 5.5 to Windows Server 2019 on Microsoft Hyper-V, enhancing system efficiency.Directed pivotal projects to transition core business operations, such as ERP and VOIP systems, to cloud-based platforms, ensuring scalability and operational continuity.Created PowerShell script to on-board new hires from SharePoint list submitted by hiring managersSenior Network Operations Engineer, Chiltern International, Cary, NCJune 2015 May 2019Spearheaded the deployment and upkeep of production Windows servers within ESXi 5.5 & 6.0 environments, significantly boosting system reliability and performance.Played a vital role in the development and mentoring of IT Operations personnel on diverse technologies, including various Windows Server editions, Active Directory, and Cisco VoIP Telephony.Delivered expert Level 3 technical support, resolving complex issues promptly to minimize operational disruptions.Achievements include leading the upgrade from ESXi 5.5 to 6.0, establishing a comprehensive server backup and decommissioning strategy for cloud transitions, and refining AD auditing procedures.Tier 2 Technical Support, Varonis, Morrisville, NCNovember 2014 June 2015Provided advanced technical assistance for the Varonis DatAdvantage suite within extensive Windows environments, ensuring system efficacy and high client satisfaction.Contractor, Raleigh, NCMay 2014 November 2014Fulfilled short-term contracts as a Windows Administrator, concentrating on application installations and general administrative duties across Windows Server ecosystems and VMware ESXi platforms.Senior Information Technology Manager, Takara Belmont, Somerset, NJAugust 2011 May 2014Directed IT infrastructure operations, encompassing server maintenance, Active Directory governance, and network security across 9 North American locations.Built and managed Hyper-V cluster utilizing NetApp SAN for storage used for Citrix published applications including published desktopsResponsible for maintaining Cisco VOIP telephony, Cisco routers and switches including ASA Firewall and VPNMigrated on-premise Exchange server to Microsoft 365Managed Microsoft Dynamics GP and SQL server, Active Directory and GPOs, and remote domain controllers/file servers at 9 US remote sitesDesigned robust backup solution utilizing BackupExec, CPS, Lefthand SANS and large tape library.EducationAAS in Computer Information Systems, IVY Tech Community CollegeAAS in Business Administration, IVY Tech Community CollegeSkillsNetwork Installation and AdministrationSystem Migration and IntegrationMicrosoft 365 and SharePoint AdministrationVMware & Hyper-V VirtualizationWindows Server ManagementActive Directory and Exchange ManagementCisco VoIP TelephonyBackup and Disaster Recovery SolutionsTechnical Support and Troubleshooting |
