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Click here or scroll down to respond to this candidateCandidate's Name
Washington, DC EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Data Analytics PortfolioRecent graduate of an intensive Data Analytics program focused on developing skills in data preparation, processing, and analysis resulting in obtaining the Google Data Analytics certificate. Twenty Five years+ in the culinary field have led to developed skills in customer service, time management, teamwork and adhering to deadlines.RELEVANT SKILLSData Analysis Data Visualization Data Cleansing SQLR Programming RStudio Excel Spreadsheets Tableau Data CollectionMetadata Data Ethics Communication Customer Service Time Management Technical TroubleshootingTCP/IP Communications Windows & Linux Filesystems Navigation Active Directory ServicesInfrastructure Server Management User Training & Support Preventative MaintenanceDocumentation & Reporting Microsoft365 Deployment & Administration Exchange Console (EAC)Repairing Laptops, Cell phones & Printers ServiceNow NIST Compliance BESWiping iOS devices Factory resets iCloud Restoration Manage iOS Storage Device Data MigrationQuestioning/Decision Making Multi-tasker Deadline-Oriented Organized Google SheetsEDUCATIONMerit America 08/2022/CourseraGoogle Data Analytics CertificateCultivated skills in the collection, transformation, and organization of data in order to draw conclusions, make predictions, and drive informed decision-makingCompleted hands-on labs and a capstone project (case study) to master the art and science of asking questions, preparing, processing, analyzing, visualizing, and acting on data as encountered in real-world scenariosMerit AmericaGoogle IT Professional Certificate 06/2020/CourseraTechnical support: installing & configuring computer hardware, software, and networksComputer networking: standard protocols for TCP/IP and network services (e.g., DNS)Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systemsSystems administration: server management and user & information managementIT security: evaluating potential risks and utilizing encryption algorithms and techniqueByteBack 06/2016CompTIA A+ Certificate CompTIAInstalled driversInstalled, replaced laptop screensInstalled/uninstalled hard drivesInstalled/uninstalled RAMInstalled OSRemoved /changed expansion cardsLoaded and configured softwareReplaced power suppliesMicrosoft Office Specialist (MOS) 02/2014PROFESSIONAL EXPERIENCEService Desk Technician 02/2023 to 02/2024Edgeworth Economics, LLC Washington, DCOversaw, monitored, and responded to Tier 1 & 2 service desk tickets using ServiceNow, via email, phone, Slack, in person and remotely across all office locationsEscalated service desk tickets and issues to appropriate team members as neededLead and assisted with employee onboarding/off boarding processes including employee desk set-up, new hire orientation, and account deactivationAssisted with office equipment and conference room set-upAssisted with hardware/software troubleshooting, including PCs, printers, laptops and mobile devicesAdded to and corrected knowledgebase article to make them relevant and helpfulMaintained system documentation and IT standard operating proceduresMaintained asset management system including physical and electronic IT inventory and change controlProvided support to other IT Team members to ensure that all functions within the department are covered and all systems and processes continued to run smoothlyOffice of Unified Communications 11/2020 to 10/2022IT Help Desk Tier 1 Washington, DCProvide Tier 1 support for 911, MPD Dispatch and Fire/EMS applications and account inquiries, escalate to Tier II when necessary.Make a timely assessment of issues that may require escalation; escalate without undue delay. Inform users of status by making follow-up calls to determine problem resolution.Monitor IT Help Desk email, Remedy ticketing system for outage notifications.Check the IT Helpdesk email box for critical communications from client personnel that need immediate attention. Report outages to the Help Desk lead analyst and Manager.Update Help Desk team personnel of any outages, special exceptions or instructions, or any information and scenarios outside the normal scope of the Help Desk.Send out alerts regarding system outages.Monitor and report any issues that may impact the daily operationsMultitask with speed and accuracySupport a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, CAD and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).Troubleshoot, change passwords and provide access for productivity software suites such as Microsoft Office, SharePoint and custom software.Full time 40 hrs. a weekCook 01/2019 to 03/2020Fountains @ Washington House Arlington, VAPrepared and served food for over 225 residents in our community dailyEnsured all special dietary needs are met and food is modified by following detailed nutritional plansFollowed the specially prepared menus and production sheets to maintain the highest possible quality and consistencyMonitored and ensured compliance with all record keeping, food safety and risk management requirements Full time 40 hrs. a weekHelp Desk Technician 08/2018 to 10/2018Clear Connections, Inc. Beltsville, MDFacilitated remote assistance/troubleshooting with network security cameras, desktop and servers for over 30 clientsTroubleshot biometric door entry, IP phones by remote assistance and collaboration with field techsEscalated tickets & dispatched field technicians when necessary using Tigerpaw softwareRemotely installed software for clients via RDPReset network cameras using proprietary softwareFull time 40 hrs. a weekHelp Desk Analyst iPhone, iPad Refresh 04/2018 to 06/2018Experis @ International Monetary Fund Washington, DCInstalled software on Android & iOS devices. Installed & uninstalled apps & music via iTunesPerformed factory reset, iCloud restoration, wiped iOS devices and set up new devices, back up/moving photos to the Cloud, managed iOS storage, reset Apple ID passwordsFacilitated data migration, authenticated and authorized user devices using Active DirectorySecured devices and company apps using MobileIron (MDM)Educated clients 1:1 on device usage such as resetting/changing passwords, navigating settings, and securityFull time 40 hrs. a weekIT Audit Technician 12/2016 to 03/2018Capital Assets IT Asset Recovery & Recycling Solutions Lanham, MDTested laptops, tablets, cell phones, printers, servers, LCDs, monitors and TVs to determine if they were able to be refurbished for resale or recycledInstalled or uninstalled RAM, removed or wiped HDDs, flash drives, SD cards and other storage media; replaced and reconnected wiring, remove BIOS passwords and other troubleshooting on devicesProcessed over 100 pieces daily, added to inventory by scanning asset tags and evaluating condition of equipment receivedImplemented data/hardware destruction and sent equipment to proper departments for resaleWiped, reset and installed software on iOS and Android devices to be sold as certified refurbished devicesFull time 40 hrs. a weekSous Chef/ Kosher Banquet Production 10/2010 to PresentBeth Shalom Synagogue Potomac, MDAdhered to strict rules and standards of Kosher cookingServed and cooked for 50 to 500 personsCooked, assembled and garnished dishes according to contract, recipe and chef specificationsOrganized set up for buffet serviceOn call position 0-15 hrs. a weekCook I 12/2005 to PresentThe Blair House/Guest House of The President of the United States of America Washington, DCUpheld professional standards for gourmet fine dining that caters to diplomats that are guests of The President of the United States of America.Served and cooked for 5 to 200 personsSliced, cut, diced, chopped and cooked foods from scratch for consumption or as ingredients for dishesGarnished, cooked and assembled dishes according to guests sometimes strict specifications, contract, recipe and executive chef specifications for various diplomats and guestsOn call position 0 40 hrs. a weekBanquet Cook 10/1995 to 10/2005Centerplate/NBSE @ Washington Convention Center Washington, DCFollowed specifications for convention center that serves gourmet fine dining for banquet or buffet service; large, fast pace, volume production banquet kitchenLead a team of 10 to complete a 3 course sit down gourmet dinner for 25,000; served and cooked for 5 to 25000 personsPerformed kitchen setup, checked temperatures of refrigerators and freezers, set out utensils and turned on ovens, steamers, grills, fryers, broilers, and steam kettlesFull time 40 hrs. a week |
